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4.7 out of 5

"Very central, clean and modern. " More

By a verified traveller on Tue 05 Mar 2024

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Hotel Description

The Metrotel Motel puts you in the heart of New Plymouth, within steps of Centre City Shopping Centre and Coastal Walkway. Highlights at this hotel include free in-room WiFi.

Flat-screen TVs with cable channels are featured in all 31 individually decorated rooms, and you can enjoy espresso makers, free local calls, and hair dryers. In-room dining is easy with amenities like refrigerators and microwaves. Premium bedding and free toiletries are nice touches to enhance your stay. Irons/ironing boards and desks are also available.

This smoke-free hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find laundry facilities, a terrace, and express check-out. There's also the convenience of free self parking.

Places within a 5-minute walk of this 3-star New Plymouth CBD hotel include Richmond Cottage and Real Tart Gallery.

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$179* Per night/room 14 Apr. - 15 Apr.

Studio, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double or Twin Room, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Double or Twin Room, 2 Bedrooms, Mezzanine

Bed Count 2 King Beds Maximum Occupancy 4 Max

The Metrotel Motel ratings based on 83 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Metrotel Motel

Everyone (39) Couples (25) Family (24)
4 out of 5
Very central, clean and modern.

Posted by on 5 Mar. 2024

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5 out of 5
Excellent central city property. Large room size and a full kitchen which is rare for central city. Great parking.

Posted by on 1 Mar. 2024

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5 out of 5

Posted by on 14 Dec. 2023

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5 out of 5
.

Posted by on 23 Oct. 2023

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5 out of 5
Have stayed a few times now and always fantastic. Great service every time and rooms and facilities are spacious and very clean and modern

Posted by on 5 Sep. 2023

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5 out of 5
Having 2 seperate bedrooms and lounge area was great and is very hard to find

Posted by on 21 May 2023

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Comment from Hotel Management

21 May 2023 by SJ

Thank you so much for taking the time to leave us this amazing review.

3 out of 5
Didn’t like having to pay a bond larger than the cost of the room as they wouldn’t take my card details as they believed I could have limits etc bed was as hard as a rock and both me and the wife woke up sore

Posted by on 27 Mar. 2023

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Comment from Hotel Management

28 Mar. 2023 by MD

Hi ShaunThanks for your feedback.I am sorry you do not agree with having to pay a bond.When you book with third party websites we do not get to see any of your credit card details, therefore we have no security or way of knowing if a credit card is valid or not.This is very common. We moved away from Pre authorizing credit cards as it takes to long for the banks to release the funds back to the customers cards after checkout.We normally have great feedback about our beds, but understand everyone has different needs.We appreciate your comments.RegardsThe Metrotel Team

5 out of 5
.

Posted by on 6 Feb. 2023

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Comment from Hotel Management

8 Feb. 2023 by Steph

Thank you for your 5/5 rating Helen - So pleased you enjoyed your stay with us at The Metrotel, We look forward to hosting you again in the near future.

5 out of 5

Posted by on 20 Jan. 2023

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Comment from Hotel Management

6 Mar. 2023 by Steph

Thank you for your review Gilllian, We are pleased you enjoyed your stay with us at The Metrotel.

5 out of 5
So close to city, walk to attractions, coastal walkway, pools, pukekura park. Eateries around the corner.

Posted by on 19 Jan. 2023

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Comment from Hotel Management

21 Jan. 2023 by Steph

Thank you for sharing your experience Dannette, sounds like you had a great time!! We look forward to welcoming you back in the future.

Property Features

As a guest of The Metrotel Motel, you'll find a terrace, concierge services, and laundry facilities. WiFi and wired Internet are free in public spaces. The Metrotel Motel also features dry cleaning/laundry services, express check-out, and complimentary use of a nearby fitness facility. Self parking is free. This 3-star New Plymouth hotel is smoke free.

  • 31 guestrooms or units
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Metrotel Motel offers 31 accommodations with espresso makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers and complimentary toiletries. This New Plymouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Cribs (infant beds) are available for NZD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Contactless check-out is available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: NZD 20 (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per night
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metrotel New Plymouth
  • Metrotel Motel New Plymouth
  • Metrotel Motel
  • The Metrotel
  • The Metrotel Motel Hotel
  • The Metrotel Motel New Plymouth
  • The Metrotel Motel Hotel New Plymouth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.