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DoubleTree by Hilton New York Times Square West

4.0 star property
Hotel with a rooftop terrace, 7-minute walk to Times Square

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Reception
Terrace/patio
Room, 2 Double Beds, Non Smoking, City View
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly
The current price is NZ$275
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
350 W 40th St, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(170 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(33 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

7.0 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.6 out of 10
Good
(23 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

7.8 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room with Shower

In-room safe, desk, laptop workspace, blackout curtains

Accessible King Room with Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

Standard King Hearing Accessible

  • Sleeps 2

Urban King-Hearing Accessible

  • Sleeps 2

View all photos for Standard King Room

In-room safe, desk, laptop workspace, blackout curtains

Standard King Room

  • Sleeps 2

View all photos for King Room With City View

In-room safe, desk, laptop workspace, blackout curtains

King Room With City View

  • Sleeps 2

King Room With Downtown River View

  • Sleeps 2

View all photos for Two Double Room With City View

In-room safe, desk, laptop workspace, blackout curtains

Two Double Room With City View

  • Sleeps 4

View all photos for Deluxe Two Double Corner With Uptown River View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Two Double Corner With Uptown River View

  • Sleeps 4

View all photos for Standard Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Two Double Room

  • Sleeps 4

View all photos for Freedom Tower View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

Freedom Tower View Premium King Room

  • Sleeps 2

View all photos for City View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium King Room

  • Sleeps 2

View all photos for City View Premium Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium Two Double Room

  • Sleeps 4

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DoubleTree by Hilton New York JFK Airport

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  • Free airport shuttle
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, 1,041 reviews
The price is NZ$339
includes taxes & fees
23 Nov - 24 Nov
DoubleTree by Hilton New York JFK Airport

About the area

New York

DoubleTree by Hilton New York Times Square West puts you in the heart of New York, within just a 10-minute stroll of popular attractions like Times Square and Broadway. Highlights at this hotel include a restaurant, a bar/lounge and a rooftop terrace. .The restaurant, Tranzit, serves American cuisine and is open for breakfast, lunch and dinner. High Bar-UNDER RENOVATION is the hotel's own rooftop bar. 900 square feet (84 square metres) of event facilities include 2 meeting rooms and conference space. Additionally, you'll find a gym, Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4-property class Manhattan hotel include Jacob K. Javits Convention Center and Madison Square Garden.

What's nearby

  • Times Square - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Rockefeller Center - 16 min walk - 1.4 km
  • Empire State Building - 17 min walk - 1.5 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪Blue Ruin - ‬1 min walk
  • ‪Capizzi - ‬1 min walk
  • ‪Tranzit - ‬1 min walk
  • ‪2 Bros Pizza - ‬1 min walk

About this property

DoubleTree by Hilton New York Times Square West

Hotel with a rooftop terrace, 7-minute walk to Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 612 guestrooms or units
  • 34 levels
  • 900 sq ft of conference space
  • 84 sq. m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Similar properties

Exterior
Sheraton New York Times Square Hotel
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 5,308 reviews
The price is NZ$391
includes taxes & fees
23 Nov - 24 Nov
Sheraton New York Times Square Hotel

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Self-parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton New York Times Square West?

DoubleTree by Hilton New York Times Square West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton New York Times Square West?

As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton New York Times Square West on 16 Nov 2025 start from NZ$275.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton New York Times Square West?

Yep, DoubleTree by Hilton New York Times Square West has a self car park for USD 70 per day.

Is DoubleTree by Hilton New York Times Square West family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton New York Times Square West is a hit with families.

Does DoubleTree by Hilton New York Times Square West serve breakfast?

You bet, full breakfast is available daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton New York Times Square West?

No, DoubleTree by Hilton New York Times Square West does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton New York Times Square West?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton New York Times Square West?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton New York Times Square West?

Cats and dogs are welcome at DoubleTree by Hilton New York Times Square West, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 11 kg per pet.

Reviews

DoubleTree by Hilton New York Times Square West Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 1257 out of 3165 reviews
Rating 8 - Good. 715 out of 3165 reviews
Rating 6 - Okay. 567 out of 3165 reviews
Rating 4 - Poor. 272 out of 3165 reviews
Rating 2 - Terrible. 354 out of 3165 reviews

Reviews

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, comfy beds, clean rooms and fantastic staff. Can’t speak highly enough of your staff member Sata who came to our rescue in the lobby when my daughter fainted. She was incredibly helpful and made sure we had everything we needed. Would definitely recommend this hotel for anyone wanting to stay in New York close to subways and walking distance to most attractions.
Stayed 11 nights in Aug 2025

6/10 Okay

STEPHANIE

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Fermin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Francesca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators during peak times were so slow. They only had two running and every time the elevator would hit my floor (26) it was full. We had to ride the elevator up in order to go down. I can’t imagine what it was like to be on a lower floor. They could probably solve the issue if they defined floors for the elevator bays first set goes 1-20 second set goes 21-rooftop. Besides this it was a great hotel with great staff. Restaurant had good food and was fast.
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, amenities
Loved rooftop terrace and the workers were so nice and offered water multiple times as it was so hot. The manager was very responsive.
Stayed 3 nights in Jul 2025

6/10 Okay

Meghan

Stayed 3 nights in Jun 2025

2/10 Terrible

Tareq

Travelled with family
Disliked: Amenities, property conditions & facilities
Tiny rooms, no fridge, dated, no facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with my stay at the Doubletree. Great location. The staff was very friendly and accommodating. The housekeeping staff did a great job every day with cleaning the room. Will definitely be back.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ly verline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

TAHIRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Jul 2025

10/10 Excellent

Mikaila

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jul 2025

10/10 Excellent

Angeline Matos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was yummy! Hotel was walking distance to subway, Penn Station & Times Square! Fitness Room was awesome! Elevators sometimes were crowded & took a while.
Stayed 3 nights in Jul 2025

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay. Broken air conditioning in multiple rooms. Do not recommend.
Stayed 3 nights in Jul 2025

2/10 Terrible

Jennifer J

Travelled with family
Disliked: Staff & service

Unacceptable

This was a terrible experience between this hotel and hotels.com. Our flight in was cancelled and we could get a flight in until the next day. We tried to call the hotel directly but could not get a representative on the phone and got stuck in an endless loop of an automated system. We were able to reach hotels.com through the chat feature on the app. We let the agent know the situation - our flight had been cancelled and that we would be checking in the next day. The agent assured us that they would continue to try getting in touch with the hotel to let them know as well as to request a voucher to refund the previous night. Needless to say, neither one of those things happened. We arrived the next day to the hotel to find out that our reservation had been cancelled because they were not notified. At that point we had to scramble to try to find accommodations in Times Square for the next 4 nights. Hotels.com was no help nor was the Double Tree. We were just on our own. It was completely unacceptable service all the way around. Very disappointing
Stayed 5 nights in Jul 2025

10/10 Excellent

Ruben

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooftop was so pretty!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

mansoor

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

tracy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning in room, breakfast was sub par & alway out of products. Front desk staff were rude. Front desk never answered phone call when O needed assistance
Stayed 4 nights in Jul 2025

4/10 Poor

Dharmender

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff is the worst. They don't pick up the phone. I had to get stay receipt after the stay. I was on hold more than an hour, 2 times. They told me they sent the receipt but they never did. Worst hotel experience ever.
Stayed 1 night in Jul 2025

10/10 Excellent

Orathai

Stayed 2 nights in Jul 2025

6/10 Okay

Marni, palm beach gardens

Stayed 1 night in Jul 2025

2/10 Terrible

Lizett

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had high expectations based on some of the positive reviews and my previous experiences with DoubleTree properties, but unfortunately, this stay did not meet those standards. While the hotel is budget-friendly, it may not be the best option for families with small children. The elevator wait times regularly exceeded 30 minutes, which was particularly inconvenient. Additionally, the rooms felt quite outdated, and we received towels that were worn out and had holes. In hindsight, I would prefer to pay a bit more for a smoother and more comfortable experience elsewhere.
Stayed 2 nights in Jul 2025

4/10 Poor

Tracy

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Multiple rooms had no AC. Our first night we had no AC but couldn't be moved bc no rooms were available. We were brought a box fan to help and requested a second, which we were given. In addition, the sink was clogged and they worked on it while we went to dinner. Upon our return, our room was overwhelmed with the smell of chemicals, to which we were told to run some water in the sink. We sweated all night and felt naseaus due to the fumes and got hardly no sleep. We were moved the next day to room with no refrigerator or microwave. Requested but was told not available in all rooms, even though we had in the first room. Several members of the staff were short with us. One said it was her first day back to work and seemed agitated with us that she didn't know what she was doing. The only one that was genuinely nice and acted like she cared about our bad experience was Dominque. She seemed sincere and apologetic for our unacceptable accomodations, which we really appreciated. The last night of our stay, we were not given enough towels or any wash cloths. And they were just left on the chair in the room, not even folded. Long waits for elevators, even though there were 4. Would not spend the kind of money we spent to stay here again!!
Stayed 4 nights in Jul 2025

6/10 Okay

PABLO

Some members of the staff weren’t kind
Stayed 1 night in Jul 2025

6/10 Okay

devandhar

Travelled with family
Disliked: Cleanliness
Too much smoking and very bad smell
Stayed 4 nights in Jul 2025

6/10 Okay

Enchantres

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My room wasn't ready when I made it so they gave us another room for the night. There was no air so they brought us fans. Besides that we had a really good stay.
Stayed 5 nights in Jul 2025