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The Chatwal, In The Unbound Collection By Hyatt

5.0 star property
Luxury hotel with 24-hour fitness centre and spa services

Photo gallery for The Chatwal, In The Unbound Collection By Hyatt

Suite, 1 King Bed, Terrace (Zen)
Indoor pool
Reception
Suite, 1 King Bed, Terrace (Zen)
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Room service
  • Spa
  • Parking available
  • Breakfast available
The current price is NZ$910
includes taxes & fees
10 July - 11 July

Explore the area

Map
130 W. 44th Street, New York, NY, 10036
  • Times Square
    ‪2 min walk‬
  • Broadway
    ‪2 min walk‬
  • Grand Central Terminal
    ‪10 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Director Penthouse)

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Suite, 1 Bedroom (Director Penthouse)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Terrace (Roll-In Shower)

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Accessible, Terrace (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite with Terrace

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Junior King Suite with Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Producer Penthouse)

Suite, 1 Bedroom (Producer Penthouse) | View from room

Suite, 1 Bedroom (Producer Penthouse)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Garden)

Suite, 1 Bedroom, Terrace (Garden)

Suite, 1 Bedroom, Terrace (Garden)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Street View, Roll-In Shower)

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed, Accessible (Street View, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Chatwal)

Suite, 1 Bedroom, Terrace (Chatwal)

Suite, 1 Bedroom, Terrace (Chatwal)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, View (Street)

Deluxe Room, 1 King Bed (Street)

Deluxe Room, 1 King Bed, View (Street)

8.4 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, View (Street)

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed, View (Street)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

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About the area

New York

A luxury stay in the heart of New York awaits you at The Chatwal, In The Unbound Collection By Hyatt, a recipient of the prestigious Travel & Leisure 500 award in 2021. Within steps you'll find Times Square and Bryant Park within a short 5-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .A day of pampering can include deep-tissue massages, Swedish massages and facials. The restaurant, The Lambs Club Restaurant, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool and 24-hour gym as well as access to bike hire. 3 meeting rooms and conference space are among the business amenities offered. Other amenities include free Wi-Fi in public areas and laundry facilities. Full breakfast is available daily between 7 AM and 10 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 5-property class Manhattan hotel include Broadway and 5th Avenue.

What's nearby

  • Times Square - 2 min walk - 0.2 km
  • Broadway - 2 min walk - 0.2 km
  • Rockefeller Center - 6 min walk - 0.6 km
  • Grand Central Terminal - 10 min walk - 0.8 km
  • Madison Square Garden - 11 min walk - 1.0 km

Getting around

  • Times Sq. - 42 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 8 min walk
  • John F. Kennedy International Airport (JFK) - 51 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Jollibee - ‬2 min walk
  • ‪Brooklyn Diner - ‬3 min walk
  • ‪Connolly's Pub & Restaurant - ‬3 min walk
  • ‪Royal Grill Halal Food - ‬1 min walk

About this property

The Chatwal, In The Unbound Collection By Hyatt

Luxury hotel with 24-hour fitness centre and spa services
The Chatwal, In The Unbound Collection By Hyatt offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 3 meeting rooms available. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury The Chatwal, In The Unbound Collection By Hyatt. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star New York hotel is smoke free.

  • 1 building
  • 76 guestrooms or units
  • 10 levels
  • 139 sq. m of conference space
  • Built in 1905
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Chatwal, In The Unbound Collection By Hyatt offers 76 accommodations with iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets. A pillow menu is available. 42-inch LCD televisions come with premium digital channels, first-run films and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include espresso makers and complimentary bottles of water. Microwaves, fridges and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include deep-tissue massages, Swedish massages and facials.

Awards and affiliations

The Chatwal, In The Unbound Collection By Hyatt is listed in the 2021 Travel + Leisure 500.

Languages

English, Filipino, French, German, Hindi, Japanese, Portuguese, Russian, Slovak, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (USD 75 per day)

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: USD 44 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lambs Club Bar
  • The Lambs Club Restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in shower (76 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable shower seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1905
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Cots (infant beds) are available for USD 75.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 51.64 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 44 per person
  • Airport shuttle fee: USD 235 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 75.0 per night
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Eurocard, Barclaycard, debit cards and cash.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chatwal
Chatwal Luxury Collection
Chatwal Luxury Collection Hotel
Chatwal Luxury Collection Hotel New York
Chatwal Luxury Collection New York
The Chatwal Hotel New York City
Chatwal Luxury Collection Hotel New York City
Chatwal Luxury Collection New York City
The Chatwal In The Collection By Hyatt
The Chatwal In The Unbound Collection By Hyatt
The Chatwal a Luxury Collection Hotel New York City
The Chatwal, In The Unbound Collection By Hyatt Hotel
The Chatwal, In The Unbound Collection By Hyatt New York
The Chatwal, In The Unbound Collection By Hyatt Hotel New York

Frequently asked questions

What is the cancellation policy at The Chatwal, In The Unbound Collection By Hyatt?

The Chatwal, In The Unbound Collection By Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Chatwal, In The Unbound Collection By Hyatt?

As of 23 Jun 2025, prices found for a 1-night stay for 2 adults at The Chatwal, In The Unbound Collection By Hyatt on 10 Jul 2025 start from NZ$823.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Chatwal, In The Unbound Collection By Hyatt?

Yep, The Chatwal, In The Unbound Collection By Hyatt has valet parking for USD 75.00 per day.

Is there a spa on site at The Chatwal, In The Unbound Collection By Hyatt?

There's no onsite spa, but this property does offer services like facials as well as Swedish massages.

Does The Chatwal, In The Unbound Collection By Hyatt have a pool?

The Chatwal, In The Unbound Collection By Hyatt has an indoor pool.

What makes The Chatwal, In The Unbound Collection By Hyatt a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Chatwal, In The Unbound Collection By Hyatt.

Is The Chatwal, In The Unbound Collection By Hyatt family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise that The Chatwal, In The Unbound Collection By Hyatt is a hit with families.

Does The Chatwal, In The Unbound Collection By Hyatt serve breakfast?

Yep, full brekkie is available daily from 7 AM to 10 AM.

Is there a free airport shuttle available at The Chatwal, In The Unbound Collection By Hyatt?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Chatwal, In The Unbound Collection By Hyatt?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at The Chatwal, In The Unbound Collection By Hyatt?

Check-in begins at 4 PM. Check-out time is noon.

The Chatwal, In The Unbound Collection By Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 496 out of 629 reviews
Rating 8 - Good. 84 out of 629 reviews
Rating 6 - Okay. 28 out of 629 reviews
Rating 4 - Poor. 12 out of 629 reviews
Rating 2 - Terrible. 9 out of 629 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Flora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people made you feel like you’ve been coming there for years! A kindness
Stayed 1 night in Mar 2025

6/10 Okay

scott

Business traveller
Liked: Cleanliness, property conditions & facilities
Check in process was slow as there was one person working. The gym was extremely small and not representative of the pictures.
Stayed 2 nights in Mar 2025

8/10 Good

Heidi

Stayed 1 night in Mar 2025

8/10 Good

Harsha

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel is good but rooms are small.
Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just right

The Chatwal made our fantasy weekend in NYC even more fantastical. Perfect location. Lovely lobby and bar. Gorgeous room with motorized drapes, a Full Service Toilet(!) and a big shower. If you can splurge, this is the hotel to book.
Stayed 4 nights in Jan 2025

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this property and I will continue to return due to the top-notch service and super convenient location. Everyone from doormen to front desk are super friendly and helpful. The hotel is in the middle of everything being in Times Square, but you wouldn’t know it from inside the hotel where it’s safe, quiet and calm.
Stayed 3 nights in Feb 2025

10/10 Excellent

Todd, Carmel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great NYC hotel right in Times Square! Very cool art deco decor and big rooms (for NYC)
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Stayed 1 night in Jan 2025

10/10 Excellent

Ej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Wonderful and very helpful staff. The staff went out of their way to be of service. Liked the hot tub.
Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa, Fayetteville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!! What an amazing hotel!! Perfect location for shopping and access to Central Park. Staff was amazing. On-site restaurant vibe was cozy and romantic, and the food was phenomenal. They went above and beyond and made this trip memorable!! I used to live in NYC and I would absolutely stay here again. Boutique hotel - not too big - not too small - over the top luxury!!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed hotel just off Times Square in a small historic building. Staff are friendly, room was reasonably sized and well equipped. Room was not ready until 7 p.m but the hotel made up for this with free drinks and breakfast - the excellent salmon bagel is basically a massive fresh salmon on top of a huge bagel. The pool is cold and the size of a large bath tub. I’d stay again - a nice hotel overall.
Stayed 3 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was supposed to have a view or tub and didn’t get either. Booked in advance snd requested this. Kept being locked out of room with keys not working. Someone went into the room, even though we had the privacy button on and lights were turned on.
Stayed 4 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 5 nights in Dec 2024

10/10 Excellent

Sina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Absolutely disappointing. We booked a double room and were given one king bed for our family of five. The front desk simply told us to deal with it and that although it was their mistake they had no other rooms available and therefore could do nothing for us. My husband (who is recovering from back surgery) and I slept on the floor. I am so sad as we were making this trip to the Chatwal an annual family tradition and after the awful way we were treated we will never stay there again. Beware - I witnessed the front desk berating multiple guests. The hotel is not worth the price. There are plenty of other options nearby with better accommodations and professional, kinder staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service throughout the hotel from all staff. Big shout out to Luisa who could not have been kinder.
Stayed 5 nights in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Stayed 1 night in Nov 2024

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and facilities- breakfast highly recommended
Stayed 4 nights in Nov 2024

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Itzyk

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, as usual.
Stayed 3 nights in Oct 2024