The Towers at Lotte New York Palace: Deals & Reviews (New York, USA)

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Luxury boutique hotel, walk to 5th Avenue

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview
Rooms
Location
Policies

9.2

Wonderful

Popular amenities

Pet-friendly

Spa

Breakfast available

Parking available

Laundry

Housekeeping

Check out the area

455 Madison Avenue, New York, NY, 10022

Rockefeller Center6 min walk
Grand Central Terminal10 min walk
Times Square11 min walk
New York, NY (LGA-LaGuardia)27 min drive

Room options

Suite, 3 Bedrooms, View, Tower

Highlights

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

City view
Sleeps 8
2 King Beds and 2 Queen Beds

Suite, 2 Bedrooms, View, Tower

Highlights

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

City view
Sleeps 6
1 King Bed and 2 Queen Beds

Luxury Room, 1 King Bed, Tower

Highlights

Air conditioning

Connecting rooms available

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 2
1 King Bed

Luxury Room, 2 Queen Beds, Tower

Highlights

Air conditioning

Connecting rooms available

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 4
2 Queen Beds

Suite, 1 King Bed with Sofa bed, Corner (Towers)

Highlights

Separate dining area

Air conditioning

Connecting rooms available

Kitchenette

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

112.4 sq m
City view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed, Tower

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

61 sq m
City view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Suite (Jewel Triplex)

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

465 sq m
City view
Sleeps 4
1 King Bed and 2 Queen Beds

Penthouse, Tower (Triplex)

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

465 sq m
City view
Sleeps 6
1 King Bed and 2 Queen Beds

Suite, 2 Bedrooms, Corner (Towers)

Highlights

Separate dining area

Air conditioning

Connecting rooms available

Kitchenette

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

156 sq m
City view
Sleeps 6
2 Queen Beds and 1 King Bed

Suite, Accessible, Corner (Corner)

Highlights

Air conditioning

Connecting rooms available

Kitchenette

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

112 sq m
City view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Suite, Accessible, Corner (with Pantry, Towers)

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

112 sq m
City view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Suite, Multiple Beds, Corner (with Pantry, Towers)

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

112 sq m
City view
Sleeps 3
1 Double Sofa Bed and 1 King Bed

Executive Suite, Accessible, Tower

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

61 sq m
City view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxury Room, 1 King Bed, Accessible, Tower

Highlights

Air conditioning

Connecting rooms available

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Accessible, Tower

Highlights

Air conditioning

Connecting rooms available

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

43 sq m
City view
Sleeps 4
2 Queen Beds

Hastens Suite

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

232 sq m
City view
Sleeps 6
1 King Bed and 2 Queen Beds

Suite, 1 Bedroom, View, Tower

Highlights

Separate dining area

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

City view
Sleeps 3
1 King Bed

Penthouse Suite

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

465 sq m
City view
Sleeps 4
1 King Bed and 2 Queen Beds

Imperial Suite

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Kitchen

Fridge

Dishwasher

Plasma TV

334 sq m
City view
Sleeps 8
2 King Beds and 2 Queen Beds

Suite, 1 Bedroom, Tower (King)

Highlights

Air conditioning

Connecting rooms available

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

99 sq m
City view
Sleeps 3
1 King Bed

Executive Studio Suite, 2 Queen Beds, Tower

Highlights

Air conditioning

Connecting rooms available

Fridge

Dishwasher

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

City view
Sleeps 4
2 Queen Beds

Similar properties

Spa

Pet-friendly

Restaurant

Air conditioning

for 1 night

includes taxes & fees

3 May - 4 May

About the area

New York

A luxury stay in the heart of New York awaits you at The Towers at Lotte New York Palace. Within steps you'll find St. Patrick's Cathedral and 5th Avenue within a short 5-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and plasma TVs. .A day of pampering can include massages and body scrubs along with aromatherapy and mani/pedis. The café, Pomme Palais, is open for breakfast and lunch. For a drink, you can stop by the hotel's own lounge bar. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free WiFi in public areas, a gym and a coffee shop/cafe. Cooked-to-order breakfast is available at weekends between 6:30 AM and noon. There's also valet parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute walk of this 5-property class Manhattan hotel include Rockefeller Center and Radio City Music Hall.

What's nearby

5th Avenue - 2 min walk
Rockefeller Center - 6 min walk
Grand Central Terminal - 10 min walk
Times Square - 11 min walk
Broadway - 12 min walk

Getting around

5 Av.-53 St. Station - 3 min walk
Grand Central - 42 St. Station - 9 min walk
LaGuardia Airport (LGA) - 31 min drive

Restaurants

David Yurman at Saks Fifth Avenue - 3 min walk
Mangia - 2 min walk
Starbucks - 1 min walk
Toasties - 1 min walk
Duke Eatery - 3 min walk

About this property

The Towers at Lotte New York Palace

Luxury boutique hotel, walk to 5th Avenue

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi and wired Internet. A health club, spa services, and tour or ticket assistance are also featured at the luxury The Towers at Lotte New York Palace. For a fee, parking is available.

This 5-star New York hotel is smoke free.

176 guestrooms or units

Conference rooms

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Newspapers for purchase

ATM

On-site shopping

Bellhop

Lift

No smoking on site

Bar or lounge

Coffee shop

Dining venue

The Towers at Lotte New York Palace offers 176 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels, video game consoles and pay-per-view films. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. Microwaves, in-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free area shuttle
Area shuttle
Secured, covered valet parking on site (USD 90 per day; includes in/out privileges)

Food and drink

Weekend cooked-to-order breakfast available 6:30 AM–noon for a fee: USD 16–26 per person
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

Gold Room
Pomme Palais
Villard Restuarant

Things to do

Health club
Shopping

Family friendly

DVD player
Free area shuttle
In-room babysitting
In-room refrigerator
Laundry facilities
Microwave on request
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Newspapers in lobby

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden

Spa

Aromatherapy
Body scrubs
Facials
In-room massages
Manicures/pedicures

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Phone accessibility kit
Stair-free path to entrance
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible spa

More

Ballroom
Banquet hall
Reception hall
Smoke-free property

Room amenities

Bedroom

Down comforter
Egyptian-cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Rollaway/extra bed (surcharge)

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste on request
Towels

Entertainment

42-inch plasma TV with premium cable channels
DVD player
IPod dock
Pay films
Video game console

Food and drink

Dishwasher
Limited room service
Microwave on request
Refrigerator

More

Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM

Contactless check-in and check-out are available

Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 125 per pet, per stay
Only dogs are allowed
Weight limit: 25 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 75.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: from approximately USD 16 to 26 per person
Valet parking fee: USD 90 per day (in/out privileges)
Pet fee: USD 125 per pet, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towers New York Palace

Towers Palace

Towers Palace Hotel

Towers Palace Hotel New York

Towers Lotte New York Palace Hotel

Towers Lotte Palace Hotel

Towers Lotte New York Palace

Towers Lotte Palace

The Towers At Lotte York York

The Towers at Lotte New York Palace Hotel

The Towers at Lotte New York Palace New York

The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

What is the cancellation policy at The Towers at Lotte New York Palace?

The Towers at Lotte New York Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Towers at Lotte New York Palace?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at The Towers at Lotte New York Palace on 2 May 2024 start from NZ$1,916.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Towers at Lotte New York Palace?

Yep, The Towers at Lotte New York Palace has secured covered valet parking with in/out privileges for USD 90 per day.

Is there a spa on site at The Towers at Lotte New York Palace?

There's no onsite spa, but this property does offer services like body scrubs and facials.

What makes The Towers at Lotte New York Palace a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Towers at Lotte New York Palace.

Is The Towers at Lotte New York Palace family-friendly?

You bet! With amenities like laundry facilities and a free area shuttle, as well as childcare services in the guestrooms, it's no surprise The Towers at Lotte New York Palace is a hit with families.

Does The Towers at Lotte New York Palace serve breakfast?

You bet, cooked-to-order brekkie is on offer at weekends between 6:30 AM and noon.

Is there a free airport shuttle available at The Towers at Lotte New York Palace?

No, The Towers at Lotte New York Palace does not offer an airport shuttle service.

Is there a bar or restaurant at The Towers at Lotte New York Palace?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at The Towers at Lotte New York Palace?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Towers at Lotte New York Palace Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Leah

Travelled with family

15 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roomy room near Rockefeller center

Staff is extremely helpful and courteous. Elevators are speedy. Hotel is elegant and clean. Perfect room size for a family of 4. When we arrived early, we were notified that our room was ready early and allowed to gain access without additional fees. SUPER appreciated this since we’re tired from travel. Location is convenient and walkable to many shops and restaurants including Central Park. Would definitely stay again!

Stayed 2 nights in Jan 2024

10/10 Excellent

Carolina

8 Jan 2024

Liked: Staff & service, property conditions & facilities

Very nice

Stayed 8 nights in Dec 2023

10/10 Excellent

Bo

5 Jan 2024

Stayed 1 night in Dec 2023

2/10 Terrible

prakash

Travelled with family

1 Jan 2024

Disliked: Staff & service

They gave away our room had no empathy suggested separating us from our kids. They were understaffed and overwhelmed.No customer service, Terrible!!!!

Stayed 3 nights in Dec 2023

10/10 Excellent

Stephanie

Travelled with family

1 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have stayed here many times and it is always amazing. The staff is the best and always greets you with a smile. Clean rooms, comfortable beds, fabulous location. Love it - we will be back!

Stayed 4 nights in Dec 2023

10/10 Excellent

Karine

31 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2023

10/10 Excellent

Matthew, Irvine

Travelled with family and small children

30 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent staff and location. It has big rooms for NYC. Great for families and long stays. Restaurant options are ok, but you have so many options in NYC.

Stayed 4 nights in Dec 2023

10/10 Excellent

AMANDA

Travelled with family

27 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were top notch for first timers visiting New York. The hotel was beautifully decorated and always clean. Highly recommend.

Stayed 3 nights in Dec 2023

4/10 Poor

Gevorg George

25 Dec 2023

Disliked: Staff & service

Stayed 4 nights in Dec 2023

6/10 Okay

Bryan

25 Dec 2023

Stayed 1 night in Dec 2023

The Towers at Lotte New York Palace

Choose dates to view prices

The Towers at Lotte New York Palace

Photo gallery for The Towers at Lotte New York Palace

Overview of The Towers at Lotte New York Palace

Wonderful

Popular amenities

Check out the area

Room options

View all photos for Suite, 3 Bedrooms, View, Tower

Suite, 3 Bedrooms, View, Tower

Highlights

View all photos for Suite, 2 Bedrooms, View, Tower

Suite, 2 Bedrooms, View, Tower

Highlights

View all photos for Luxury Room, 1 King Bed, Tower

Luxury Room, 1 King Bed, Tower

Highlights

View all photos for Luxury Room, 2 Queen Beds, Tower

Luxury Room, 2 Queen Beds, Tower

Highlights

View all photos for Suite, 1 King Bed with Sofa bed, Corner (Towers)

Suite, 1 King Bed with Sofa bed, Corner (Towers)

Highlights

View all photos for Executive Suite, 1 King Bed with Sofa bed, Tower

Executive Suite, 1 King Bed with Sofa bed, Tower

Highlights

View all photos for Suite (Jewel Triplex)

Suite (Jewel Triplex)

Highlights

View all photos for Penthouse, Tower (Triplex)

Penthouse, Tower (Triplex)

Highlights

View all photos for Suite, 2 Bedrooms, Corner (Towers)

Suite, 2 Bedrooms, Corner (Towers)

Highlights

View all photos for Suite, Accessible, Corner (Corner)

Suite, Accessible, Corner (Corner)

Highlights

View all photos for Suite, Accessible, Corner (with Pantry, Towers)

Suite, Accessible, Corner (with Pantry, Towers)

Highlights

View all photos for Suite, Multiple Beds, Corner (with Pantry, Towers)

Suite, Multiple Beds, Corner (with Pantry, Towers)

Highlights

View all photos for Executive Suite, Accessible, Tower

Executive Suite, Accessible, Tower

Highlights

View all photos for Luxury Room, 1 King Bed, Accessible, Tower

Luxury Room, 1 King Bed, Accessible, Tower

Highlights

View all photos for Room, 2 Queen Beds, Accessible, Tower

Room, 2 Queen Beds, Accessible, Tower

Highlights

View all photos for Hastens Suite

Hastens Suite

Highlights

View all photos for Suite, 1 Bedroom, View, Tower

Suite, 1 Bedroom, View, Tower

Highlights

View all photos for Penthouse Suite

Penthouse Suite

Highlights

View all photos for Imperial Suite

Imperial Suite

Highlights

View all photos for Suite, 1 Bedroom, Tower (King)

Suite, 1 Bedroom, Tower (King)

Highlights

View all photos for Executive Studio Suite, 2 Queen Beds, Tower

Executive Studio Suite, 2 Queen Beds, Tower

Highlights

Similar properties

Lotte New York Palace

About the area

New York

What's nearby

Getting around

Restaurants

About this property