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Borough Arms Hotel

3.0 star property
Hotel with free parking, near New Vic Theatre

Photo gallery for Borough Arms Hotel

Street view
Deluxe Suite
Breakfast, lunch, dinner served; British cuisine
Banquet hall
Deluxe Suite | Bathroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping
The current price is NZ$145
includes taxes & fees
3 Nov - 4 Nov

Explore the area

View map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX
  • Place, Royal Stoke University Hospital
    ‪4 min drive‬
  • Place, Waterworld
    ‪4 min drive‬
  • Place, Regent Theatre
    ‪6 min drive‬
  • Airport, Manchester (MAN)
    ‪42 min drive‬

Room options

View all photos for Standard Double Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, Ensuite

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
LCD TV
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)

Highlights

Heating
LCD TV
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, Ensuite

Highlights

Heating
LCD TV
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
LCD TV
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Heating
LCD TV
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Heating
LCD TV
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the area

Newcastle-Under-Lyme

At Borough Arms Hotel you'll be 2.2 km (1.3 mi) from New Vic Theatre and 3.1 km (1.9 mi) from Royal Stoke University Hospital. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Ostler Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. Gladstone Lounge Bar is the hotel's own pub, serving drinks along with lunch. Added amenities include free Wi-Fi in public areas and laundry facilities. Full breakfast is available daily between 8:00 AM and 10:00 AM. .With a stay at this 3-property class Newcastle-Under-Lyme hotel, you'll be 4 km (2.5 mi) from Waterworld and 4.8 km (3 mi) from The Potteries Museum and Art Gallery.

What's nearby

  • Royal Stoke University Hospital - 4 min drive - 3.4 km
  • Waterworld - 4 min drive - 3.0 km
  • Regent Theatre - 6 min drive - 4.3 km
  • Victoria Hall - 6 min drive - 4.3 km
  • Trentham Gardens - 9 min drive - 7.8 km

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 37 min drive

Restaurants

  • ‪The Wulstan - ‬19 min walk
  • ‪The Hopwater Cellar - ‬18 min walk
  • ‪The Shed Cafe Bar - ‬3 min drive
  • ‪The Crossways - ‬2 min drive
  • ‪Bridge Street Ale House - ‬19 min walk

About this property

Borough Arms Hotel

Hotel with free parking, near New Vic Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Borough Arms Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Newcastle-Under-Lyme hotel is smoke free.

  • 40 guestrooms or units
  • 3 levels
  • 2 buildings
  • Conference rooms
  • Built in 1783
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • No smoking on site
  • Bar or lounge
  • Dining venue
Borough Arms Hotel offers 40 accommodations with coffee/tea makers and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers. This Newcastle-Under-Lyme hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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includes taxes & fees
2 Nov - 3 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 9.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gladstone Lounge Bar
  • Ostler Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1783
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 9.50 for adults and from GBP 6.95 for children
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Diners Club, Barclaycard, debit cards and cash. Only bookings from non-local guests are accepted. Guests whose residence is within the same city as the property will not be allowed to check in.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property is also known as

Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme

Frequently asked questions

What is the cancellation policy at Borough Arms Hotel?

Borough Arms Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Borough Arms Hotel?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at Borough Arms Hotel on 3 Nov 2025 start from NZ$145.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Borough Arms Hotel?

Yep, Borough Arms Hotel has a free self car park.

Does Borough Arms Hotel serve breakfast?

Sure does, full breakfast is served daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Borough Arms Hotel?

No, Borough Arms Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Borough Arms Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Borough Arms Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Borough Arms Hotel?

No, only service animals are allowed.

Borough Arms Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 78 out of 272 reviews
Rating 8 - Good. 98 out of 272 reviews
Rating 6 - Okay. 62 out of 272 reviews
Rating 4 - Poor. 24 out of 272 reviews
Rating 2 - Terrible. 10 out of 272 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gareth

Stayed 1 night in Jul 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice room where I could rest, read and crochet in peace. The bar was only across the car park and I enjoyed my meal and drink there.
Stayed 2 nights in Jul 2025

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, happy to have stayed, all staff were fantastic
Stayed 2 nights in Jul 2025

6/10 Okay

Malcolm

Travelled with family
Stayed 1 night in Jul 2025

8/10 Good

saskia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night stop Comfortable bed Lovely breakfast
Stayed 1 night in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort

Team make everything run like a dream

Professional, friendly team make everything run like a dream. Perfect beds, excellent breakfasts, knowledgeable staff and friendly atmosphere. Only minor flaw was the Annex rooms just need a slight modernisation.
Stayed 3 nights in Jun 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back again, all good

My 2nd or 3rd stay, and happy to stay again, good value, great helpful staff.. No complaints at all 👍☺️
Stayed 1 night in Jun 2025

8/10 Good

PETER MARK

Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back again!

Second time here, friendly helpful staff..
Stayed 1 night in Jun 2025

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Eiryth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel very much. It was warm and welcoming and the staff were friendly and very helpful if you needed anything. The breakfast was amazing, fresh and cooked to perfection. The bar meals were very good to and all reasonably priced. I would most definitely stay here again as it felt like one big happy and homely place to stay. Would recommend it to all friends and family.
Stayed 2 nights in Jun 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Richard

Stayed 1 night in May 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Staff great. Rooms basic but clean. Good breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. Will always use when in this area. Accomodation and staff are brilliant.
Stayed 1 night in May 2025

8/10 Good

Ian, Bolton

Business traveller
Liked: Cleanliness
Very friendly staff. Comfortable room.
Stayed 1 night in May 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Peter

Stayed 2 nights in Apr 2025

4/10 Poor

Ian

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Very poor cleanliness

Room quality was poor, stains on the carpet, chair and desk. The bathroom wasn’t cleaned well. The bedding appeared clean but there was stains on the base of the bed. Wouldn’t recommend staying here unless there is nowhere else available.
Stayed 1 night in May 2025

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having always use Premier Inns, we decided their prices had gone to high, so we thought we would try smaller hotels & weren’t we pleased we did. This was a very pleasant break in a 600 mile trip from Scotland
Stayed 1 night in May 2025

8/10 Good

John

Stayed 1 night in May 2025

4/10 Poor

Dani

Stayed 1 night in May 2025

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice for the money. Great service at the restaurant. Thank you for all your help.
Stayed 1 night in Apr 2025

2/10 Terrible

Road Maintenance

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our staff had to leave the property after one night as the room was filthy. There was mould on the walls, a large stain on the mattress, dirt and hair on the carpet and a very stale, mouldy smell in the room. The hotel refused to give us a refund. We definitely won't be staying here again and wouldn't recommend staying to anyone.
Stayed 4 nights in Apr 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building itself is old and as a result has a lot of charm, I needed somewhere to stay close to stoke hospital but didn’t want to break the bank, this hotel didn’t, the staff were all friendly bed was clean and comfy, I will say take toiletries though as the ‘complimentary’ ones consisted of 2 small soaps. Breakfast was lovely and worth the extra expense
Stayed 1 night in Mar 2025