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Borough Arms Hotel

Property class: 3

Photo gallery for Borough Arms Hotel

A couple kissing in front of a building with a sign that reads "Borough Arms Hotel."
A bar counter with a Guinness beer tap, a Jack Daniel's bottle, and a sign for the bar.
A bedroom with a bed, two armchairs, a desk, a television, and a large mirror.
A banquet hall with round tables, white tablecloths, and chairs with gold sashes.
A restaurant with multiple tables set for dining, featuring white tablecloths and red napkins.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
The current price is NZ$135
includes taxes & fees
16 Aug - 17 Aug

Explore the area

View map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX
  • Place, Apedale Community Country Park
    ‪3 min drive‬
  • Place, New Vic Theatre
    ‪3 min drive‬
  • Place, Alton Towers
    ‪44 min drive‬
  • Airport, Manchester (MAN)
    ‪61 min drive‬

Room options

View all photos for Standard Double Room, Ensuite

A hotel room with a bed, a nightstand, a lamp, and a red carpet.

Standard Double Room, Ensuite

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Ensuite

A hotel room with two beds, a wooden headboard, bedside lamps, a red carpet, a wooden table, and a coat rack with hangers.

Standard Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room, Ensuite

A hotel room with a bed, a nightstand, a lamp, and a red carpet.

Standard Single Room, Ensuite

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

A bedroom with a bed, two armchairs, a desk, a television, and a large mirror.

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

A hotel room with a bed, a chair, a nightstand, a lamp, and a window with curtains.

Standard Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

A bedroom with a large bed, a nightstand, a wall-mounted lamp, a radiator, and a painting on the wall.

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A neatly made bed with a brown headboard and footboard, flanked by two bedside tables with lamps. A decorative wall piece is visible above the bed.

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

A hotel room with two beds, a bedside table, a nightstand, a lamp, and a framed picture on the wall.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

About the area

Newcastle-Under-Lyme

At Borough Arms Hotel you'll be 2.2 km (1.3 mi) from New Vic Theatre and 3.1 km (1.9 mi) from Royal Stoke University Hospital. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Ostler Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. Gladstone Lounge Bar is the hotel's own pub, serving drinks along with lunch. Added amenities include free Wi-Fi in public areas and laundry facilities. Full breakfast is available daily between 8:00 AM and 10:00 AM. .With a stay at this 3-property class Newcastle-Under-Lyme hotel, you'll be 4 km (2.5 mi) from Waterworld and 4.8 km (3 mi) from The Potteries Museum and Art Gallery.

What's nearby

  • Apedale Community Country Park - 3 min drive - 2.4 km
  • New Vic Theatre - 3 min drive - 2.1 km
  • Waterworld - 8 min drive - 4.4 km
  • Trentham Gardens - 12 min drive - 8.4 km
  • Alton Towers - 44 min drive - 33.2 km

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 37 min drive

Restaurants

  • ‪The Wulstan - ‬19 min walk
  • McDonald's
  • The Archer
  • ‪The Shed Cafe Bar - ‬3 min drive
  • ‪The Arnold Machin (Wetherspoon) - ‬2 min drive

About this property

Borough Arms Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Borough Arms Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Newcastle-Under-Lyme hotel is smoke free.

  • 40 guestrooms or units
  • 3 levels
  • 2 buildings
  • Conference rooms
  • Built in 1783
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • No smoking on site
  • Bar or lounge
  • Dining venue
Borough Arms Hotel offers 40 accommodations with coffee/tea makers and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers. This Newcastle-Under-Lyme hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 9.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gladstone Lounge Bar
  • Ostler Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1783
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 9.50 for adults and from GBP 6.95 for children
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. Only bookings from non-local guests are accepted. Guests whose residence is within the same city as the property will not be allowed to check in.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property is also known as

Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme

Frequently asked questions

What is the cancellation policy at Borough Arms Hotel?

Borough Arms Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Borough Arms Hotel?

As of 14 Aug 2026, prices found for a 1-night stay for 2 adults at Borough Arms Hotel on 16 Aug 2026 start from NZ$135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Borough Arms Hotel?

Yep, Borough Arms Hotel has a free self car park.

Does Borough Arms Hotel serve breakfast?

Sure does, full breakfast is served daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Borough Arms Hotel?

No, Borough Arms Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Borough Arms Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Borough Arms Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Borough Arms Hotel?

No, only service animals are allowed.

Borough Arms Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 91 out of 312 reviews
Rating 8 - Good. 109 out of 312 reviews
Rating 6 - Okay. 72 out of 312 reviews
Rating 4 - Poor. 29 out of 312 reviews
Rating 2 - Terrible. 11 out of 312 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

P L

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Teresa

The staff were really lovely and the food really good.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Gillian

Good parking ,excellent service by the manager
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Free on site Parking, rooms badic but clean, draft helpful
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities
Tidy, clean and comfortable room. The hotel is basic but perfectly good for a short stay. Friendly staff and good value, would stay again.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Lynne

Liked: Cleanliness, amenities
The room was very clean and comfort. Staff were very helpful.we had a lovely stay.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room easy check in
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Excellent lication to Town centre. Very comfortable bed, room clean and spacious. Staff extremely polite and helpful.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

saskia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night stop Comfortable bed Lovely breakfast
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful on arrival and each time we asked a question.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Graham

Disliked: Property conditions & facilities
Room was basic, but for the price it was adequate! Everything worked and the bed was reasonably comfy.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff clean room fantastic breakfast
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

Mr Timothy

Liked: Staff & service
Disliked: Cleanliness, amenities
Dusty and dated hotel. Staff were nice and was reasonably priced. Thin walls and noisey neighbours in the room next door. I wouldnt hurry back.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in Newcastle

Really friendly staff. Rooms clean throughout
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

HENRYK

Disliked: Cleanliness, amenities
The room was awful with mould in the bathroom and there was a smell of used cooking fat that permeated throughout the hotel. The staff were fine on reception.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfy, good position in town

Very comfy bed in a clean room in the annexe. Free car park close to Newcastle centre a big plus. Easy walk to the New Vic theatre
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Suited my needs fully, good value, would definitely stay again.
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, happy to have stayed, all staff were fantastic
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. We didn't do anything locally as we were visiting pur friends who live locally. However I would stay here again
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Ian

Liked: Cleanliness
Very friendly staff. Comfortable room.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable and I enjoyed my one night stay there. It was at a convenient location and close to local shops. Would definitely recommend
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rooms seriously need some TLC. Clean enough, but in my room, radiator valve just spins, bathroom light did not work, towel rail did not heat, bathroom door difficult to open, no shower gel or shampoo, car park lights shining through thin curtains. Chef/s excellent - great evening meal served by great staff. Breakfast was superbly cooked, but the quality of the ingredients were not great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect checin and good comfy bed. Clean.
Stayed 1 night in Sep 2025