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 Auckland •1 room
 Auckland • 1 room
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The Quadrant Hotel & Suites

4.5-star property
10 Waterloo Quadrant, Auckland, 0508 053 286
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3.4 out of 5
See all 278 Wotif Reviews

"Good location, easy check in, would stay again if in the city " More

By a verified traveller on Mon 13 Jul 2020

Points Of Interest

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Hotel Description

A luxury stay in the heart of Auckland awaits you at The Quadrant Hotel & Suites. Within just a 10-minute stroll, you'll find popular attractions like University of Auckland and Queen Street Shopping District. Highlights at this hotel include in-room kitchens, free WiFi, and balconies.

All 240 rooms feature plasma TVs with cable channels, and you can enjoy DVD players, coffee/tea makers, and safes. Kitchens come equipped with refrigerators and microwaves, and 24-hour room service is also available. Additionally, hair dryers, irons/ironing boards, and desks are available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and express check-in. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby. There's also the convenience of valet parking.

Within a 15-minute walk of this 4.5-star Auckland Central Business District hotel, attractions include Sky Tower and Auckland Ferry Terminal.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$91* Per night/room 26 Jul. - 27 Jul.

Premier Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier Room, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Penthouse, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Quadrant Hotel & Suites ratings based on 278 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Quadrant Hotel & Suites

Everyone (224) Couples (21) Business (7) Family (10)
5 out of 5
Good location, easy check in, would stay again if in the city

Posted by on 13 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by General Manager

Thanks a lot for your patronage and feedback. We loved to see your stay experience was great and we will get to serve you again soon

2 out of 5

Posted by on 20 Jun. 2020

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Comment from Hotel Management

24 Jun. 2020 by Quadrant Team

Thank you for your time and for sending us the feedback, it was much appreciated We would be delighted to welcome you back. Please let us know when you are travelling to Auckland again.

1 out of 5
Really disappointed. Will never stay again, this is by far the worst experience I've ever had.

Posted by on 22 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by General Manager

Dear valued guest. Thank you for staying with us and your feedback. We are sorry to hear few things did not please you in the room type you booked. We take the guest feedback seriously and we can assure you that the quality standards you noticed in the particular room are not the norms at The Quadrant Hotel. Your feedback has been taken on board and necessary actions being taken to avoid reoccurrence. Our hotel also offers a great range of room types from a Studio Deluxe Room to One Bedrooms, and Two Bedroom units to the Penthouse with 180 degrees stunning views of the Harbour and Domain. Most of the valued visitors and guests enjoy our central location in Auckland CBD, 23 floors modern 4.5 star hotel, a cozy bar and restaurant, sauna, spa, gym, valet parking and the spacious rooms all fully equipped with kitchenette, laundry and complimentary unlimited high-speed Wi-Fi internet. Our guests and their comfort is very important for us, our multi-lingual and friendly team goes an extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back again and changing your experience. Warm regards, General Manager

2 out of 5

Posted by on 20 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by General Manager

Dear valued guest. Thank you for staying with us, we appreciated your feedback. We take guest feedback very seriously and noted the concerns. Our guests and their comfort is very important for us, our multi-lingual and friendly team goes an extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back again and changing your experience. Warm regards, General Manager

2 out of 5
On arrival the reception staff explained they had to remove $500.00 from my debit visa account because I didn't have a credit card, this was not explained to me by phone when I made the reservation. Check in took a very long time and the staff weren't overly friendly at all.

Posted by on 16 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by General Manager

Dear valued guest, Thank you for staying with us and your feedback. We take guest feedback very seriously and noted the concerns and we have looked into the matter. Please be advised a valid credit card authorization or a fully refundable security bond is a standard norm in the hotel industry worldwide to cover the extras or incidentals if any. Our guests and their comfort is very important for us, our multi-lingual and friendly team goes an extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back at the hotel and changing your experience. Warm regards, General Manager

3 out of 5

Posted by on 6 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by General Manager

Dear valued guest, Thank you for staying with us and sharing your experience. We are glad the central location of the hotel and comfortable rooms with stunning views of the harbour and domain, delighted you. We look forward to welcoming you back again and changing your experience even better. Warm regards, General Manager

3 out of 5
The room was great as was the view from our room. It was only a short walk to Spark Arena so great accommadation if attending a concert. I was a little bit disappointed in some of the staff...a couple of them were not that friendly or welcoming but there was one lady who served us when we departed who was really nice. Would definitely stay again due to its locality and room.

Posted by on 5 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by General Manager

Dear valued guest. Thank you for staying with us, we appreciated your feedback. We are glad the location of our hotel and rooms with stunning views of the harbour and domain delighted you. We take guest feedback very seriously and noted the concerns, please be assured appropriate actions have been taken to avoid the reoccurrence. We can also assure you that it is not the norms at The Quadrant Hotel. Our guests and their comfort is very important for us, our multi-lingual and friendly team goes an extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back again and changing your experience. Warm regards, General Manager

3 out of 5
Good location , handy to University and Queen Street.

Posted by on 3 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Farhan

Thanks for staying with us. We appreciate your feedback!

3 out of 5
The hotel claims to be environmentally sustainable, so I was surprised to see plastic bin liners in the rooms, plastic straws in the bar and our room service beverages delivered in non-recyclable plastic packaging. May I suggest glasses for o.j and porcelain coffee cups (i didn't really want a takeaway style breakfast in bed.) Bin liners made of corn which are now widely available, and a complete ban on straws. Was also given stone cold pancakes and when I enquired if they had be defrosted and not cooked fresh staff could not provide an answer. Wouldn't choose to stay here again.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by General Manager

Greetings valued guest. We appreciated your feedback. Apologies for the inconvenience caused if any. We take the guest feedback seriously and we can assure you that the standard you noticed are not the norms at The Quadrant Hotel. Your feedback has been taken on board. Please be assured appropriate actions are been taken to avoid the reoccurrence. Our guests and their comfort is very important for us, our multi-lingual and friendly team goes an extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back again and changing your experience. Warm regards, General Manager

4 out of 5
Great central location. Certainly quiet for sleeping up on the 13th floor, clean and fresh, extremly cmofortable bed

Posted by on 17 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by General Manager

Dear valued guest. Thank you for staying with us, we appreciated your wonderful feedback. We are glad that the location of our hotel, facilities and comfortable rooms with stunning views of the harbour and domain delighted you. We look forward to welcoming you back at the hotel. Warm regards, General Manager

About the The Quadrant Hotel & Suites

Location 10 Waterloo Quadrant, Auckland, 1001

Property Features

As a guest of The Quadrant Hotel & Suites, you'll find multilingual staff, concierge services, and complimentary newspapers in the lobby. Public spaces have free WiFi. The luxury The Quadrant Hotel & Suites also features laundry facilities, dry cleaning/laundry services, and 24-hour room service. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 240 guestrooms or units
  • 23 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.8 km / 17.3 mi)
  • Train station: Auckland Britomart Station (1.2 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Quadrant Hotel & Suites offers 240 accommodations with DVD players and safes. Rooms open to balconies. Accommodations at this 4.5-star hotel have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Plasma televisions come with premium cable channels. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room kitchen
  • Private balcony
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk

Food & Drink

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 7:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.
  • Cribs (infant beds) are available for NZD 30.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: NZD 35 per night (in/out privileges)
  • Crib (infant bed) fee: NZD 30.0 per stay
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Quadrant
  • Quadrant Auckland
  • Quadrant Hotel
  • Quadrant Hotel Auckland
  • The Quadrant Hotel And Suites Auckland New Zealand
  • The Quadrant Hotel Suites
  • The Quadrant Hotel Suites
  • The Quadrant & Suites Auckland
  • The Quadrant Hotel & Suites Hotel
  • The Quadrant Hotel & Suites Auckland
  • The Quadrant Hotel & Suites Hotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.