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3.6 out of 5

"Great Rooms, good balcony view " More

By a verified traveller on Sat 25 Dec 2021

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Hotel Description

The Quadrant Hotel & Suites places you in the center of Auckland, within just a 15-minute stroll of popular places like Sky Tower and Spark Arena. Highlights at this hotel include a full-service spa, a restaurant, and in-room kitchens.

You can enjoy Smart TVs with cable channels, and all 240 soundproofed rooms feature washers/dryers, free WiFi, and balconies. Room service is available and kitchens come with refrigerators, microwaves, and stovetops, so in-room dining is easy. Additionally, coffee/tea makers and TVs with first-run movies are available. Change of towels is available on request.

A day of pampering at Quad Spa can include access to the sauna and spa tub. The restaurant, Quad Kitchen, is open for breakfast and dinner. Quad Bar is the hotel's own bar, serving drinks along with dinner and light fare. Business amenities include conference space and a meeting room. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning continental breakfast is served between 6:30 AM and 9:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 4-star Auckland Central Business District hotel, attractions include Viaduct Harbour and Auckland Domain.

Deluxe Queen Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$98* Per night/room 2 Feb. - 3 Feb.

Premier One-Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic One-Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier Two-Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Two-Bedroom Apartment

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Penthouse Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Quadrant Hotel & Suites ratings based on 251 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Quadrant Hotel & Suites

Everyone (175) Couples (27) Business (3) Family (23)
5 out of 5
Great Rooms, good balcony view

Posted by on 25 Dec. 2021

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Comment from Hotel Management

26 Dec. 2021 by DM

Dear Harshil, Many thanks for your feedback.

3 out of 5
No hotel guide. Unusual not to have one in a room No movie selection Exactly 2 bath towels, 1 toilet roll, 2 cups, 2 plates, 2 glasses, 1 dish liquid wash, no dish cloth and more. Requested more bath towels. Less inconvenient to just have a little more of everything so your not having to rinse and wash after ach use. Not enough detergent anyway! Bathroom is far too narrow and certainly not designed for larger or taller people Bed OK but pillows too flat and no extra blanket Best thing, excellent water pressure in shower

Posted by on 13 Nov. 2021

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Comment from Hotel Management

14 Nov. 2021 by Quadrant Team

Dear Leeann, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

5 out of 5
Peaceful and the staff were excellent

Posted by on 13 Aug. 2021

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Comment from Hotel Management

14 Aug. 2021 by General Manager

Many thanks for your encouraging feedback dear Patron

3 out of 5
The location is excellent, but, the property is looking tired and a bit battered. One of the three lifts was out of action. The upholstery on the furniture was grubby and hard surfaces chipped and peeling. The shower head was clogged with calcium buildup and the shower floor was spongy. The view from my room was spectacular but the ‘balcony’ outside held a rusting air con unit. Okay for one night but not great. Probably wouldn’t stay again or recommend.

Posted by on 23 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by DM

Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again

4 out of 5
Pleasant hotel in a great position for Spark arena and CBD

Posted by on 8 Jul. 2021

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Comment from Hotel Management

8 Jul. 2021 by DM

Dear Guest, Many thanks for your feedback.

5 out of 5
This is a great option if you need to be central. Friendly staff,

Posted by on 3 Jul. 2021

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Comment from Hotel Management

4 Jul. 2021 by reservation

Thank you for your comment

5 out of 5
It is so close to the Spark Arena. Rooms well set out.

Posted by on 1 Jul. 2021

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Comment from Hotel Management

1 Jul. 2021 by General Manager

Dear Guest Many thanks for your compliments. Our location is so close to important landmarks of CBD, yet so away from city noise. Glad that you liked the layout and the inclusions

5 out of 5
Staff are amazing Rooms so well equiped

Posted by on 20 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by KAT

Dear Guest, Many thanks for your feedback.

4 out of 5
Very helpful and friendly staff. The location was perfect for our needs. Comfy room and beds. Would have given excellent for cleanliness but bottom of shower had thick black hair in it. Also, shower door missing, shower curtain strung up with bit of string! Having said that the price was fantastic, great value

Posted by on 7 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Quadrant Team

Dear Guest, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

4 out of 5

Posted by on 1 Jun. 2021

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Comment from Hotel Management

1 Jun. 2021 by General Manager

Many thanks for your feedback

About the The Quadrant Hotel & Suites

Location 10 Waterloo Quadrant, Auckland, 1001

Property Features

The Quadrant Hotel & Suites offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 861 square feet (80 square meters) and includes conference space. Spa services, multilingual staff, and concierge services are also featured at the eco-friendly The Quadrant Hotel & Suites. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of The Quadrant Hotel & Suites was completed in April 2021. This 4-star Auckland hotel is smoke free.

  • 240 guestrooms or units
  • 23 levels
  • 861 sq ft of conference space
  • 80 sq m of conference space
  • Built in 2006
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Quadrant Hotel & Suites offers 240 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wireless Internet access. 42-inch Smart televisions come with premium cable channels, first-run movies, and Netflix. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Renovation of all guestrooms was completed in April 2021.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • First-run movies
  • Netflix
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:30 AM.

Quad Kitchen - This restaurant serves breakfast and dinner. A children's menu is available.

Quad Bar - This bar serves dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 12

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Cribs (infant beds) are available for NZD 25.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Discover and JCB International. Cash is not accepted. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Long-term renters welcome
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 18
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 28 for adults and NZD 18 for children (approximately)
  • Airport shuttle fee: NZD 36 per person (one-way)
  • Airport shuttle fee per child: NZD 36 (one-way)
  • Covered valet parking fee: NZD 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: NZD 25.0 per night
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Quadrant
  • Quadrant Auckland
  • Quadrant Hotel
  • Quadrant Hotel Auckland
  • The Quadrant Hotel And Suites Auckland New Zealand
  • The Quadrant Hotel Suites
  • The Quadrant Hotel Suites
  • The Quadrant & Suites Auckland
  • The Quadrant Hotel & Suites Hotel
  • The Quadrant Hotel & Suites Auckland
  • The Quadrant Hotel & Suites Hotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The Quadrant Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.