Swiss-Belsuites Pounamu Queenstown

5-star property

110 Frankton Road, Queenstown, 0508 053 286

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4.3 out of 5

Excellent!

"The one bedroom apartment was great with lots of space and modern amenities. The gas fireplace was great to warm up with at night. Walking distance to ... " More

By a verified traveller on Thu 30 Aug 2018

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Swiss-Belsuites Pounamu Queenstown. Within a 20-minute stroll, you'll find Queenstown Gardens and SKYCITY Wharf Casino. Highlights at this family-friendly property include in-room washers/dryers, free WiFi, and free high-speed Internet.

You can enjoy an LCD TV with satellite channels, and each apartment features an iPod dock, a DVD player, and in-room childcare. A fridge and a microwave make in-room dining convenient. Nice touches to enhance your stay include premium bedding, bathrobes, and slippers. Free international calls, free local calls, and in-room massages are also available.

Enjoy access to bike rentals and a playground. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Continental breakfast is available. There's also free self parking, along with the convenience of a ski shuttle.

With a stay at this 5-star Queenstown property, you'll be 1.7 km (1.1 mi) from Kiwi and Birdlife Park.

Alpine Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

NZ$245 per night

Lake View Two Bedroom Suites

Bed Count 2 King Beds Maximum Occupancy 4 Max

Alpine Two Bedroom Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Lake View Swiss-SuperSuite One Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View Swiss-SuperSuite Two Bedroom

Bed Count 2 King Beds Maximum Occupancy 4 Max

Swiss-Belsuites Pounamu Queenstown ratings based on 84 Verified Reviews

Review Summary

4.3 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Swiss-Belsuites Pounamu Queenstown

4 out of 5

I loved the set up, nice view, from little office space to kitchen, all very nice. The only two things that was disappointing was that you could hear the neighbors while they were doing things in the kitchen and the shower head was pretty average. To me a shower is one of the most important things and I thought it was to small.

Posted by a verified traveller on 21 Feb. 2019

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Comment from Hotel Management

1 Mar. 2019 by Fauzan Mulla

Dear Guest thank you for your time and your comments which are highly appreciated as they help us to improve our services and facilities.We look forward to welcoming you again. Regards, Fauzan Mulla General Manager

5 out of 5

The room was exactly what we needed, it was serviced every day and it was lovely to come back to a freshly made bed and water bottles each day, it was an easy walk into the main part of Queenstown and if ever we needed to speak to the reception staff, they were always available, polite and helpful

Posted by a verified traveller on 1 Feb. 2019

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Comment from Hotel Management

8 Feb. 2019 by Fauzan

Dear Guest, Thank you for your comments and I am glad that you enjoyed your overall stay with us. Your comments are much appreciated as it helps us to constantly improve our services and facilities. We look forward to welcoming you again. Regards, Fauzan Mulla General Manager

3 out of 5

Clean and very comfortable,however tiny room rather cell like ! Woken daily by the cleaner,who was keen to get on ,

Posted by a verified traveller on 13 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by Fauzan Mulla

Dear Guest, Thank you for your comments which are highly appreciated as they help us to improve our services and facilities. I am glad that you enjoyed your overall stay with us and we look forward to hosting you again. Regards, Fauzan Mulla General Manager

5 out of 5

Posted by a verified traveller on 12 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by Fauzan Mulla

Dear Guest, Thank you for your 5 out of 5 rating which is highly appreciated as they help us to improve our services and facilities. I am glad that you enjoyed your overall stay with us and we look forward to hosting you again. Regards, Fauzan Mulla General Manager

5 out of 5

Beautiful apartment with stunning views over the water & snow capped mountains. Very clean & comfortable Lots of stairs to get to the front door. Shower over a tiled bath would be difficult for anyone with hip or knee problems.

Posted by a verified traveller on 28 Nov. 2018

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Comment from Hotel Management

28 Nov. 2018 by Fauzan Mulla

Dear Guest thank you for your comments and I am glad that you enjoyed your stay with us. We look forward to welcoming you again in near future. Regards, Fauzan Mulla General Manager

2 out of 5

Property was marketed as an hotel, not an apartment thus we expected added services like porters, shuttle service. We called the hotel to inquire about shuttle service and we were told there was a shuttle service to town every few minutes. Not true. Steos to reception and room was steep and no one to help with suitcases.

Posted by Maria, from California on 26 Nov. 2018

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Comment from Hotel Management

29 Nov. 2018 by Fauzan Mulla

Dear Maria thank you for your comments as they help us to improve our services and facilities. We have our other property as well in Queenstown which runs shuttles every hour so you might have called Swiss-Belresort Coronet Peak. I look forward to hosting you again. Regards, Fauzan Mulla General Manager

3 out of 5

Initial greeting was poor. Our power went out just after 8am the main switch box was in tbe next room. We had shower in the dark etc no offer to use another bathroom at all. We came home that aftwrnoon & shortes again! Apparently the toaster does this. So why are they left in the room! It really spoilted our morning. Room is quite dark without lighting, unabke to make breakfast or do my hair.

Posted by a verified traveller on 2 Nov. 2018

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Comment from Hotel Management

6 Nov. 2018 by Fauzan Mulla

Thank you for taking the time to review us, your reviews are much appreciated as it helps us to continually improve our services and facilities. I look forward to welcoming you again in near future. Regards, Fauzan Mulla General Manager

3 out of 5

It was a very clean and tidy apartment. The staff were truly lovely and helpful. We thought the advertisement for this property was slightly misleading in some respects e.g. we thought we'd have a washer and dryer but as it turns out these were shared facilities.

Posted by a verified traveller on 29 Oct. 2018

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Comment from Hotel Management

29 Oct. 2018 by Fauzan Mulla

Dear Guest thank you for your time and your comments which helps us to continually improve our services and facilities. I am glad that you enjoyed your stay with us and I look forward to welcoming you again on your next visit to Queenstown.

1 out of 5

false advertising. broken spa, shoddy furniture, terrible staff

Posted by Rebekah, from Christchurch on 28 Oct. 2018

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Comment from Hotel Management

2 Nov. 2018 by Fauzan Mulla

Dear Rebekah, thank you for your time and comments as it helps us to constantly improve our services and facilities. My sincere apologies on not meeting your expectations on your recent stay with us. I would love to discuss this with you so we can rectify the issue to ensure this doesn't happen to any of our guests. Regards, Fauzan Mulla

5 out of 5

Posted by a verified traveller on 3 Oct. 2018

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Comment from Hotel Management

4 Oct. 2018 by Fauzan Mulla

Thank you for your ratings and I am glad that you enjoyed your stay with us. We look forward to welcoming you in near future. Fauzan Mulla General Manager

About the Swiss-Belsuites Pounamu Queenstown

Location 110 Frankton Road, Queenstown, 9300

Property Features

WiFi is free in public spaces. There's an onsite business centre. Tour or ticket assistance, a BBQ, and ski storage are also featured at the luxury Swiss-Belsuites Pounamu Queenstown. Self parking is free. This 5-star Queenstown apartment is smoke free.

38 guestrooms or units
2 levels
4 buildings
Built in 2005
Childcare (surcharge)
Ski lift tickets
Ski equipment storage
Ski equipment rentals
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front desk safe
Tour and ticket information
Garden
BBQ grill(s)
No smoking on site

Family Friendly Amenities

Family Property
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Washer/dryer
Refrigerator
Microwave
DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

Airport: Queenstown (ZQN-Queenstown Intl.) (6.4 km / 3.9 mi)
Property shuttles: Ski shuttle
Parking: Free self parking

Room Amenities

Swiss-Belsuites Pounamu Queenstown offers 38 forms of accommodation with iPod docking stations and washers/dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels and DVD players. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Queenstown apartment provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Washer and dryer
iPod dock
LCD television
Satellite channels
Premium channels
DVD player
Fridge
Microwave
Electric kettle
Luxury bedding
Shower
Housekeeping (daily)
International calls (free)
Local calls (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hairdryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (heating)
Ensuite bathroom

Food & Drink

Guests can enjoy continental breakfast for a fee.

Spa Services

Aromatherapy treatments

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for NZD 25.0 per stay.

Pets

No pets allowed, but service animals are welcome

Policies

Guests who wish to bring a pet must contact the property in advance to obtain approval.

Free WiFi is limited to four passwords per guestroom, per stay. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Additional policies and fees may apply when booking more than 3 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

No rollaway/extra beds available
Only service animals are allowed
Noise-free rooms not guaranteed
No lifts
Cash or credit card deposit required
Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

Deposit: NZD 300.00 per stay

The charges below are included in your overall room price:

Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: NZD 13 per person (approximately)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: NZD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Pounamu Apartments Queenstown Apartment
Pounamu Apartments Apartment
Pounamu Apartments Queenstown
Pounamu Apartments
Pounamu Apartments Hotel Queenstown
Swiss-Belsuites Pounamu Queenstown Apartment
Swiss-Belsuites Pounamu Apartment
Swiss-Belsuites Pounamu
Pounamu Apartments Hotel Queenstown

You should know

Reservations are needed for massage services. For reservations, contact the apartment before arrival using the contact information on the booking confirmation.
The total price shown includes a resort fee.
Free in-room WiFi has a 4-device limit.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Apartment property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Swiss-Belsuites Pounamu Queenstown