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Sheraton Fallsview Hotel

4.0 star property
Family-friendly hotel with 2 restaurants and full-service spa

Photo gallery for Sheraton Fallsview Hotel

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Premium bedding, in-room safe, desk, blackout curtains
Point of interest
Point of interest
Point of interest

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
The current price is NZ$291
includes taxes & fees
4 May - 5 May

Explore the area

Map
5875 Falls Ave, Niagara Falls, ON, L2G3K7
  • Fallsview Indoor Waterpark
    ‪5 min walk‬
  • Casino Niagara
    ‪7 min walk‬
  • Fallsview Casino
    ‪17 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪36 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Balcony (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Balcony (View)

Highlights

Balcony
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 32 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Balcony (View)

Highlights

Balcony
Fireplace
Private indoor hot tub
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
  • 36 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (No View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking (No View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 27 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking (View)

Room, 2 Queen Beds, Non Smoking (View)

Room, 2 Queen Beds, Non Smoking (View)

Highlights

Fireplace
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Premium bedding
  • 27 sq m
  • Water view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Bathtub (View)

View from room

Room, 2 Queen Beds, Non Smoking, Bathtub (View)

Highlights

Balcony
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 30 sq m
  • Water view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (View)

View from room

Room, 2 Queen Beds, Non Smoking, Balcony (View)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Premium bedding
  • 39 sq m
  • Water view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking, Balcony (View)

Highlights

Balcony
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 35 sq m
  • Water view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Room, 2 Queen Beds, Non Smoking, City View

Room, 2 Queen Beds, Non Smoking, City View

Highlights

Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (View)

Highlights

Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking (View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 30 sq m
  • Park view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (View)

Highlights

Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking (View)

Room, 1 Queen Bed with Sofa bed, Non Smoking (View)

Room, 1 Queen Bed with Sofa bed, Non Smoking (View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Niagara Falls

A family-friendly stay in the heart of Niagara Falls awaits you at Sheraton Fallsview Hotel. You'll be within steps of Oakes Garden Theatre and within a short 5-minute stroll of Queen Victoria Park. Highlights at this hotel include 2 restaurants, a full-service spa and a casino. .A day of pampering can include hot stone massages, aromatherapy and Ayurvedic treatments along with access to the hot tub. The fine-dining restaurant, Massimo’s Italian, serves Italian cuisine and is open for dinner. Niagara Vines Lobby Wineb is the hotel's own wine bar, serving drinks along with dinner. Enjoy the water park, indoor swimming pool, outdoor swimming pool and 24-hour gym. Business travelers can take advantage of 18 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 7 AM and 11 AM. There's also valet parking, along with the convenience of a free casino shuttle. .Sights within a 10-minute walk of this 4-property class Clifton Hill hotel include Fallsview Indoor Waterpark and Casino Niagara.

What's nearby

  • Clifton Hill - 1 min walk - 0.1 km
  • Fallsview Indoor Waterpark - 5 min walk - 0.5 km
  • Casino Niagara - 7 min walk - 0.6 km
  • Fallsview Casino - 17 min walk - 1.5 km
  • Horseshoe Falls - 4 min drive - 2.4 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Falls Avenue Resort - ‬2 min walk
  • ‪Sweet Jesus - ‬1 min walk
  • ‪SkyWheel - ‬8 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Boston Pizza - ‬2 min walk

About this property

Sheraton Fallsview Hotel

Family-friendly hotel with 2 restaurants and full-service spa
Sheraton Fallsview Hotel offers its guests a full-service spa, a water park (surcharge), and a waterslide. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 18 meeting rooms. A casino, an outdoor pool, and an indoor pool are also featured at the family-friendly Sheraton Fallsview Hotel. For a fee, parking is available.

This 4-star Niagara Falls hotel is smoke free.

  • 669 guestrooms or units
  • 22 levels
  • 2 dining venues
  • Casino
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Sheraton Fallsview Hotel offers 669 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French

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  • Breakfast included
  • Restaurant
4.0 out of 5, Very good, 11,882 reviews
The price is NZ$269
includes taxes & fees
4 May - 5 May
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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 15.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free casino shuttle
  • Parking on site (CAD 45 per night; includes in/out privileges)
  • Valet parking on site (CAD 65 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: CAD 42.95 for adults and CAD 21.48 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Breakfast Buffet on 13
  • Fallsview Buffet
  • Massimo’s Italian
  • Niagara Vines Lobby Wineb
  • Starbucks

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 40 gaming tables
  • Arcade/game room
  • Bicycle rentals
  • Casino (95,000 square foot of space)
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Shopping
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (173 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 42.95 for adults and from CAD 21.48 for children
  • Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
  • Self-parking fee: CAD 45 per night (in/out privileges)
  • Valet parking fee: CAD 65 per night (in/out privileges)
  • Rollaway bed fee: CAD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Falls Sheraton
Sheraton Falls
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Hotel
Sheraton Falls Niagara Falls
Sheraton On The Falls Hotel Niagara
Sheraton On The Falls
Sheraton On The Falls Hotel
Sheraton Fallsview Hotel Hotel
Sheraton Fallsview Hotel Niagara Falls
Sheraton Fallsview Hotel Hotel Niagara Falls

Frequently asked questions

What is the cancellation policy at Sheraton Fallsview Hotel?

Sheraton Fallsview Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Fallsview Hotel?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at Sheraton Fallsview Hotel on 4 May 2025 start from NZ$290.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Fallsview Hotel?

Yep, Sheraton Fallsview Hotel has a self car park with in/out privileges for CAD 45 per night.

Is there a spa on site at Sheraton Fallsview Hotel?

Yep, there is an onsite spa at Sheraton Fallsview Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Sheraton Fallsview Hotel have a pool?

Yep, and guests love it! Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

Does Sheraton Fallsview Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sheraton Fallsview Hotel?

Sheraton Fallsview Hotel features a full-service spa, an outdoor pool and an indoor pool.

What makes Sheraton Fallsview Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sheraton Fallsview Hotel.

Is Sheraton Fallsview Hotel family-friendly?

You bet! With amenities such as a children's pool, an arcade and a water park, it's no surprise that Sheraton Fallsview Hotel is a hit with families.

Does Sheraton Fallsview Hotel serve breakfast?

Yeah, our travelers adore the buffet breakfast here! Served daily from 7 AM to 11 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Sheraton Fallsview Hotel?

No, Sheraton Fallsview Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Fallsview Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Fallsview Hotel?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Sheraton Fallsview Hotel?

No, pets are not allowed.

Sheraton Fallsview Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 3417 out of 6374 reviews
Rating 8 - Good. 1414 out of 6374 reviews
Rating 6 - Okay. 670 out of 6374 reviews
Rating 4 - Poor. 386 out of 6374 reviews
Rating 2 - Terrible. 487 out of 6374 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the frozen Falls and the convenient inside walk to the casino and restaurants. The Spa was luxurious and the staff was extremely helpful, Audie the bellhop especially. I can’t wait to go back!
Stayed 2 nights in Jan 2025

6/10 Okay

Joyce

Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

HANA SIGAL

Travelled with family
Amazing!! Clean and the staff is very welcoming and helpful ! Thank you!
Stayed 2 nights in Jan 2025

10/10 Excellent

Abid ullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jairo

Stayed 1 night in Jan 2025

10/10 Excellent

FATIMA ANGELICA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great view of both falls. Everything is nearby. It’s hard to top the location and the view.
Stayed 1 night in Jan 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Yelaine, Belle Glade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here. The view was beautiful and the location super convenient
Stayed 3 nights in Jan 2025

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Susan Brooks

Travelled with group
Close to attractions
Stayed 3 nights in Jan 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay at if you get the right rooms!
Stayed 2 nights in Jan 2025

4/10 Poor

Jennie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
At first glance our stay would have been lovely. Gorgeous room, can’t beat the location… and the. We realized that our room was set to the heat of Hell level 7, and even if we turned the thermostat to “off” hot air would blow. Fine, we opened the door. However, we had paid for the falls view high up floor, so that ended up being loud. Come bed time, we noticed not only was there a consistent flow of hot onto the beds, but the fan had a loud rattle that came on in 4 minute bursts. I did text the chat as requested by the hotel via note card, nothing came of that. None of us slept well, being used to dark, quiet sleep environments and now having falls booming on one side of us and the constant rattle on the other… not to mention the curtains having to stay open to maintain the slight cool air coming in. I did ask upon checkout for compensation of some sort, as this is a SHERATON and should have a level of standards. Also I should point out that I was charged more on my stay than agreed to via Expedia which I also had to have corrected. I personally do not think that this room should be in rotation. We aren’t overly picky but found the heat unbearable. I had the parking charge removed but that does NOT make up for the lack of sleep and discomfort of sweating all night.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Travelled with family
Room was clean and spacious. Close walk to everything on Clifton hill. Close to falls view indoor water park and pool at hotel everything was clearly marked for where u needed to go. Check in and out was quick. We did valet parking which was a bit steep for two days but wanted car close for in and out and had a toddler so didn’t wanna walk to parking off site. Otherwise stay was good lots of hot water and and everything u needed
Stayed 2 nights in Jan 2025

2/10 Terrible

Gaurav

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Md Towhidul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at prime location
Stayed 2 nights in Jan 2025

8/10 Good

Darlisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
we are a terrible experience overall. I called in room dining and the phone rang from 9:37pm until I gave up at 10:05pm. Not a single staff member picked up the phone. In room dining was stated to be available until 10pm. The lack of adequate training and the lack of proper staffing significantly negatively impacted the brand image that your establishment represents. No one is ever at the front desk when you go down go the lobby, the entire hotel is understaffed.
Stayed 2 nights in Jan 2025

8/10 Good

Alan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Neishalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very clean hotel, room service is Excellent. Vale staffs are professional and friendly. Bed was very comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Natalie

Stayed 1 night in Jan 2025

6/10 Okay

Julia

Stayed 2 nights in Jan 2025