4/10 Poor
KATHLEEN
Travelled with family
10 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here last year for 9 days and it was a great location. Staff was friendly and property was clean. We chose to stay here again this year for two weeks this time. Our room was not cleaned one time in the two weeks. We asked them to come back later in the evening or the next morning and of course she couldn't speak English and they never returned. We had a a note on our door saying DND was on our door so they couldn't clean. It was NOT on our door. The pool was ridiculous. Like bath water. Or warmer. A bottle of water was $6.00, we had an emergency and needed water because the water in the rooms is disgusting. Had a brand new shirt ruined because there is chlorine / bleach in the water. Charged $15 a day for parking and could never get anywhere close to our room. Staff took up spots where customers could park by their rooms. No elevators on property. Had blood on our comforter and when I called I was told to walk to the front desk to get another. I told them I wanted the room cleaned and everything changed but they never came. We had to pick up the comforter / sheet set. Our initial price on Expedia was $1798 for two weeks and we were charged when we checked out today $2100. We had a homeless man approach us for money while we were returning from Disney. Followed us to our room. Had a homeless woman in the pool with us in her street clothes. When she got in you could see the dirt come off of her clothing. So we left. Do not recommend this property FOR MANY REASONS!!
KATHLEEN
Stayed 15 nights in Jul 2025
