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Holiday Inn Express & Suites Ottawa East - Orleans by IHG

2.5 star property
Hotel in Ottawa with free breakfast and 24-hour fitness centre

Photo gallery for Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Free daily buffet breakfast
1 bedroom, desk, laptop workspace, iron/ironing board
Exterior
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Pool
  • Laundry
The current price is NZ$289
includes taxes & fees
6 July - 7 July

Explore the area

Map
500 Brisebois Crescent, Ottawa, Ontario, Ottawa, ON, K1E0A6
  • Place D'Orleans Shopping Center
    ‪3 min walk‬
  • Petrie Island Park
  • University of Ottawa
    ‪13 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Sofa bed - double
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Additional Living Area)

1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds (Additional Living Area)

9.2 out of 10
Wonderful
(47 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Sofa bed - double
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Specialty)

1 bedroom, desk, laptop workspace, iron/ironing board

Room (Specialty)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Shower/bath combination
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(39 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Shower/bath combination
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Shower/bath combination
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Shower/bath combination
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Ottawa

At Holiday Inn Express & Suites Ottawa East - Orleans by IHG you'll be within a 10-minute walk of Place D'Orleans Shopping Center and 2 km (1.2 mi) from Princess Louise Falls. Highlights at this hotel include a complimentary breakfast, an indoor swimming pool and free self-parking. .Enjoy the 24-hour gym and pool loungers. 1367 square feet (127 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. .Attractions within a 15-minute drive of this Orleans hotel include University of Ottawa and Rogers Centre Ottawa.

What's nearby

  • Place D'Orleans Shopping Center - 3 min walk - 0.3 km
  • Millennium Sports Park - 8 min drive - 6.3 km
  • University of Ottawa - 13 min drive - 17.6 km
  • Byward Market Square - 16 min drive - 19.8 km
  • Parliament Hill - 16 min drive - 19.8 km

Getting around

  • Blair Station - 9 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 16 min drive
  • Ottawa International Airport (YOW) - 30 min drive

Restaurants

  • ‪McDonald's - ‬20 min walk
  • ‪A&W Restaurant - ‬9 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Taproom260 - ‬4 min walk
  • ‪Tim Hortons - ‬13 min walk

About this property

Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Hotel in Ottawa with free breakfast and 24-hour fitness centre
Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1367 square feet (127 square metres) and includes conference space. The business-friendly Holiday Inn Express & Suites Ottawa East - Orleans by IHG also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
  • 103 guestrooms or units
  • 5 levels
  • 1367 sq ft of conference space
  • 127 sq. m of conference space
  • Built in 2014
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Newspapers in lobby (free)
Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers 103 accommodations with coffee/tea makers and an iron/ironing board. A pillow menu is available. Televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hairdryers and change of towels can be requested. Housekeeping is provided on a weekly basis.

Languages

Arabic, English, French, Hungarian, Spanish

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Room, 2 Queen Beds, Non Smoking

Quality Inn Orleans

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
3.7 out of 5, Good, 1,002 reviews
The price is NZ$243
includes taxes & fees
13 July - 14 July
Quality Inn Orleans

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 1,367 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Built in 2014

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Ottawa East Orleans Hotel
Holiday Inn Express Orleans Hotel
Holiday Inn Express Ottawa East Orleans
Holiday Inn Express Orleans
Holiday Inn Express Suites Ottawa East Orleans
Holiday Inn Express Suites Ottawa East Orleans by IHG
Holiday Inn Express Suites Ottawa East Orleans an IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Ottawa

Frequently asked questions

What is the cancellation policy at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Ottawa East - Orleans by IHG on 6 Jul 2025 start from NZ$288.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

Yep, Holiday Inn Express & Suites Ottawa East - Orleans by IHG has a free self car park.

Does Holiday Inn Express & Suites Ottawa East - Orleans by IHG have a pool?

Holiday Inn Express & Suites Ottawa East - Orleans by IHG has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 11:00 PM.

Is Holiday Inn Express & Suites Ottawa East - Orleans by IHG family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express & Suites Ottawa East - Orleans by IHG is a hit with families.

Does Holiday Inn Express & Suites Ottawa East - Orleans by IHG serve breakfast?

Yeah, travelers can't get enough of the free buffet brekkie here! Served on weekdays from 6:30 AM to 9:30 AM and on weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

No, Holiday Inn Express & Suites Ottawa East - Orleans by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

Check-in begins at 3 PM. Check-out time is 11 AM.

Holiday Inn Express & Suites Ottawa East - Orleans by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1008 reviews
Rating 8 - Good. 307 out of 1008 reviews
Rating 6 - Okay. 59 out of 1008 reviews
Rating 4 - Poor. 23 out of 1008 reviews
Rating 2 - Terrible. 30 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No surprises

Good stay, even though renovations going on
Stayed 1 night in Mar 2025

2/10 Terrible

Neha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We tolerated their "under renovation" status and the fact that the elevator didnt work -- I went up and down four stories of stairs, twice. The place was a total disaster, and unsafe. There were dogs in the rooms near us, barking all the time. There were hockey tournaments happening, and teams of young players making noise. But the worst thing that happened was being charged for damage we did not cause at all, in any fashion. We will be following up with management. I am exhausted from what was supposed to be a restful trip.
Stayed 1 night in Mar 2025

6/10 Okay

Dawn

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Renovations meant dusty conditions, awkward hallways, pool was closed, gym was closed
Stayed 5 nights in Mar 2025

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean & renovated rooms. Nice to have free self serve parking. Reception at the hotel was very nice & loved their breakfast!
Stayed 1 night in Mar 2025

10/10 Excellent

marc

Stayed 3 nights in Mar 2025

10/10 Excellent

Daniel

Stayed 1 night in Mar 2025

10/10 Excellent

Amedee

Stayed 1 night in Feb 2025

8/10 Good

Paolo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Parking is under construction and this was not posted on the website. No pool and gym available. Knowing this information I would have not booked this hotel. Breakfast had a good selection of food.
Stayed 1 night in Mar 2025

2/10 Terrible

Morgan

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We were unaware that the property was undergoing construction. There was dry wall dust all over the place. No pool available which is why we booked it for our children.
Stayed 2 nights in Mar 2025

2/10 Terrible

Sahar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Amanda

Business traveller
Disliked: Staff & service, property conditions & facilities
Never again
Stayed 1 night in Feb 2025

6/10 Okay

Michèle

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Wasn’t that impressed

I recently stayed at this hotel and was very disappointed with my experience. The property was under construction, but there was absolutely no clear signage to indicate where to enter the building or where the check-in desk was located. It was extremely frustrating trying to navigate the situation without any direction. Additionally, I was charged an extra $1.00 at check-in under the pretense of verifying that I was the cardholder. While the amount is small, it’s the principle that matters. I’ve never encountered this practice at other hotels, and it left me wondering how often this happens to guests. Overall, the lack of communication, poor organization, and unnecessary fee left me with a negative impression. I hope the hotel addresses these issues to improve the experience for future guests. The only good thing was the breakfast service. Great kitchen staff. !
Stayed 1 night in Jan 2025

6/10 Okay

Brian

Business traveller, Travelled with partner
Liked: Staff & service
Canada in Winter. Hockey kids running around. Construction above us on 5th floor, they are renovating - which in the long run is great.
Stayed 4 nights in Jan 2025

8/10 Good

Jerry

Stayed 2 nights in Jan 2025

8/10 Good

Yvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

HYUNG PIL

Stayed 1 night in Dec 2024

10/10 Excellent

Marija

Travelled with partner
Liked: Staff & service, amenities
The location was fine. There wasn't anything negative but nothing really positive stood out.
Stayed 1 night in Dec 2024

10/10 Excellent

Michaela

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional. Hotel was extremely busy but the staff took the time to ensure everyone’s needs were met. Highly recommend this hotel.
Stayed 1 night in Dec 2024

8/10 Good

Mirza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome!
Stayed 1 night in Dec 2024

10/10 Excellent

Leonardo Jr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Dec 2024

2/10 Terrible

Kelsea

Stayed 3 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and comfy beds
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Stayed 1 night in Dec 2024

10/10 Excellent

Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Big confortable and clean room. Good breakfast.
Stayed 2 nights in Dec 2024