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Metcalfe Hotel Ottawa by Gray Collection

4.0 star property

Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

Lobby lounge
Lobby
Front of property
Lobby lounge
Hallway

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$386
includes taxes & fees
31 May - 1 June

Explore the area

View map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • Place, National Arts Centre
    ‪3 min walk‬
  • Place, Rideau Centre
    ‪7 min walk‬
  • Place, Parliament Hill
    ‪8 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(32 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(49 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Room (Queen)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Single Murphy Bed

View all photos for Executive Room, 1 Queen Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 Queen Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(35 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

About the area

Ottawa

Metcalfe Hotel Ottawa by Gray Collection places you in the centre of Ottawa, within a short 5-minute stroll of Confederation Park and National Arts Centre. Highlights at this hotel include a restaurant and in-room free WiFi. .This pet-friendly hotel offers free WiFi in public areas, a fitness centre and concierge services. Plus you'll find a 24-hour front desk, a library and dry cleaning/laundry services. Full breakfast is available on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 4-property class Downtown Ottawa hotel include Capital Information Kiosk and Sparks Street Mall.

What's nearby

  • Elgin Street - 1 min walk - 0.1 km
  • National Arts Centre - 3 min walk - 0.3 km
  • Ottawa City Hall - 3 min walk - 0.3 km
  • Rideau Centre - 7 min walk - 0.6 km
  • Parliament Hill - 8 min walk - 0.7 km

Getting around

  • Ottawa Station - 6 min drive
  • Parliament Station - 6 min walk
  • Ottawa International Airport (YOW) - 15 min drive

Restaurants

  • ‪Meet Noodle 又見壹面 - ‬2 min walk
  • ‪The Scone Witch - ‬2 min walk
  • ‪Gabriel's Pizza - ‬3 min walk
  • ‪Grill Forty One - G41 - ‬3 min walk
  • ‪Browns Socialhouse Centretown - ‬3 min walk

About this property

Metcalfe Hotel Ottawa by Gray Collection

There's a restaurant on site. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness centre, a library, and multilingual staff are also featured at Metcalfe Hotel Ottawa by Gray Collection. Parking is available for a fee. A complete renovation of Metcalfe Hotel Ottawa by Gray Collection was completed in July 2022.

This 4-star Ottawa hotel is smoke free.

  • 108 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Metcalfe Hotel Ottawa by Gray Collection offers 108 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Exterior
Lord Elgin Hotel
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  • Pool
  • Spa pool
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 3,064 reviews
The price is NZ$408
includes taxes & fees
18 May - 19 May
Lord Elgin Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CAD 47 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Frequently asked questions

What is the cancellation policy at Metcalfe Hotel Ottawa by Gray Collection?

Metcalfe Hotel Ottawa by Gray Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Metcalfe Hotel Ottawa by Gray Collection?

As of 14 May 2026, prices found for a 1-night stay for 2 adults at Metcalfe Hotel Ottawa by Gray Collection on 31 May 2026 start from NZ$386, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Metcalfe Hotel Ottawa by Gray Collection?

Yep, Metcalfe Hotel Ottawa by Gray Collection has valet parking for CAD 47 per night.

What makes Metcalfe Hotel Ottawa by Gray Collection a romantic place to stay?

A champagne service, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Metcalfe Hotel Ottawa by Gray Collection.

Does Metcalfe Hotel Ottawa by Gray Collection serve breakfast?

You bet, full brekkie is on offer weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 1:00 PM.

Is there a free airport shuttle available at Metcalfe Hotel Ottawa by Gray Collection?

No, Metcalfe Hotel Ottawa by Gray Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Metcalfe Hotel Ottawa by Gray Collection?

Yep, you can grab a meal at Metcalfe Hotel Ottawa by Gray Collection's onsite restaurant.

What time are check-in & check-out at Metcalfe Hotel Ottawa by Gray Collection?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Metcalfe Hotel Ottawa by Gray Collection?

Furry friends are welcome at Metcalfe Hotel Ottawa by Gray Collection, with food and water bowls on offer.

Metcalfe Hotel Ottawa by Gray Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1226 out of 1591 reviews
Rating 8 - Good. 257 out of 1591 reviews
Rating 6 - Okay. 58 out of 1591 reviews
Rating 4 - Poor. 32 out of 1591 reviews
Rating 2 - Terrible. 18 out of 1591 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Pardis

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very clean and tidy. Nice staff and nice neighbourhood (financial district).
Stayed 2 nights in Feb 2026

8/10 Good

Joël, Ottawa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The architecture and design are incredible, the rooms are very clean, and the amenities are perfect. The main downside: I wish the noise levels at night time were better managed better by the use of security or similar - drunken people at night time should have a lid put on them quickly, and likewise children running around wildly and making a ruckus isn't endearing... when the whole goal was for us to get away from this exact situation.
Stayed 1 night in Feb 2026

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2026

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities
The hotel is very modern looking, the staff is great and the rooms are very clean. Shout out to the restaurant as well !
Stayed 2 nights in Jan 2026

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Sep 2025

10/10 Excellent

Catherine

Stayed 1 night in Feb 2026

10/10 Excellent

Peter

Stayed 1 night in Feb 2026

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great room and bar/restaurant
Stayed 2 nights in Jan 2026

10/10 Excellent

Doug

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2026

10/10 Excellent

Heather

Stayed 2 nights in Jan 2026

8/10 Good

Catherine

Liked: Staff & service, amenities
Staff were lovely and accommodating; cleanliness of the room was not great (used fake eyelashes on the counter & an unflushed toilet when we first entered—everyone’s entitled to an off day I suppose, lol!). Cleaning staff very kind and responsive, but our room was right next to their supply closet so at all hours there was quite a bit of noise with the door opening and closing constantly (just bring earplugs and you’ll be fine). Ample towels, wonderfully comfy bed, will come again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michelle

Stayed 1 night in Jan 2026

10/10 Excellent

Hani

Stayed 2 nights in Jan 2026

10/10 Excellent

Erika

Stayed 2 nights in Jan 2026

10/10 Excellent

Mohammadreza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Clean rooms and nice comfortable beds. Great experience
Stayed 2 nights in Jan 2026

8/10 Good

Marc-André

Stayed 1 night in Jan 2026

8/10 Good

Nathan

Stayed 1 night in Jan 2026

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! The restaurant, the location and the staff are top notch.
Stayed 4 nights in Jan 2026

10/10 Excellent

Mayank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay!! Great location! Really friendly and welcoming staff!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jenna

Stayed 1 night in Jan 2026

8/10 Good

Nicole, Windsor

Travelled with partner
Liked: Cleanliness
Room was clean
Stayed 3 nights in Nov 2025

10/10 Excellent

Luanda

Stayed 2 nights in Jan 2026

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
I’ve never had this kind of amazing service before staff is the best they will help you with anything tbh this is better than any 5 star I’ve ever been in ,beds are like a firm though so maybe t extra comfy but still amazing
Stayed 1 night in Jan 2026

6/10 Okay

Mozhdeh

Disliked: Cleanliness
The staff are nice. The rooms are quite average. This is rather an old property. My experience was not very good because on my first night I noticed bed sheets were quite dirty, as if they were not changed since the last guest. I had to sleep in my outdoor clothes! Next morning I told the reception and asked that they change the sheets but they didn't, and I had to ask them again after I returned to hotel and finally it got changed!
Stayed 3 nights in Jan 2026