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4.4 out of 5

"I loved the space & all that came with. Having dishwasher ect.. beautiful living space " More

By a verified traveller on Tue 17 Mar 2020

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Hotel Description

Quest Palmerston North places you in the center of Palmerston North, connected to a shopping center and within a short 5-minute stroll of The Square and City Library. Highlights at this luxury aparthotel include in-room kitchenettes.

You can enjoy a flat-screen TV with satellite channels, and each apartment features WiFi, a DVD player, and a coffee/tea maker. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A fan, a hair dryer, and a phone are also available.

This business-friendly aparthotel offers a fitness center, express check-in, and express check-out. Additionally, you'll find WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 7 AM and 9 AM. There's also the convenience of self parking.

Sights within a short walk of this 4.5-star Palmerston North aparthotel include Te Manawa and within a 15-minute walk you'll find New Zealand Rugby Museum.

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$114* Per night/room 12 Jun. - 13 Jun.

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom with Bath

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Interconnecting

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Palmerston North ratings based on 281 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Palmerston North

Everyone (156) Couples (86) Business (4) Family (39)
5 out of 5
I loved the space & all that came with. Having dishwasher ect.. beautiful living space

Posted by on 17 Mar. 2020

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5 out of 5
The property was so smart and we had a lovely outlook over the square. The only negative was the bed it was very hard and uncomfortable.

Posted by on 1 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Manager

Hi Cheryl, Many thanks for your feedback. We are pleased that you enjoyed your stay. We are sorry you didn't have a comfortable sleep. Unfortunately bed firmness is a personal preference, however we do have a number of softer mattresses and will make note of this for future bookings. We hope to welcome you back in the near future. Kind regards,

3 out of 5
No Free Wi Fi No Coffee Machine Bed was uncomfortable

Posted by , from Brisbane on 13 Jan. 2020

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Comment from Hotel Management

3 Feb. 2020 by Manager

Hello, Thank you for your feedback. We have complimentary WIFI available in the rooms. Vouchers can be obtained from reception. Unfortunately we do not have coffee machines in the rooms, however we do have tea and coffee making facilities. Coffee plungers can also be supplied upon request. If you wish to book in the future, please contact us directly so we can ensure we are able to meet your needs. Kind regards.

3 out of 5
Our last 2 visits, we have felt the standard of cleaning had gone down. Bathroom has always been very clean BUT saw dust around TV area and last visit toe - nails on bedroom floor. Did not feel room had been vacuumed !!!!! have filled out feed back form in room and on line and not heard back yet. If this minor but HORRIBLE problem was sorted then I would still recommend staying here.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

3 Feb. 2020 by manager

Hello, Thank you for your feedback. We are sorry that the room wasn't up to standard. We wish you had contacted us upon check in so we could have rectified this. We have 24hour on call staff to assist with all our guests needs. The feedback we have received as been responded directly to and addressed this with our housekeeping staff. We hope that we are able to welcome you back in the future. Kind regards,

2 out of 5
Close to the centre of town. Poor parking. Hard beds Bad reception on tv Unwelcoming front deck staff

Posted by on 3 Jan. 2020

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4 out of 5

Posted by on 19 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by manager

Hello, Thank you for your feedback. We hope to welcome you back in the near future. Kind regards,

5 out of 5

Posted by on 17 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Manager

Hello, Thank you for your feedback. We hope to welcome you back in the near future. Kind regards,

2 out of 5
TV was Terrible and only 5free to view channels. Bathroom door was not closing/opening easily. Dish washer was faulty Car park was outside and very unsafe and not free No free wifi

Posted by on 24 Nov. 2019

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Comment from Hotel Management

1 Dec. 2019 by Manager

Hi, Thank you for your feedback. We have sky channels as well as freeview. It sounds like your TV may have needed a re-tune. We also have 1GB free WiFi per day, available from reception. We also have 24/7 on call staff that would have been more than happy to assist you, had you contacted us. Kind Regards,

5 out of 5
The tv reception and channels could be a lot better

Posted by on 19 Nov. 2019

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Comment from Hotel Management

17 Dec. 2019 by manager

Hi, Thank you for your feedback. We are currently addressing the TV reception, and hope to have this sorted soon. We hope to welcome you back in the future. Kind Regards,

3 out of 5
Bit smaller than expected and only one very small window. When we booked it said mountain view room, no mountain views.

Posted by on 20 Oct. 2019

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Property Features

As a guest of Quest Palmerston North, you'll find a fitness center, complimentary newspapers in the lobby, and laundry facilities. Public spaces have WiFi for a fee. The luxury Quest Palmerston North also features dry cleaning/laundry services, express check-in, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Palmerston North aparthotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 4 levels
  • Built in 2008
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Palmerston North (PMR-Palmerston North Intl.) (6.1 km / 3.8 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Quest Palmerston North offers 40 air-conditioned accommodations with DVD players and coffee/tea makers. Flat-screen televisions come with satellite channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This Palmerston North aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • In-room kitchenette
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 9 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8 AM - 7 PM. The check-in location differs from the property location. To check in, go to Intercom located to right of front door - 1900-0800 hours To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

The front desk at this property is open daily from 8 AM - 7 PM.
The check-in location differs from the property location. To check in, guests will need to go to Intercom located to right of front door - 1900-0800 hours
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.00 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 15 for adults and NZD 15 for children (approximately)
  • Fee for in-room wireless Internet: NZD 5 per night (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5 per night (rates may vary)
  • Self parking fee: NZD 15 per night
  • Extended parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 35.00 per night
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palmerston North Quest
  • Quest Hotel Palmerston North
  • Quest Palmerston North
  • Quest Palmerston North Aparthotel
  • Quest Palmerston Aparthotel
  • Quest Palmerston Palmerston
  • Quest Palmerston North Aparthotel
  • Quest Palmerston North Palmerston North
  • Quest Palmerston North Aparthotel Palmerston North

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.