4.5 out of 5

"Nice unit which has everything you need - comfortable bed, kitchenette with a dishwasher (!), clean bathroom with a shower with good pressure. My only ... " More

By a verified traveller on Fri 31 Aug 2018

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Hotel Description

Quest Palmerston North places you in the centre of Palmerston North, connected to a shopping centre and within a short 5-minute stroll of The Square and City Library. Highlights at this luxury aparthotel include in-room kitchenettes.

You can enjoy a flat-screen TV with satellite channels, and each apartment features WiFi, a DVD player and a coffee/tea maker. A kitchenette comes equipped with a fridge, a microwave and a hob, and room service is also available. Fans, a hairdryer and a phone are also available.

This business-friendly aparthotel offers a fitness centre, express check-in and express check-out. Added amenities include WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 7 AM and 9 AM. There's also the convenience of self parking.

Sights within a short walk of this 4.5-star Palmerston North aparthotel include Te Manawa and within a 15-minute walk you'll find New Zealand Rugby Museum.

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$108 per night

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom with Bath

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Interconnecting

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Palmerston North ratings based on 260 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Palmerston North

Everyone (150) Couples (74) Business (4) Family (32)
4 out of 5
Very central and handy to eateries and Supermarket, however very difficult to find a park when booking in. Very disappointing TV reception, wanted to watch rugby but only skysport 2 available, though the correspondence stated all 6 freeview channels available plus selected sky channels there was no TV1 or TV2 and only 2 other freeview channels were available.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

2 Jun. 2019 by Manager

Hi, Thank you for your feedback. We wish you had informed us at the time that you were not able to locate Sky Sport 1 as we would have been more than happy to reset the decoder for you. We have 24 hour on call services available for such instances. We hope to welcome you back in the future.

3 out of 5

Posted by on 1 Jun. 2019

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Comment from Hotel Management

2 Jun. 2019 by Manager

Hi, Thank you for staying with us. We appreciate your feedback. We hope to welcome you back in the future.

5 out of 5
Clean and everything provided that you would expect. Happy with our stay

Posted by on 1 Jun. 2019

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Comment from Hotel Management

2 Jun. 2019 by Manager

Hi, Thank you for your feedback. We are pleased to hear you enjoyed your stay. We hope to see you back in the future.

4 out of 5
Nice spacious room with good. Iews. Car parking spaces are tiny so didn’t end up using it.

Posted by on 11 May 2019

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Comment from Hotel Management

15 May 2019 by Manager

Hi, Thank you for your feedback. we understand our car parking is tight. We are looking at options around this. We hope to see you again in the future. Kind regards , Quest Palmerston North.

5 out of 5
Very central location, easy to find, friendly staff

Posted by , from Tauranga, NZ on 27 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Manager

Hi Phil, Thank you for your feedback. We hope to see you again in the future. Kind Regards, Quest Palmerston North.

4 out of 5
Overall it was a lovely stay for the price. It was very clean. A lovely smiling face on Reception. It was great to be able to help ourselves to extra towels. The negatives would be: the bed was too firm (I don’t mind a firm bed but this seemed extreme.) The parking was not secure at all. There were about 4-5 varieties of black tea, a herbal option would’ve been nice.

Posted by on 24 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Manager

Hi, Thank you for your feedback. We are pleased you had a warm welcome. Unfortunately bed firmness is a personal preference and hard to Gage, however we do have other firmness levels available. If you choose to stay with us again, please feel free to let us know your preference and we will do our best to meet this. We are currently looking into our herbal tea options and appreciate this feedback. We hope to see you again in the future. Kind Regards,

4 out of 5
The property was ideally located. Very central and close to shops and restaurants. The hotel itself seemed a bit dated. The furnishing could be updated. The staff member who greeted us was less than enthusiastic, but the gent who sorted us out when we left was lovely.

Posted by on 16 Apr. 2019

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Comment from Hotel Management

19 Apr. 2019 by Manager

Hello, Thank you for your feedback. We are sorry that your greeting wasn't very welcoming. We will continue to provide training with our staff to ensure our guests receive the best service. Kind Regards, Quest Palmerston North.

4 out of 5
Extremely close to everything in town. Great location

Posted by on 29 Mar. 2019

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Comment from Hotel Management

10 Apr. 2019 by Manager

Hello, Thank you for your feedback. We hope to see you again in the future.

4 out of 5
Location.Right in the city..Able to walk to everywhere.

Posted by , from Pongaroa NZ on 28 Mar. 2019

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Comment from Hotel Management

9 Apr. 2019 by Manager

Hi Pam, Thank you for your feedback. We hope to see you again in the future.

4 out of 5
The room we received when we arrived was awful - only one very small window in the total, which was in the corner of the lounge. There was no other window so it felt dark and claustrophobic, especially in the bedroom. The staff were fantastic about understanding the problem and facilitating a change. We did need to spend one night in the 'cave', but they arranged for another lovely room for the rest of our stay. They took care of moving our things for us, including ensuring fridge items were replaced in the fridge. Overalll would happily stay there again, but not in the 'cave'.

Posted by on 27 Mar. 2019

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Comment from Hotel Management

10 Apr. 2019 by Manager

Hello, Thanks so much for your feedback. We are currently in the process of working towards a solution to this, however We are pleased that our staff were able to resolve this quickly for you. We hope we are able to welcome you back in the future.

Property Features

As a guest of Quest Palmerston North, you'll find a fitness centre, complimentary newspapers in the lobby, and laundry facilities. Public spaces have WiFi for a fee. The luxury Quest Palmerston North also features dry cleaning/laundry services, express check-in, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Palmerston North aparthotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 4 levels
  • Built in 2008
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Palmerston North (PMR-Palmerston North Intl.) (5.4 km / 3.4 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Quest Palmerston North offers 40 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Flat-screen televisions come with satellite channels. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and a hairdryer. This Palmerston North aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 7 PM.
The check-in location differs from the property location. To check in, go to Intercom located to right of front door - 1900-0800 hours

The front desk at this property is open daily from 8 AM - 7 PM.
The check-in location differs from the property location. To check in, guests will need to go to Intercom located to right of front door - 1900-0800 hours

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.00 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 15 for adults and NZD 15 for children (approximately)
  • Fee for in-room wireless Internet: NZD 5 per night (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5 per night (rates may vary)
  • Self-parking fee: NZD 15 per night
  • Extended parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 35.00 per night
  • On-site credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Palmerston North Aparthotel
  • Quest Palmerston North
  • Quest Palmerston Aparthotel

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.