Pedregal all inclusive resorts

The Ocean view was not as advertised, the spa was not functioning properly it did not heat the pool was not clean. The most important part was the the road was not meant to be traveled on with a small car, it was more suited for a high clearance 4 wheel drive. I mentioned this to the staff and informed that excess to the property was no reason for a cancellation refund. This property is not safe. I would highly recommend that Hotels.Com not represent this property. I opened a chat with Hotels. and never got a reply. We left after the first night and booked much nicer and safer hotel for the remainder of our vacation. I would request Hotels.Com help me resolve this issue.

Our group of 16 had a fantastic time at Casa Theodore. The house was exactly as advertised, and frankly, even more beautiful than expected. The view from the outdoor deck was out of this world. The staff was excellent - around just enough to help with anything we needed - but not overbearing in any way. The rooms were all very nice, spacious, and clean. The house had plenty of supplies for a short trip, and Rodolfo (the concierge) even brought us a coffee maker when we requested it. Working with Michael and Rachel was great throughout the booking and pre-arrival process. They answered our questions quickly and thoroughly. We don't just want to go back - we WILL be back!!

Absolutely love it here amazing property