Penrose accommodation from NZ$102

This is the second time I’ve stayed at this hotel and it is clean. The staff is very friendly and the breakfast is good.

We were very pleasantly surprised at how lovely our stay was. The staff were friendly and abundant, always trying to be helpful. Seriously, everyone was so nice! There was one young staffer, who was pretty stern with the rule of putting in your room service order the night before strictly before 9 PM, as we tried to put our order in it 9:04 PM and it was too late. So just be sure that you put your order in the night before on time! We were still able to call in our order in the morning and it came just fine. We also had breakfast at the Grandview restaurant and our server Casey was exceptionally kind and attentive. He tried to help us figure out a couple of Vegan options as well. The views were wonderful, and the rooms were so nice in the lodge. We liked hooking up the Bluetooth to the bathroom mirror, the delicious nespresso, coffee, light up closet, warm fireplace, hot tub, which was indoors, but the glass doors were wide open which made you almost feel like you were outside. This is a great place! The staff are all truly wonderful!

The room was very nice but had a crease in the carpet and hair found in parts of the bathroom. I called a month before 2 weeks before one week before and the day before my check in to ask for early checkin. I was told every time it should not be an issue, they said theynwould put a note on my reservation. When i arrived early to checkin i was told the room would not be ready until closer to 4pm. It was a very frustrating situation.