4/10 Poor
Quint
24 Oct 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay was fine but I forgot two rings on the ledge in the bathroom in room 328. My husband called to see if they were turned in after the room cleaning. He was told that the cleaning supervisor was gone for the day and we would get a call back the next day. No phone call was received so he called back and was told the same thing. We realized at that point that I was not going to get my rings back. The cleaning staff at this location are not trustworthy with your personal property and the staff doesn’t care about the concerns of their customers. I realize it was my mistake for leaving my rings but they should have been turned into to list and found. We would have gladly paid for the shipping to get them back. The response from the staff at this hotel was awful. Would not stay there again or possible any Courtyard. It is Friday almost a week later and still no callback.
Quint
Stayed 1 night in Oct 2025