This hotel has free WiFi in public areas, express check-out, and free newspapers in the lobby. Additionally, you'll find laundry facilities, tour/ticket assistance, and multilingual staff. There's also the convenience of free self parking.
Within a 30-minute drive of this 3.5-star Joondalup hotel, attractions include Scarborough Beach and Hillarys Boat Harbour.
24 Mar. 2024 by JCH Management
Thank you for sharing your feedback with us. We're glad to hear that our comfortable beds met your needs during your stay. However, we apologize for any shortcomings in cleanliness, particularly with the shower. Maintaining a high standard of cleanliness is a top priority for us, and we will address your concerns with our housekeeping team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.
17 Mar. 2024 by JCH Management
Thank you for your positive review and recommendation. We're glad to hear that you found the room comfortable and well-equipped, especially with the recent renovations. Your feedback is valuable to us as we continuously strive to improve our services. We hope to welcome you back in the future for another pleasant stay.
17 Mar. 2024 by JCH Management
Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be safe, quiet and that our staff were friendly and helpful during your stay. Providing a welcoming and supportive environment for our guests is our top priority, and we're glad to know we've succeeded in doing so for you. We look forward to welcoming you back soon!
17 Feb. 2024 by Reception
We apologize for the cleanliness oversights with the amenities and the malfunctioning air conditioning unit. Maintaining high standards of cleanliness and ensuring all facilities are in proper working condition are paramount. We have promptly addressed these concerns with our housekeeping and maintenance teams to prevent recurrence. Your feedback is invaluable, and we appreciate you bringing these issues to our attention.
9 Feb. 2024 by Reception
Hi Russell, We apologize for the unpleasant smell in the room. Please feel free to let us know in the future and we can allocate you to another room. We value your feedback and will strive to improve.
17 Feb. 2024 by Reception
Thank you for your review Ermelinda. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.
25 Dec. 2023 by Reception
Dear Guest,We apologize for the inconvenience with the air conditioning during your stay. This is not reflective of our usual standards. Our maintenance team is addressing the issue promptly. We appreciate your feedback and hope you give us another chance to provide a better experience.
22 Dec. 2023 by Reception
Thank you for your review Christy. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.
22 Dec. 2023 by Reception
Thank you for your kind words. We are delighted to hear that our reception staff provided excellent service and we hope to see you again in the future!
Joondalup City Hotel offers its guests tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby. WiFi is free in public spaces. Joondalup City Hotel also features laundry facilities, express check-out, and a front-desk safe. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Perth hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Joondalup City Hotel offers 35 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Perth hotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is offered on request and change of towels can be requested.
Special check-in instructions:
The front desk is open during the following times:
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property's front desk is open during the following times:
Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.