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3.8 out of 5

"outside traffic especially early morning " More

By a verified traveller on Wed 27 Mar 2024

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Hotel Description

At Joondalup City Hotel you'll be within just a 10-minute stroll of Joondalup Health Campus and Yellagonga Regional Park. Highlights at this hotel include free in-room WiFi.

This hotel has free WiFi in public areas, express check-out, and free newspapers in the lobby. Additionally, you'll find laundry facilities, tour/ticket assistance, and multilingual staff. There's also the convenience of free self parking.

Within a 30-minute drive of this 3.5-star Joondalup hotel, attractions include Scarborough Beach and Hillarys Boat Harbour.

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$194* Per night/room 1 Apr. - 2 Apr.

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Joondalup City Hotel ratings based on 175 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Joondalup City Hotel

Everyone (119) Couples (29) Business (1) Family (16)
4 out of 5
outside traffic especially early morning

Posted by on 27 Mar. 2024

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4 out of 5
Room was tidy but not as clean as I’d like. Shower was horrible but bed was comfy. Met our needs

Posted by on 23 Mar. 2024

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Comment from Hotel Management

24 Mar. 2024 by JCH Management

Thank you for sharing your feedback with us. We're glad to hear that our comfortable beds met your needs during your stay. However, we apologize for any shortcomings in cleanliness, particularly with the shower. Maintaining a high standard of cleanliness is a top priority for us, and we will address your concerns with our housekeeping team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.

4 out of 5
Room was nice and had everything we needed (looked newly renovated), expensive compared to the hotels in Perth CBD but so is everything around Joondalup, no parking at front of hotel so have to go in/out the back way, shame the restaurant not open but all in all would recommend.

Posted by on 16 Mar. 2024

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Comment from Hotel Management

17 Mar. 2024 by JCH Management

Thank you for your positive review and recommendation. We're glad to hear that you found the room comfortable and well-equipped, especially with the recent renovations. Your feedback is valuable to us as we continuously strive to improve our services. We hope to welcome you back in the future for another pleasant stay.

5 out of 5
safe and quiet and friendly and helpful

Posted by on 14 Mar. 2024

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Comment from Hotel Management

17 Mar. 2024 by JCH Management

Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be safe, quiet and that our staff were friendly and helpful during your stay. Providing a welcoming and supportive environment for our guests is our top priority, and we're glad to know we've succeeded in doing so for you. We look forward to welcoming you back soon!

3 out of 5
Dirty amenities cups, utensils etc hadn’t been washed from last person. Aircon also broken and barely working, not maintained. Room itself was good.

Posted by on 12 Feb. 2024

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Comment from Hotel Management

17 Feb. 2024 by Reception

We apologize for the cleanliness oversights with the amenities and the malfunctioning air conditioning unit. Maintaining high standards of cleanliness and ensuring all facilities are in proper working condition are paramount. We have promptly addressed these concerns with our housekeeping and maintenance teams to prevent recurrence. Your feedback is invaluable, and we appreciate you bringing these issues to our attention.

2 out of 5
Smelt like smoke in the room dirty and almost made me sick

Posted by on 8 Feb. 2024

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Comment from Hotel Management

9 Feb. 2024 by Reception

Hi Russell, We apologize for the unpleasant smell in the room. Please feel free to let us know in the future and we can allocate you to another room. We value your feedback and will strive to improve.

4 out of 5

Posted by on 21 Jan. 2024

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Comment from Hotel Management

17 Feb. 2024 by Reception

Thank you for your review Ermelinda. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.

2 out of 5
average room. Did not have a working aircon on a 30 day

Posted by on 25 Dec. 2023

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Comment from Hotel Management

25 Dec. 2023 by Reception

Dear Guest,We apologize for the inconvenience with the air conditioning during your stay. This is not reflective of our usual standards. Our maintenance team is addressing the issue promptly. We appreciate your feedback and hope you give us another chance to provide a better experience.

4 out of 5

Posted by on 17 Dec. 2023

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Comment from Hotel Management

22 Dec. 2023 by Reception

Thank you for your review Christy. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.

3 out of 5
Very friendly staff.

Posted by on 19 Nov. 2023

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Comment from Hotel Management

22 Dec. 2023 by Reception

Thank you for your kind words. We are delighted to hear that our reception staff provided excellent service and we hope to see you again in the future!

Property Features

Joondalup City Hotel offers its guests tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby. WiFi is free in public spaces. Joondalup City Hotel also features laundry facilities, express check-out, and a front-desk safe. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Perth hotel.

  • 1 building
  • 35 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Joondalup Station (1.9 km / 1.2 mi)
  • Parking: Free self parking

Room Amenities

Joondalup City Hotel offers 35 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Perth hotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is offered on request and change of towels can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:30 AM - 5:30 PM
  • Saturday - Sunday: 9:30 AM - 2:30 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests, including children, are required to present a valid government-issued ID card at check-in.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

This property's front desk is open during the following times:

  • Monday - Friday: 9:30 AM - 5:30 PM
  • Saturday - Sunday: 9:30 AM - 2:30 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Contactless check-out is available.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: AUD 200.00 per day; may vary based on length of stay
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Joondalup City
  • Joondalup City Hotel
  • Joondalup City Hotel Hotel
  • Joondalup City Hotel Joondalup
  • Joondalup City Hotel Hotel Joondalup

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.