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Encanto Riviera

Property class: 2.5

Photo gallery for Encanto Riviera

Outdoor pool, pool loungers
Family Apartment, 2 Bedrooms | Living area
Family Apartment, 2 Bedrooms | Living area
View from room
Garden

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is NZ$293
includes taxes & fees
9 May - 10 May

Explore the area

View map
Gonzalo Guerrero, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 2 Bedrooms

Luxury Apartment, 2 Bedrooms | Dining room

Luxury Apartment, 2 Bedrooms

  • City view
  • 125 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About the area

Playa del Carmen

At Encanto Riviera you'll be within just a 10-minute stroll of popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool, and in-room kitchens and free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a garden. Added amenities include spa services and laundry facilities. There's also the convenience of free self parking. .Attractions within a 15-minute walk of this Downtown Playa del Carmen hotel include Mamitas Beach and Playacar Beach.

What's nearby

  • Calle 12 - 1 min walk - 0.1 km
  • Central Square - 2 min walk - 0.2 km
  • Nuestra Senora del Carmen Catholic Church - 3 min walk - 0.3 km
  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬3 min walk
  • ‪El Tapas Restaurante - ‬1 min walk
  • ‪Café Andrade - ‬2 min walk
  • ‪Logia Café - ‬1 min walk
  • ‪El Doctorcito - ‬2 min walk

About this property

Encanto Riviera

As a guest of Encanto Riviera, you'll find an outdoor pool, spa services, and barbecue grills. Public spaces have free WiFi. Encanto Riviera also features tour/ticket assistance, a garden, and concierge services. Self parking is free.

This Playa del Carmen hotel is smoke free.

  • 31 guestrooms or units
  • Towels for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • No smoking on site
  • Water dispenser
Encanto Riviera offers 31 air-conditioned accommodations with a safe and free newspapers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. 40-inch Smart televisions come with cable channels. Additionally, rooms include coffee/tea makers and rice cookers. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
4.7 out of 5, Exceptional, 18 reviews
The price is NZ$117
includes taxes & fees
1 May - 2 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • No lift
  • Smooth flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Microwave
  • Rice cooker
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Printer
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Encanto Riviera Hotel
Encanto Riviera Playa del Carmen
Encanto Riviera Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Encanto Riviera?

Encanto Riviera offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Encanto Riviera?

As of 8 Apr 2026, prices found for a 1-night stay for 2 adults at Encanto Riviera on 9 May 2026 start from NZ$293, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Encanto Riviera?

Yep, Encanto Riviera has a free self car park.

Are there any beaches close to Encanto Riviera?

Yep, Encanto Riviera is a short 8-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at Encanto Riviera?

There's no onsite spa, but this property does offer services like massages.

Does Encanto Riviera have a pool?

Encanto Riviera has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is there a free airport shuttle available at Encanto Riviera?

No, Encanto Riviera does not offer an airport shuttle service.

What time are check-in & check-out at Encanto Riviera?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Encanto Riviera?

No, pets are not allowed.

Encanto Riviera Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 14 reviews
Rating 8 - Good. 1 out of 14 reviews
Rating 6 - Okay. 4 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 3 out of 14 reviews

7.0/10

Cleanliness

6.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

tiki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great Stuff was helpful and kind Location is great,close to everything Just I wish it was everyday cleaning But overall we love it and def highly recommend
Stayed 10 nights in Apr 2025

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days.
Stayed 7 nights in Jan 2025

2/10 Terrible

Ronald

Disliked: Staff & service, property conditions & facilities

Bad business

I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care.
It’s a pretty junkie place.
Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :(
Stayed 5 nights in Dec 2024

10/10 Excellent

Moises

Stayed 2 nights in Dec 2024

10/10 Excellent

Arthur, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs!
Stayed 1 night in Dec 2024

6/10 Okay

JULIO CESAR

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
When we first got there the condo had a funky smell. The bed sheets were not changed before getting there, and there was dirt on them. Also the internet was not working, and the tv was not functioning. There is no provided blankets only sheets. Everything else was fine and had a good time.
Stayed 5 nights in Dec 2023

2/10 Terrible

Hui

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service

Great location, disappointing facilities

The rooms are nice and comfortable. The location is great in the heart of downtown near grocery stores. I have stayed here before and liked it. However, they are understaffed and it is beginning to show! The pool was dirty and full of algae when I arrived. They attempted to clean it, but did not stay on top of it or the filter didn't work. It was dirty for most of the week that I was there, and I did not get in. The internet dropped sporadically. The cleaning service was very slow to respond. It's a great building, but can use a facelift throughout.
Stayed 8 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in May 2025

6/10 Okay

Mina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad está bien, pero yo renté la habitación para venir a descansar y el acceso de la alberca estuvo el domingo cerrado por otros propietarios que están haciendo uso del área y pusieron una cadena y un candado, sin permitir el acceso a nadie más. En recepción nadie te sabe decir porque, pero simplemente no pudimos hacer uso del área común.
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable y accesible el lugar muy bien ubicado y amplio
Stayed 3 nights in Oct 2024

10/10 Excellent

Geneviève

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

ARTURO

Stayed 3 nights in Oct 2023