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Hotel Santa Croce

3.0 star property

Photo gallery for Hotel Santa Croce

Penthouse with Private Balcony and Pool | Terrace/patio
Reception
Deluxe Double Room, 1 Queen Bed
Deluxe Double Room, 1 Queen Bed
Bar (on property)

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View map
10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Double Room

Double Room

Double Room

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room

Room

Room

  • City view
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

  • City view
  • 29 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Double Beds OR 1 Double Sofa Bed

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Playa del Carmen

Hotel Santa Croce puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, santa croce, serves Italian cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include a coffee shop/cafe, a 24-hour front desk and a terrace. Each morning full breakfast is served between 8 AM and 11:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 3-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Nuestra Senora del Carmen Catholic Church - 2 min walk - 0.2 km
  • Central Square - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Aldo's - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪La Caprichoza - ‬2 min walk

About this property

Hotel Santa Croce

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and room service (during limited hours) are also featured at Hotel Santa Croce.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 10 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Santa Croce offers 10 air-conditioned accommodations, with a ceiling fan. Flat-screen televisions come with cable channels.

Bathrooms include a shower. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 8 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • santa croce

Things to do

  • Pool

Family friendly

  • In-room full-sized refrigerator/freezer

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 110 for adults and from MXN 110 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Hotel Adventure Experience playa del carmen
Hotel Adventure Experience
Adventure Experience playa del carmen
Hotel Santa Croce Hotel
Hotel Adventure Experience
Hotel Santa Croce Playa del Carmen
Hotel Santa Croce Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Santa Croce?

Hotel Santa Croce offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Santa Croce?

Yep, Hotel Santa Croce is a short 6-minute walk from Playa del Carmen Main Beach.

Does Hotel Santa Croce serve breakfast?

Yeah, full brekkie is on offer daily from 8 AM to 11:30 AM.

Is there a free airport shuttle available at Hotel Santa Croce?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Santa Croce?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Santa Croce?

Check-in begins at 2 PM. Check-out time is 11 AM.

Hotel Santa Croce Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 113 reviews
Rating 8 - Good. 39 out of 113 reviews
Rating 6 - Okay. 23 out of 113 reviews
Rating 4 - Poor. 16 out of 113 reviews
Rating 2 - Terrible. 14 out of 113 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance
Stayed 3 nights in Oct 2018

8/10 Good

JESSE, Irving,Tx

Liked: Cleanliness, staff & service

Good location and price hotel

Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.
Stayed 2 nights in May 2018

6/10 Okay

ravi , bze

Good and Quick

Good and Quick good for a night nothing much ... ...........................................................................
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Concerned about privacy

Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.

8/10 Good

Jose , Montreal, Canada

Liked: Cleanliness, staff & service

Close to shopping areas

I booked a room for 7 , 3 adults and 4 kids, and when I got there they show me a very nice apt with a kitchen two bathrooms and 3 rooms , outside swimming pool, Very nice,the day of checking in we arrived early they told me that the room was not ready, it was fine , I ask if we was getting the apt that they had show me they said yes , At the time of checking in everything change , someone made a mistake and we paid for it, no kitchen only one bathroom and only one room, they did try to help for their mistake by giving us two free breakfast, bot it wasn't enough, if they wanted more money for what they had promised they should have ask , I had no choice but to stay I had 4 kids and a lots of bags, 7 people, what was I supposed to do , walk around playa del Carmen and look for something else . Very disappointed
Stayed 2 nights in Jan 2018

2/10 Terrible

Paola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty Hotel Smells Bad Very bad Experience

This is not a family hotel, is not clean, smells so bad and is in very bad condition. The reality is so different from the pictures that they show. At the moment we saw the room we try to cancel the reservation but the manager told to us that was no possible. We just couldn’t stay there with our little kids, and we move to other hotel, but the Hotel Adventure Experience charge to us anyway and they charge us more than the price that was on the reservation. We had very bad experience. !
Stayed 2 nights in Nov 2017

2/10 Terrible

Claudia, syracuse ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not good

this hotel was dirty smells so bad the room didn't have any condition to stay,please expedia don't promote this hotel they don't have any they says
Stayed 3 nights in Jul 2017

10/10 Excellent

Norma, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very clean room

we stayed just one night.. room very clean and comfortable
Stayed 1 night in Jul 2017

8/10 Good

Matt, Winnipeg

Liked: Cleanliness, staff & service, room comfort
Great experience! Pros: - Amazing front desk staff - super friendly and helpful! - Perfect location! One block off of Fifth Ave (right near the middle!), and three blocks from the beach. We could stop by repeatedly throughout the day to cool off, drop things off, take a rest etc. -Quiet hotel! Despite how close it is to busy areas, it's very quiet. -AC and ceiling fan -TV -Good cleaning staff -Fridge (that locks - it was our safe while using the room...) - Little table/chairs and common area balcony outside the room. -Great price! Cons - Rooms are a little run down, but nothing too bad. A bit like a glorified hostel. - Sometimes there is a sewer smell that comes from the shower drain. -No free breakfast (we had some confusion with this, but I think it depends where you book it through). Overall I would definitely recommend this hotel to anyone who wants a basic, comfortable room from which they can explore Playa Del Carmen! We ended up loving the hotel!
Stayed 7 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Great budget hotel but some renovations are needed

This is a budget hotel in need of renovations. The hotel staff is friendly and accommodating. The location is perfect for anyone who wants to be near the 5th avenue in Playa del Carmen. I stayed in room 11 which is aparently the suite. I had my own patio, jacuzzi, and was on the top floor.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Great location, great staff!

The staff and administrators were great. The location is amazing, you can walk everywhere you want to. The AC broke twice in a week and the septic system smells at times.
Stayed 7 nights in May 2017

2/10 Terrible

david

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Noisy! No Privacy! Unsafe!

Very bad experience! Noisy! No Privacy! Unsafe! The 1st night I stayed was so noisy. Only a very thin door which you can hear everything through and see around the frame into the other room. My neighbors were up all night listening to music, singing, banging stuff and having S#X. You could hear everything, even the guy farting in the bathroom which was right next to the door you shared with the other room.I tried putting towels on the floor to block the noise and light from under the door. I understand they were just having fun so I went to the desk and asked for another room. The owner said they didn't have any available but could put me in another the next night. He also said those rooms also share a door and could be just as noisy. Why don't they tell you this about the rooms online ? He said he could say something but I initially said no cause its just kids having fun. But the noise only got worse and he ended up saying something but it only made things worse. so I just asked for my 2nd nights stay to be refunded so I stay someplace else. At first he said no but after pressing he said yes and he will do it in the morning. I waited till 11 the next morning for the owner but he never showed so I had to eat the 50.They will try to deny it or blame it on something else or say it was me, but If there's any question in your mind about my review, call them and ask about the door, look at the online pictures, and save your money. Hotel One around the corner is much better.

8/10 Good

juan de dios, mcallen, tx.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place to stay at.

Great location, inexpensive, comfortable, clean rooms, great staff, delicious food, and very safe.

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Mohamed, edinburg, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, great for backpackers and people who are looking for a great time. Super good location, close to everything.

10/10 Excellent

christyscott, phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

This is a great budget hotel. Location, location, location! Restaurants, bars, clubs, shopping, mini mart, 5th ave. and the beach is all right there. It is also a very safe tourist area. The hotel staff and owners were very friendly. The complimentary breakfast at the cafe was delicious. The decor of the hotel is very fun. It is an older hotel and could use some updating but for the price it was safe, clean, comfy, and friendly! I wanted to stay their for my entire 11 day trip but they were booked. I ended up staying an extra day and will by back for the last 5 days of my trip. I would recommend to anyone looking for a good budget hotel located next to the heart of Playa!

8/10 Good

PEDRO M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sarah, Rhode Island

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Decent budget hotel

Not at all bad for the money charged. Friends staff, great location. Surprisingly quiet for the area. Shower head was broken, sink leaked, but the room was very clean. Beds need to be replaced, as well as lumpy pillows. Because we weren't expecting too much considering the price, we were okay with a one night stay but would not want to stay longer.

8/10 Good

Dany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Stephen, Austin, Texas / NYC

Liked: Cleanliness, property conditions & facilities, room comfort

Not bad. Just a couple problems.

1) Our room door was left unlocked by staff. Right after we checked in, we went out. From the nearby street we watched two men (owners or staff) enter the room for a few minutes. I assume they were checking on something, or working on something in the room. (They left empty-handed.) When we returned to the room later, the door was unlocked. 2) Breakfast is included. If you were not aware, because you did not notice it on your reservation, like me, make sure to ask about it. The front desk never mentioned it until we were checking out, after 5 nights. Also, the nearby buildings rooftop air conditioner units are LOUD.

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities

Great location, but...

We really wanted to like this hotel, with it's fun art work painted on the room walls, the pleasant open air landings at each floor that were furnished with tables and chairs for socializing with other guests, and the great location in the heart of Playa del Carmen. The rooms were large, the staff did their best to be accommodating, the floors, beds and bathroom was kept clean and orderly by the staff and the AC worked fine. However, the room had many problems, most significantly of which was the plumbing, in that the sink drain and the shower drain both lacked P-Traps, resulting in a heavy accumulation of foul smelling sewer gas in the rooms once the windows were closed and the AC turned on. The toilet fill valve would also stick shut, so the tank would not automatically refill, and the valve inside the tank had to be jiggled after each flush so that it would refill. Electrical problems included the electrical outlet by the sink in the bathroom which was not anchored in it's junction box, but was left dangling, exposed wires and all, inches from the sink. In addition, the hotel ran out of bath towels on the second day, leaving us to use hand towels to dry off from our showers. On check-out, I was unable to print our airplane boarding passes due to a connection problem their printer had with the hotels network. This is a hostel that is striving to become a hotel. I hope it finds success in this endeavor through better management and attention to detail.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience, room has no any towel, the water is stink, etc.

8/10 Good

Ryan, Florida

Liked: Staff & service, property conditions & facilities, room comfort

Perfect budget hotel in Playa

This hotel was great for the price. The room was spacious and clean; although the beds were a little hard. Because of unexpected travel delays needed to stay in the room longer then my scheduled checkout time. management was overly accommodating and allowed us to stay several extra hours.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Was okay for a inexpensive place to stay.

Not horrible for a budget location but not great either. The good: Location was great, a short walk to just about everywhere we wanted to be in Playa del Carmen, the room had AC, a fridge, a nice balcony area and they made our beds and gave us fresh towels every day. The Bad: We didn't have any issues but it didn't feel really secure either, no dead bolt or chain lock on the door. There was no goose neck on the bathroom sink plumbing to create an air lock so our bathroom constantly smelled like sewage. Wasn't too awful as long as we kept the window open.

8/10 Good

Alon, Raanana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good adventure

Nice stuff very helpfull rooms are big and clean bathromm big with high prssure and hot water good location .