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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Where to?

Dates

May 2026

June 2026

Creator video - submitted by Sallytrubella Travel Shop

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Spa pool
All-inclusive
Spa
Free airport shuttle

includes taxes & fees

19 May - 20 May

Explore the area

Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710

Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
‪8 min drive‬
Place, Playa Paraiso Golf Course
‪8 min drive‬
Place, Dr. Alfredo Barrera Marin Botanical Garden
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪34 min drive‬

Room options

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Superior with Sea View

Sea view
54 sq m
Sleeps 5
Free Wi-Fi

Suite Standard with Sea View

Sea view
54 sq m
Sleeps 5
Free Wi-Fi

Suite Premium with Pool View

220 sq m
Sleeps 7
Free Wi-Fi

Penthouse, Oceanfront (SWIM-UP KING SUITE)

Exceptional

Ocean view
54 sq m
1 bedroom
Sleeps 5
1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed
Free Wi-Fi

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Ocean view
54 sq m
1 bedroom
Sleeps 5
2 Queen Beds and 1 Single Sofa Bed
Free Wi-Fi

Suite, Oceanfront (SWIM-UP KING)

Wonderful

Ocean view
54 sq m
1 bedroom
Sleeps 5
1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed
Free Wi-Fi

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Exceptional

Ocean view
54 sq m
1 bedroom
Sleeps 5
1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed
Free Wi-Fi

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Very good

Ocean view
54 sq m
1 bedroom
Sleeps 5
2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Suite, Oceanfront (SWIM-UP QUEEN)

Wonderful

Ocean view
54 sq m
1 bedroom
Sleeps 5
2 Queen Beds and 1 Single Sofa Bed
Free Wi-Fi

Big Kahuna Suite

Ocean view
108 sq m
2 bedrooms
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed
Free Wi-Fi

Lair Suite

Ocean view
108 sq m
2 bedrooms
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed
Free Wi-Fi

Pineapple Suite

Ocean view
108 sq m
2 bedrooms
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed
Free Wi-Fi

Swim-up Oceanfront Pool Deck Level King Suite

Sleeps 5
Free Wi-Fi

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Ocean view
Sleeps 10
1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed
Free Wi-Fi

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Ocean view
Sleeps 10
1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds
Free Wi-Fi

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Ocean view
Sleeps 10
1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds
Free Wi-Fi

Suite with Sea View

Sea view
128 sq m
Sleeps 8
Free Wi-Fi

Suite with Sea View

Sea view
128 sq m
Sleeps 4
Free Wi-Fi

Suite with Sea View

Sea view
128 sq m
Sleeps 4
Free Wi-Fi

Swim-up Oceanfront Pool Deck Level Queen Suite

Sleeps 4
Free Wi-Fi

Swim-up Oceanfront King Suite

Sleeps 3
Free Wi-Fi

Penthouse Swim-up Oceanfront Connecting Suite

Sleeps 5
Free Wi-Fi

Swim-up Oceanfront Connecting Suite

Sleeps 5
Free Wi-Fi

Swim-up Pool Deck Level Connecting Suite

Sleeps 5
Free Wi-Fi

Big Kahuna Suite

Sleeps 5
Free Wi-Fi

Penthouse Swim-up Oceanfront King Suite

Sleeps 4
Free Wi-Fi

the Lair Suite

Sleeps 5
Free Wi-Fi

Penthouse Swim-up Oceanfront Queen Suite

Sleeps 4
Free Wi-Fi

Swim-up Oceanfront Queen Suite

Sleeps 3
Free Wi-Fi

the Pineapple Suite

Sleeps 5
Free Wi-Fi

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. You'll be 10.8 km (6.7 mi) from Maroma Beach and 17.6 km (10.9 mi) from El Camaleón Mayakoba Golf Course. Highlights at this all-inclusive hotel include 6 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Náay Spa can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and steam room. Spend the day at the beach and enjoy the on-site free water park, outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also free self parking, along with the convenience of a free airport shuttle. .Within a 20-minute drive of this 5-property class Playa del Carmen hotel, attractions include Puerto Morelos Beach and Puerto Morelos Town Square.

What's nearby

Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive - 6.7 km
Playa Paraiso Golf Course - 8 min drive - 7.1 km
Dr. Alfredo Barrera Marin Botanical Garden - 9 min drive - 8.8 km
Sanctuary of Hope and Time Capsule - 9 min drive - 8.8 km
Monumento Ruta de los Cenotes - 9 min drive - 9.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

‪El Cocotal - ‬6 min drive
‪La Hacienda - ‬11 min drive
‪Don Miquel - ‬13 min drive
‪El Mar Y Tierra - ‬9 min drive
‪Guacamaya Bar - ‬9 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

1 building

280 guestrooms or units

6 levels

6 dining venues

2 swim-up bars

3 bars or lounges

Built in 2021

Manager's reception (free)

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Cabanas by the pool (free)

Poolside lounge chairs

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Front desk safe

Car service

Tour and ticket information

Concierge

Food/drink service (free)

Wedding services available

Corner/local shop

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

No smoking on site

Water dispenser

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Náay Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Pool
Spa pool
All-inclusive
Spa

includes taxes & fees

16 June - 17 June

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

15 June - 16 June

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour free return airport shuttle
Limo/town car service
Free self parking on site
Limited on-site self parking

Food and drink

2 swim-up bars
3 bars/lounges
6 restaurants
Coffee and tea in common areas
Free daily manager's reception

Restaurants on site

BIKINI BOTTOM BAR™
GOOD BURGER™
PIAZZA™
YACHT CLUB, WORLD CUISINE

Things to do

24-hour health club
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Games
Lazy river
Outdoor pool
Pilates classes
Playground
Sauna
Scuba diving
Shopping
Steam room
Waterslide
Yoga classes

Family friendly

Changing table
Children's dinnerware
Children's games
Children's pool
Free children's club
Free water park access
Grocery/convenience store
In-room babysitting
In-room cot
Laundry facilities
Lazy river
Outdoor pool
Playground
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers

Full-service spa

7 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift

1 building
6 floors
Built in 2021
Smoke-free property

Room amenities

Bedroom

Free cot
Frette Italian sheets
Hypo-allergenic bedding
Memory foam mattress

Bathroom

2 private bathrooms
Children's robes
Children's slippers
Deep soaking bathtub
Dressing gowns
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Smart TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning
Connecting rooms available
Desk
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya

Nickelodeon Hotels Resorts All Inclusive Riviera Maya

Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

What is the cancellation policy at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on 19 May 2026 start from NZ$1,532, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive has a free self car park.

Are there any beaches close to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

The closest beach to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is Maroma Beach (7.5 km).

Is there a spa on site at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, Náay Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with Frette Italian sheets, deep soaking tubs and memory foam beds.

What makes Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive a romantic place to stay?

Couples spa treatments and romance packages, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive.

Is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and children's slippers in the guestrooms, it's no surprise that Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive has 6 restaurants.

What time are check-in & check-out at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, pets and service animals are not allowed.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

10/10 Excellent

Everardo

Travelled with family, Travelled with family and small children

14 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Some you step into Nickelodeon Resort, you are treated like a VIP. Everyone is so courteous and nice. The hotel is amazing, the rooms are clean, staff is always friendly. Definitely going back!

Stayed 4 nights in Feb 2026

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner

13 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff were all helpful and kind! The facilities were well kept and clean. One of the best trips yet.

Stayed 4 nights in Feb 2026

2/10 Terrible

Maryam

Travelled with family

11 Feb 2026

Disliked: Property conditions & facilities

I carefully read the reviews before booking this hotel and noticed some comments mentioning that many services might come with additional charges. However, experiencing it in person was far more disappointing than expected. On our checkout day, we were given an iPad and asked to complete a detailed review covering everything from staff and food to the rooms and facilities. It took approximately 15 minutes to complete. After returning the device, we were informed that if we wished to continue using the pool or playground facilities, we would need to purchase a day pass. Checkout is at 11:00 AM, and our flight is at 4:00 PM. We only planned to remain at the hotel until 1:30 PM. Being required to pay an additional fee for just two extra hours felt unreasonable. Even more surprising was being told that lunch would need to be paid for separately if we chose to eat on the property during that time. I travel frequently — four trips just within this and last month — and none of the other hotels I stayed at operated this way. Charging guests for nearly every additional service, especially on the final day of their stay, creates a very uncomfortable experience. Additionally, the nightly entertainment program lasts only 45 minutes. One evening is designated for adults and another for children. In comparison, many other family-oriented resorts offer one hour of children’s entertainment followed by one hour for families together. For me, it very important that everyone in the family….

Stayed 6 nights in Feb 2026

8/10 Good

Adam

8 Feb 2026

Stayed 4 nights in Feb 2026

8/10 Good

Milena

Travelled with family and small children

31 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very clean and outstanding staff. Despite this being a kid friendly, when it’s raining there isn’t much to do with the kid. Great shows/ entertainment though. Food- for all inclusive overall good- à la carte restaurants were my favorite. Buffet not so much. Delicious crape and taco station. Would love if they had some hibachi or 24h options. Past 10pm there is no where to eat unless room service

Stayed 7 nights in Jan 2026

10/10 Excellent

David

26 Jan 2026

Stayed 2 nights in Jan 2026

2/10 Terrible

Martharene

Travelled with family

25 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The room had a terrible order,when someone came up to investigate they pretended like they could not smell it.So we had to pull a random person in the room to ask did they smell any thing.Even they said the smell was horrible.The food was horrible. They were stains on bedding they had to change that.We had to leave early because of the weather and flights where we are from.They had issues with us checking out early tried to explain abou TV the weather in flight problems.Also they did not want to call transportation to take us to the airport.It took minute to convince them of that.All can say I will never go back there.

Stayed 2 nights in Jan 2026

10/10 Excellent

Rafael

Travelled with family

25 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Rooms and staff were great

Stayed 2 nights in Jan 2026

10/10 Excellent

Jessica Campoverde

25 Jan 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Jesus

23 Jan 2026

Stayed 3 nights in Nov 2025

10/10 Excellent

Topazio

Travelled with family and small children

21 Jan 2026

Liked: Cleanliness, property conditions & facilities

The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :).

Stayed 4 nights in Jan 2026

10/10 Excellent

ALMA

Travelled with family and small children

18 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was amazing. A hotel for kids that partents enjoy 1000%

Stayed 2 nights in Jan 2026

10/10 Excellent

Danny Da

Travelled with family, Travelled with family and small children

17 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My kids really enjoyed every second of this vacations. The rooms were big and comfortable. The service was top notch. We enjoyed all the shows that were offered specially the one on Tuesday. The pijama breakfast was an amazing experience, but they did not offer as much as in the spatula restaurant. The food in good burger and the pizza place were amazing all the other restaurants were at hit or miss depending on the day. Overall, we enjoyed everything about this resort.

Stayed 4 nights in Jan 2026

2/10 Terrible

Alex

13 Jan 2026

Liked: Cleanliness, staff & service

Disliked: Amenities

food was horrible, and also there in beaches, full of seaweed. the only thing the resort have is the waterpark, but there is not beach area…again food was horrible all restaurants, breakfast was ok, but the Italian place by the lobby sucks

Stayed 2 nights in Jan 2026

10/10 Excellent

Shivani

11 Jan 2026

Stayed 5 nights in Dec 2025

8/10 Good

Kathleen

Travelled with family

10 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We went January 2026. I know the resort is more expensive than the average so I’ll give you pros and cons from us (family of 4, with 2 kids 6 and 8). Pros: Cleanest resort we have been to by far. Service was excellent. It was also VERY quiet when we went though so didn't have to fight over chairs etc. (not sure if you even have to here?) Lots of entertainment options for littles, waterpark is super fun! Downsides (IMO) - The water park (aqua nick), main lobby building and hotel are all separate. So you have to shuttle to everything. (Like... through a forest. Not walkable with little ones) We understand why (people there can go to the water park for the day and other resorts come for the day, so for safety they keep hotel separate). However, we did wish at least the main building was close because we skipped night events sometimes because we didn't feel like waiting in line for a shuttle to get there. Nothing happens at the hotel building. There are still wonderful restaurants etc in hotel building but otherwise... it was kinda boring there. (again... for us. We like night parties etc) Also It’s NOT a beach resort if you like beaches. They do their best with up-keep but it is a small beach area.

Stayed 6 nights in Jan 2026

10/10 Excellent

ROBERTO, Miami

9 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service good food

Stayed 4 nights in Dec 2025

8/10 Good

Kurtisee

8 Jan 2026

Stayed 3 nights in Jan 2026

2/10 Terrible

DIEGO

Travelled with family

7 Jan 2026

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The reservation department treated me really bad, spoke to a lady while trying to speak to a manager and she was ARROGANT. 1 person can change your whole experience.

Stayed 2 nights in Jan 2026

10/10 Excellent

Julio

6 Jan 2026

Liked: Cleanliness, staff & service, amenities

Everyone did great

Stayed 3 nights in Jan 2026

6/10 Okay

Mark

Travelled with family

3 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

We weren’t a fan of the concierge trying to sell us some exclusive membership under the guise of a free breakfast. Also, a basketball court or some outdoor sports would have been fun. We also found that a grab and go snack option at the residence building would be a helpful addition for the post-brunch/pre-dinner munchies that we often experienced. But the waterpark and activities were fun, the room was comfortable, and the food was good.

Stayed 6 nights in Dec 2025

10/10 Excellent

CESAR

3 Jan 2026

Stayed 4 nights in Dec 2025

6/10 Okay

Nestor Rivera

Travelled with family

3 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Dec 2025

4/10 Poor

Alan Punsky

Travelled with family and small children

2 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

We stayed at the Nickelodeon Riviera Maya for a week on a family trip with children and a baby, and it was a very disappointing experience. In our opinion, this hotel is seriously overrated and does not come close to a true 5-star standard. Considering the many genuine luxury 5-star resorts available in Cancun and the Riviera Maya at better prices, this hotel is extremely overpriced. Overall quality feels closer to a 3-star hotel. The hotel does not really have a usable beach. The small stretch of beach is very limited, the ocean is full of rocks and debris, and the waves are strong. There are not enough lounge chairs, and there is no staff providing service on the beach. Food quality is very poor. We ended up leaving the resort to have dinner almost every day at restaurants in Cancun, which added extra cost and travel time, simply because eating at the hotel consistently was not an option. The rooms are fine, but service throughout the hotel is slow and inefficient, which is unacceptable for a property marketed as luxury. Shuttle transportation between the lobby, rooms, and Aqua Nick water park is extremely slow. Aqua Nick water park is well themed with Nickelodeon characters, has good slides and pools, and is enjoyable. In hindsight, we should have stayed at another hotel and visited Aqua Nick for only one or two days. While the water park is worth visiting, the Nickelodeon Riviera Maya is not recommended as a hotel. It is absolutely not worth the price.

Stayed 9 nights in Dec 2025

6/10 Okay

Elvis

Travelled with family

2 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

No nos dieron las habitaciones juntas y estuvimos separados con mi familia. La bienvenida no ha sido como otras veces.

Stayed 4 nights in Dec 2025

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

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View all photos for Suite Superior with Sea View

Suite Superior with Sea View

View all photos for Suite Standard with Sea View

Suite Standard with Sea View

View all photos for Suite Premium with Pool View

Suite Premium with Pool View

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Penthouse, Oceanfront (SWIM-UP KING SUITE)

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

View all photos for Suite, Oceanfront (SWIM-UP KING)

Suite, Oceanfront (SWIM-UP KING)

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Suite, Oceanfront (SWIM-UP QUEEN)

View all photos for Big Kahuna Suite

Big Kahuna Suite

View all photos for Lair Suite

Lair Suite

View all photos for Pineapple Suite

Pineapple Suite

View all photos for Swim-up Oceanfront Pool Deck Level King Suite

Swim-up Oceanfront Pool Deck Level King Suite

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View all photos for Suite with Sea View

Suite with Sea View

View all photos for Suite with Sea View

Suite with Sea View

View all photos for Suite with Sea View

Suite with Sea View

View all photos for Swim-up Oceanfront Pool Deck Level Queen Suite

Swim-up Oceanfront Pool Deck Level Queen Suite

Swim-up Oceanfront King Suite

View all photos for Penthouse Swim-up Oceanfront Connecting Suite

Penthouse Swim-up Oceanfront Connecting Suite

View all photos for Swim-up Oceanfront Connecting Suite

Swim-up Oceanfront Connecting Suite

View all photos for Swim-up Pool Deck Level Connecting Suite

Swim-up Pool Deck Level Connecting Suite

View all photos for Big Kahuna Suite

Big Kahuna Suite

Penthouse Swim-up Oceanfront King Suite

View all photos for the Lair Suite

the Lair Suite

Penthouse Swim-up Oceanfront Queen Suite

Swim-up Oceanfront Queen Suite

View all photos for the Pineapple Suite

the Pineapple Suite

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Playa del Carmen

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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

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Family friendly