See all properties
Save

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool

Photo gallery for El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
10 bars/lounges, swim-up bar, poolside bar
Free minibar, in-room safe, desk, free WiFi
Outdoor wedding area
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking included
The current price is NZ$465
includes taxes & fees
18 May - 19 May

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪9 min drive‬
  • Mamitas Beach
    ‪14 min drive‬
  • Playa del Carmen Main Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Junior Suite Swim Up

Junior Suite Swim Up | Terrace/patio

Junior Suite Swim Up

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Sofa bed
Ceiling fan
Shower/bath combination
Bathrobes
  • 52 sq m
  • Sleeps 3

View all photos for Junior Suite Roof Top

Junior Suite Roof Top

Junior Suite Roof Top

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Sofa bed - queen
Separate bedroom
Shower/bath combination
  • 101 sq m
  • Sleeps 3

View all photos for Junior Suite El Beso

Free minibar, in-room safe, desk, free WiFi

Junior Suite El Beso

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Sofa bed
Ceiling fan
Shower/bath combination
Bathrobes
  • 52 sq m
  • Sleeps 3

You may also like

Ad
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Downtown Playa del Carmen
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,377 reviews
The price is NZ$657
includes taxes & fees
1 June - 2 June
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive. You'll be 7.7 km (4.8 mi) from Mamitas Beach and 7.9 km (4.9 mi) from Playa del Carmen Main Beach. Highlights at this all-inclusive property include 11 restaurants, 10 bars/lounges and a full-service spa. .A pampering day can include hot stone massages and Swedish massages along with body scrubs, facials and mani/pedis. The theme restaurant, Sakura, serves Japanese cuisine. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the 3 outdoor tennis courts, outdoor swimming pool and nightclub. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Each morning free buffet breakfast is offered between 6:00 AM and 11:00 AM. There's also the convenience of free self parking. .Places within a 15-minute drive of this 5-property class Playa del Carmen property include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.8 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 5.0 km
  • Quinta Avenida - 9 min drive - 8.5 km
  • Mamitas Beach - 14 min drive - 7.7 km
  • Playa del Carmen Main Beach - 15 min drive - 7.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Privilege Lounge - ‬15 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬18 min walk

About this property

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

Adults-only beachfront property with outdoor pool
El Beso Adults Only at Ocean Riviera Paradise - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A nightclub, a 24-hour fitness centre, and spa services are also featured at the luxury El Beso Adults Only at Ocean Riviera Paradise - All Inclusive. Free self parking is available.

This 5-star Playa del Carmen property is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 4 levels
  • 11 dining venues
  • 10 bars or lounges
  • Conference rooms
  • Built in 2016
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
El Beso Adults Only at Ocean Riviera Paradise - All Inclusive offers 192 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

Languages

English, Spanish

Similar properties

View from property

Platinum Yucatan Princess Adults Only - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 2,611 reviews
The price is NZ$466
includes taxes & fees
22 May - 23 May
Platinum Yucatan Princess Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 10 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Margarita
  • Pez Vela
  • Sakura
  • Steak House

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Bowling alley
  • Fitness classes
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property is located in a private, adults-only section within the family-friendly Ocean Riviera Paradise Resort. Guests have exclusive access to an adult-only swimming pool, restaurant, and snack bar. Guests may also access facilities within Ocean Riviera Paradise Resort.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Riviera Paradise El Beso Adults Resort Xcaret
Ocean Riviera Paradise El Beso Adults Resort
Ocean Riviera Paradise El Beso All Inclusive Adults Only
Ocean Riviera Paradise El Beso All Inclusive Adults
Ocean Riviera Paradise El Beso Adults Only
Ocean Riviera Paradise Beso

Frequently asked questions

What is the cancellation policy at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

As of 15 May 2025, prices found for a 1-night stay for 2 adults at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive on 18 May 2025 start from NZ$464.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yep, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive has a free self car park.

Are there any beaches close to El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yep, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive is a short 9-minute walk from Playa Xcalacoco. Fun beach activities include volleyball.

Is there a spa on site at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yep, there is an onsite spa at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does El Beso Adults Only at Ocean Riviera Paradise - All Inclusive have a pool?

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive features a full-service spa, a nightclub and an outdoor pool. All guestrooms come with deep soaking tubs and free minibar items.

What makes El Beso Adults Only at Ocean Riviera Paradise - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive.

Is El Beso Adults Only at Ocean Riviera Paradise - All Inclusive family-friendly?

No, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Does El Beso Adults Only at Ocean Riviera Paradise - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

No, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yep, they've got a poolside bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

No, pets and service animals are not allowed.

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 433 out of 1000 reviews
Rating 8 - Good. 278 out of 1000 reviews
Rating 6 - Okay. 124 out of 1000 reviews
Rating 4 - Poor. 79 out of 1000 reviews
Rating 2 - Terrible. 86 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

thomas r

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arturo the SCUBA dive master was excellent. We had two dives and he found many hidden marine life on the ocean floor.
Stayed 10 nights in Jan 2025

10/10 Excellent

Peggy Kar Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Shannon

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to many resorts, and this was a great choice; we love the option of the adult section, everyone was so wonderful, the food was exceptional, the Entertainment was great, and we had an amazing time! Would definitely book again!
Stayed 7 nights in Jan 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Food was exceptional, from options to taste and quality. Room was clean, updated and spacious. Always a beach chair available and beach was clean. Highly recommend!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Ayse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Beso was a nice all inclusive resort that was very accommodating to our needs. We really enjoyed our stay and will definitely be back again. The rooms were clean, staff was friendly, and the dining options were pretty good. There was entertainment throughout the day and something to do at night.
Stayed 4 nights in Jan 2025

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great tour since day one from the staff and clean rooms.
Stayed 4 nights in Jan 2025

10/10 Excellent

Mikaela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was gorgeous with many entertainment options! The only complaint we had was that the beach could have been slightly nicer. We stayed at El Beso and had a fantastic time. The bartender, Edgardo IS THE BEST!! The food at this resort was definitely better than most resorts. Fatama with guest services was also so kind!
Stayed 6 nights in Jan 2025

10/10 Excellent

Tannya Marie Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Mexico for all inclusive stays several times, and this by far has been the greatest experience. Lisandro was our concierge and he went over the moon to assist my family and I, and made this experience so wonderful. The staff were so kind and helpful and the property was beautiful. We will definitely be coming back here.
Stayed 7 nights in Jan 2025

6/10 Okay

Nicole Joy, West Salem

Travelled with group
Liked: Cleanliness
Seemed that they needed more staff. Staff didn't connect as well with guests as they have in the past (this was my 4th time staying here). Impossible to get reservations at any of the restaurants, so we never got to eat at any of the three the entire 5 days we were there. Room service was not good. There are now limited hours and a limited menu. Even though we ordered during the "open time frame," we were still charged over $20, and the room service food was terrible. The rooms were clean. I'm not sure if I'll stay here again. It was much better the last 3 times I was there.
Stayed 5 nights in Jan 2025

10/10 Excellent

Tania, Mount Stewart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the El Beso for one week and vacation in Mexico at least once a year. What can I say about the El Beso at Ocean Riviera Paradise? It was one pleasant surprise after the next. The delicious food and variety of restaurants kept our taste buds delighted throughout our stay. The turn-down service added a touch of luxury, and the endless unique and entertaining activities ensured we were never bored. We enjoyed long walks on the beach and hours of fun in the waves. The pools were huge, and the fun waiters made great drinks—no watering down the drinks here! I can't say enough about the resort. Thank you for this unforgettable stay!

10/10 Excellent

Meir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2025

10/10 Excellent

Shane Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 7 nights in Jan 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2025

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not even sure how to start typing my review for this resort. First of, I want to say thank you to our wonderful butler named Maria Fernanda for helping us with all the reservations needed for the restaurants, for helping my boyfriend set up the room for our 3 year anniversary- setting up rose petals and bottle of champagne, for being there throughout the whole stay in case we needed anything. I also want to thank our wonderful concierge Alberto Cab for upgrading our room to a swim out with ease and answering all the questions we had throughout the stay. The resort itself was very clean, smelled really nice once you walk in, and they welcome you with a complimentary drink! All the staff were very friendly and welcoming! I felt safe and comfortable anywhere in the resort - whether I was in the lobby, the restaurants, the pools, the beach, the club, coffee shop. I was always greeted by staff anywhere we were and even got a call in my room from the concierge asking how our stay was and if we needed anything. My boyfriend and I stayed at the adults only section of the resort, and we definitely enjoyed our vacation! I would definitely recommend this resort to families and friends and we will definitely be coming back soon!
Stayed 4 nights in Jan 2025

8/10 Good

Benny

Stayed 3 nights in Jan 2025

8/10 Good

Ashley Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort staff were friendly and helpful. When I arrived my bag was left at the entrance to be delivered to my room. I was given a drink at check-in and received a free upgrade to my room. The beach was beautiful and free of seaweed. I do recommend swimming shoes due to the shells and rocks. There were daily pool activities and tons of entertainment options including a theatre, disco, bowling and more. I enjoyed my spa day which included a massage, facial and hydrotherapy. The amenities were ok but some items such as slippers and cups for refreshments were not stocked in the spa. This didn't take away from how great I felt after my spa treatments. Overall it was a nice resort that I would visit again.
Stayed 3 nights in Jan 2025

6/10 Okay

Kristie

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Old and run down. Our sink was leaking the entire tjme
Stayed 3 nights in Jan 2025

4/10 Poor

Beth

Travelled with group
Liked: Property conditions & facilities
If you’re looking for an adult resort go somewhere else. There is only one adult only restaurant and it’s not open every night or morning. One adult pool other than that you are going to be around children. Lots of children. I give the food 4 out of 10.. The rooms were clean and nice. The staff in general are not friendly especially in the sports bar where children are welcome. Also don’t bring your pick ball paddle they have a basketball court and a portable net.. I would highly recommend you stay here if you have small children.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jai, Surrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2025

2/10 Terrible

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Jan 2025

10/10 Excellent

Senad

Stayed 7 nights in Jan 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Travis Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We have went to 20 different properties in the Cancun, playa del Carmen area and this is the worse resort we have been to. It is very misleading when it says adult only resort. We have been to a resort where one half is kids and one half adults so we are familiar with that idea. That resort lived up to its advertising not this one. The only area that is adults only is 1 pool, 2 restaurants and occasionally the buffet and your hotel room. This is a very kids oriented resort. Tons of stuff including activities for kids to do and they are all over. The food was subpar. The buffet was not good and never changed menu. There is an adults only side to the buffet at night time but there were times when kids were even in that area.The speciality restaurants were fairly decent. The restaurant by the ocean was good. We have never been to a resort with such bad service both in restaurants and pool and ocean side. We found maria the very last day at the ocean she was very good for bringing drinks. Becareful when walking on the pedestrian sidewalk there is little lips in the blocks and i seen many people trip, we walked on the road. Pablo was excellent for being our main contact. Once guest service found out we were not happy they contacted us every day to see how we were. Them contacting us every day was not going to help our experience
Stayed 9 nights in Jan 2025

2/10 Terrible

Max A

Disliked: Cleanliness, staff & service, property conditions & facilities
I Will not go back again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jared Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025