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The Palm at Playa

4.0 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Photo gallery for The Palm at Playa

Rooftop terrace
Exterior
Rooftop terrace
Property entrance
Deluxe Room | Living area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
The current price is NZ$119
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

7.8 out of 10
Good
(28 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

7.4 out of 10
Good
(13 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Sofa bed - single
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(25 reviews)

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Day bed
Blackout curtains
Ceiling fan
Down duvet
Separate bedroom
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the area

Playa del Carmen

The Palm at Playa puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool, a poolside bar and a bar/lounge. .Rooftop serves local cuisine and is open for breakfast. Enjoy the Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas, a rooftop terrace and a 24-hour front desk. Local cuisine breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also the convenience of an area shuttle. .Attractions within a 10-minute walk of this 4-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk
  • ‪La Cazota Grill - ‬1 min walk

About this property

The Palm at Playa

Hotel with a rooftop terrace, steps from Quinta Avenida
The Palm at Playa offers its guests an outdoor pool and Access to hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

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1 Oct - 2 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Palm at Playa?

The Palm at Playa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palm at Playa?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on 1 Oct 2025 start from NZ$113.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Palm at Playa?

Yep, The Palm at Playa is a short 6-minute walk from Playa del Carmen Main Beach.

Does The Palm at Playa have a pool?

Yep, and guests love it! The Palm at Playa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 9:00 PM.

What makes The Palm at Playa a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Palm at Playa.

Does The Palm at Playa serve breakfast?

Sure does, local cuisine breakfast is served weekdays from 7:00 AM to 11:00 AM and on weekends between 7:00 AM and noon.

Is there a free airport shuttle available at The Palm at Playa?

No, The Palm at Playa does not offer an airport shuttle service.

What time are check-in & check-out at The Palm at Playa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Palm at Playa?

No, pets are not allowed.

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 469 out of 1033 reviews
Rating 8 - Good. 249 out of 1033 reviews
Rating 6 - Okay. 153 out of 1033 reviews
Rating 4 - Poor. 78 out of 1033 reviews
Rating 2 - Terrible. 84 out of 1033 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rafik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good relaxing one night stay at the palms playa .

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East . Cons : no microwave Will recommend this hotel .
Stayed 1 night in Jun 2025

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large, comfortable room that was quiet at night. Rooftop was very nice, a great place to hangout in the pool and get a margarita. Location was perfect right off 5th Ave.
Stayed 4 nights in Jun 2025

10/10 Excellent

Livia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2025

10/10 Excellent

Yamila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!
Stayed 3 nights in Jun 2025

10/10 Excellent

Perrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hidden Gem

Amazing room and rooftop. The hotel is in a great location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Thomas michael

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Jun 2025

10/10 Excellent

Frederick

Stayed 6 nights in Jun 2025

6/10 Okay

yesenia

Stayed 2 nights in Jun 2025

10/10 Excellent

elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonne situation geographique, très propre
Stayed 1 night in Jun 2025

10/10 Excellent

Victor, Phelan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 6 nights in Jun 2025

6/10 Okay

ROBERTO, Guaynabo

Travelled with group
Liked: Cleanliness
Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
Stayed 4 nights in Jun 2025

6/10 Okay

Kathryn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room was terrible …they moved us to another.No shower pressure and the knob was broken. Water was scalding hot The guys were nice and tried to help. Blankets were torn. The hotel was overall very dirty. There was no tv in the first living room. The mirror was splattered with cleaner!
Stayed 6 nights in May 2025

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
2min walk from beach
Stayed 3 nights in May 2025

8/10 Good

Loretha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Musab Masood

Stayed 4 nights in May 2025

10/10 Excellent

Floyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the roof top pool, close to everything.
Stayed 1 night in May 2025

10/10 Excellent

Luis David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Stewart

Travelled with group
Liked: Staff & service

It was ok

Nice hotel .. needs some updating .. there were no pool parties as you see online..I felt like we had to ask for everything .. like a blanket.. beds only had one sheet on them.. have to leave your driver license for a hair dryer
Stayed 6 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, close to 5th avenue steps away from the beach.
Stayed 4 nights in Feb 2025

10/10 Excellent

Gerhard

Stayed 1 night in May 2025

6/10 Okay

Katie

Liked: Amenities, property conditions & facilities
I initially booked a week stay at the Palm and received a warm welcome from reception on arrival. I had booked a loft room which was large for one person and it had a lovely balcony overlooking Calle 8th and the corner of 5th which was great for people watching. The hotel has an amazing location next to all the bars and shops on 5th but if you’re a light sleeper or enjoy an early be warned you may want to bring ear plugs as it gets quite noisy with music blasting from surrounding bars and hotels and the music from the palm’s own rooftop. The housekeeping were amazing the room was spotlessly clean throughout my stay, however cleaning times varied each day it could be 11am or 2pm and my room was not cleaned on the final day as I asked them to come back a bit later which they didn’t. The Palm has a lovely upstairs pool area with bar, restaurant and great views looking out to the ocean, the service is ok and staff could have been friendlier. The palm is rated as a four star hotel but I can’t quite agree with this rating for the following reasons: - bed linen had cigarette holes in it - bath towels were small and all stained - beach towels were not proper towels and made of a cheap cloth - coffee grounds in my room were not given for all of my stay - the pool was filled with dead flies & needed more regular cleaning. Overall a very pleasant stay but management needs to work on attention to detail for a perfect stay.
Stayed 2 nights in May 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estadia de fin de semana placentera para celebrar por el día de las madres. Su ubicación hacen una perfecta estancia, las paredes de la habitación requiere pintura y más detalles de limpieza, sin embargo es comoda. No nos dejaron shampoo, y en el labavo dejaron acondicionador no jabón. Hubiera sido beneficios para ambas partes, que nos brindaran los beneficios por ser miembros Expedia VIP, ya que tuvimos que preguntar...etc, Nos comebtaron al checkin que estaba Prohibido fumar en todas las instalaciones del hotel, el cual descubrimos es condominio, pir lo cual subimos a conocer el roof pero la primer noche cenamos fuera ya que queriamos fumar y pues perdieron ese ingreso ustedes. Al dia siguiente la pasamos genial en el roof, conocimos en el roof a Antonella, y es por ella que danos las 5 estrellas de este review ya que es super servicial y amable. Aunque fue al final del día que nos enteramos podiamos fumar, ya que le comentamos que ya nos.ibamos para poder fumar y de haber sido por la mala info del check in la estancia hubiera mejorado la experiencia. En fin, gracias por todo. Todos muy amables en el roof. Jardines muy lindos, elevadores y áreas comunes limpias. Habitacion comoda. Gracias, volveremos quizá por su ubi, comodidad y ambiente en el roof.
Stayed 2 nights in May 2025

8/10 Good

Tessa

Liked: Staff & service, amenities
It was nice
Stayed 1 night in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2025