Accommodation in Portofino from NZ$151

As many other reviews suggested, the property is pretty outdated and in need of a remodel. This extends to the "water park" as well. If it wasn't included in the cost of the hotel already, I would have been really disappointed if my children were above the age of 5. In a 3 night stay, we only went to the water park 2 times, once for less than an hour and the other for 2 hours. We ordered lunch the second time and I was very disappointed in the quality. My daughter got chicken strips that came with chips. Chips were so stale and gross, they were inedible. I ordered a $24 salad that came with 3 tiny pieces of avocado, about twice that in chicken and cucumbers and some seriously wrinkled up tomatoes. It didn't come with dressing and when I asked the ranch, I was brought a warm packet of ranch that felt like it had been sitting out in the sun. The waitress was kind and allowed me to remove it from my bill. All in all, there wasn't anything special about this property. For a Hilton, you'd definitely expect more. No room service, even though it mentioned it on the website, a former pool bar it looked like that is abandoned, a very small hotel pool with no nearly enough chairs or towels and employees who rarely service the area. The rooms appeared clean, albeit outdated. The AC worked well. It was quiet. The hotel is like a labrynth. It's got lots of corridors and some strange dead ends. I would definitely choose a different property if I visit the area again with children.

Clean room great staff

Superior room with awesome view of the mountains. Smoke free casino.