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Hotel Santo Domingo

2.0 star property

Photo gallery for Hotel Santo Domingo

Dining
Family Room
Lobby sitting area
Family Room
A dormitory room with bunk beds, a chandelier, and a large window.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Housekeeping
The current price is NZ$57
includes taxes & fees
29 Aug - 30 Aug

Explore the area

View map
4 Poniente 312, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, El Parian Market
    ‪10 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with two beds, wooden flooring, a chandelier, and a TV mounted on the wall.

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Bed in Shared Dormitory, Mixed Dorm

A dormitory room with bunk beds, a chandelier, and a large window.

Bed in Shared Dormitory, Mixed Dorm

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed

A bed with a wooden frame, white bedding, and red pillows in a room with orange walls and a wooden door.

Standard Room, 1 Double Bed

  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room Single Use, 2 Single Beds

Standard Double Room Single Use, 2 Single Beds

Standard Double Room Single Use, 2 Single Beds

  • 7 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Double Beds and 3 Single Beds

View all photos for Standard Triple Room, 3 Single Beds

A hotel room with two beds, a desk, and a chair. There are pink lockers and a door with a sign.

Standard Triple Room, 3 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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About the area

Puebla

At Hotel Santo Domingo you'll be within just a 10-minute stroll of popular attractions like Zócalo de Puebla and Puebla Cathedral. Highlights at this Colonial hotel include in-room patios. .This hotel has free WiFi in public areas, tour/ticket assistance and luggage storage. Added amenities include a microwave in a common area and a fridge in a common area. .Attractions within a 10-minute drive of this Puebla Historic Center hotel include Cuauhtemoc Stadium and Centro Expositor.

What's nearby

  • Rosario Chapel - 2 min walk - 0.2 km
  • Zócalo de Puebla - 3 min walk - 0.3 km
  • Puebla Cathedral - 7 min walk - 0.6 km
  • El Parian Market - 10 min walk - 0.9 km
  • Puebla Convention Center - 13 min walk - 1.2 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 16 min walk
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 42 min drive

Restaurants

  • ‪Fonda de Santa Clara - ‬5 min walk
  • ‪Ostionería Gloria - ‬4 min walk
  • ‪La California - ‬4 min walk
  • ‪La Florecita - ‬4 min walk
  • ‪Fonda Margarita - ‬3 min walk

About this property

Hotel Santo Domingo

As a guest of Hotel Santo Domingo, you'll find tour/ticket assistance, a microwave in a common area, and a fridge in a common area. Public spaces have free WiFi.
  • 1 floor
  • 14 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
Hotel Santo Domingo offers 14 accommodations. Rooms open to patios. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Living room

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No lift

More

  • 1 floor
  • Colonial architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private or shared bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Living room

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Santo Domingo

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 200 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Hotel Santo Domingo.

Property is also known as

Hostal Santo Domingo Hostel Puebla
Hostal Santo Domingo Hostel
Hostal Santo Domingo Puebla
Hostal Santo Domingo
OYO Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Puebla
Hostal Santo Domingo Hostel
Hotel Santo Domingo Hotel Puebla

Frequently asked questions

What is the cancellation policy at Hotel Santo Domingo?

Hotel Santo Domingo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Santo Domingo?

As of 29 Jul 2026, prices found for a 1-night stay for 2 adults at Hotel Santo Domingo on 29 Aug 2026 start from NZ$57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Santo Domingo serve breakfast?

You bet, brekkie is offered daily.

Is there a free airport shuttle available at Hotel Santo Domingo?

No, Hotel Santo Domingo does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Santo Domingo?

Check-in begins at 1:00 PM. Check-out time is noon.

Are pets allowed at Hotel Santo Domingo?

No, pets and service animals are not allowed.

Hotel Santo Domingo Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 53 out of 154 reviews
Rating 8 - Good. 49 out of 154 reviews
Rating 6 - Okay. 22 out of 154 reviews
Rating 4 - Poor. 12 out of 154 reviews
Rating 2 - Terrible. 18 out of 154 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very kind and helpful. They made our stay nice! Good location to the plaza.
Stayed 27 nights in May 2025
Verified

2/10 Terrible

Mariano

Disliked: Cleanliness, amenities, property conditions & facilities
This was by far my Word experiencia. Very nasty and horrible hotel
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Room was huge. Beautiful historical building. Nice hot shower. The best thing was the staff. Such nice, helpful, wonderful people.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Alan josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genial
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in May 2024
Verified

8/10 Good

Man

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water sometimes
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Roberto

Disliked: Cleanliness, amenities, property conditions & facilities
One night had to sleep with door unlocked because was hard to open it from inside
Stayed 4 nights in Oct 2024
Verified

4/10 Poor

Karolina

Liked: Cleanliness, staff & service, amenities
As other reviewers have said about this room (2 double beds with balcony), avoid it - it is extremely loud and you're basically sleeping outside. The entire "wall" of the room is made of misshapen wooden shutters to board it up, and the slats of wood don't actually fit together, so there's large gaps that just allow bugs & the busy street exhaust fumes & noise to get in. This includes the pounding dance music that comes from the shop downstairs, which starts first thing in the morning & goes until late at night; trucks rumbling down the street all night, honking & playing music. Then the 6am sunlight blasting through the holes of the wooden slats. We didn't sleep at all because of all this, also the room often stank like car gases coming up from the street into the holes, it can make you light-headed. There was also only one key to the room/gate, & you always needed to lock your bedroom & front gate, which was difficult when you are 2 people. For example, my friend wanted to go out, while I wanted to stay in. This wasn't possible, unless I wanted to be locked inside the room until he got home. The staff was pretty fussy about the gate being double-locked at all times too, which was a bit excessive during the daytime. Surely one lock is enough. The good part is the convenient location, & shower was great, strong, a lot of hot water. But otherwise just avoid the balcony room
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Eduardo

Liked: Staff & service, amenities, property conditions & facilities
Es un lugar tranquilo para descansar. Por ser un hostal en los cuartos no tienen servicio de limpieza
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Alejandro

Liked: Cleanliness, staff & service
Disliked: Amenities
Ubicación y servicio excelente
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, amenities
Habitacion muy descuidada te cae polilla sobre la cama , el baño deficiente no servia bien elmflotador,la tv no agarra ningun canal solo se escucha, no hay nadie que resuelva 1 sola persona en hotel para todo y muy desatenta en la noche no hay nadie y los huespedes hace lo que quieren hacen ruido y no hay nadie a. Quien reportar, solo hay lugar para 4 carros si es que alcanzas sobre la recepcion y para entrar ponen polines y aun asi pegan los carros en las habitaciones se escucha de todo la sala comun muy sucia, definitivamente eviten una mala experiencia hay mejores hostales y a buen precio
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Monserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Buena para sus precios
Stayed 1 night in Sep 2025
Verified

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El baño no estaba en mas mejores condiciones, el sistema de entretenimiento no servía muy bien.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Yoshie

Disliked: Cleanliness, property conditions & facilities
Ventajas: Esta bien ubicado, es barato, el personal es atento Desventajas: El piso estaba muy sucio (no trapearon o hicieron limpieza), había hongos en la regadera, no hay privacidad y se escucha todo a través de las paredes. Unos muchachos que llegaron e fiesta a las 4 am e hicieron ruido no nos dejaron dormir, se escucha todo. Intenté buscar algún número de lobby pero no tuve éxito recibiendo respuesta. El hostal no es como las fotos, son muy engañosas, la verdad se ve muy viejo. Conclusión, es un Hostal de 2-3 estrellas, es barato y recibes lo que pagas
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Amaury Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service
Todo muy bien, talvez el tema de los colchones pero de ahí en fuera todo bien
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
La habitación 1 no funciona la tv, no funcionan los contactos de electricidad, el agua caliente tarda mucho en salir (10 minutos o más aprox) no funciona el internet, las instalaciones estan muy mal, hace falta mucho mantenimiento. No hay amenidades. El colchon es lo único bueno de la habitación.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Yezz!

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó, no lo recomiendo
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Pedro

Muy agradable lugar, recomendable.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Kevin Eduardo

Disliked: Cleanliness, amenities, property conditions & facilities
Fue una muy mala experiencia. El lugar es sucio, tanto que tuve que matar 4 cucarachas y de tamaño pequeño-mediano. No había personal en la noche con quien reportar los inconvenientes como que no había papel de baño, la limpieza del lugar, regadera rota o televisión que no funcionaba. Ha sido el peor lugar que he pisado. Por cierto, se llama Hotel pero es Hostel.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Sandrina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación estaba llena de cucarachas, mucha luz que nos despertaba muy temprano. El lugar es bastante cerca de todo en el centro pero por la noche hay prostitución al rededor del hostal. Teníamos siempre que abrir y cerrar los portales de las entradas con las llaves. Lo + : no hay ruido, es calmo
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Isa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacioso, excelente atención, servicios completos, en mi caso no servian las pilas del control y no me las quisieron cambiar ☹️ de ahí en fuera todo bien
Stayed 1 night in Aug 2025
Verified

6/10 Okay

mayraret

Liked: Cleanliness
Disliked: Staff & service
estan amplias las instalaciones, lo malo es que no hay elevador, no hacen servicio de limpieza en el cuarto, nos quedamos 2 dias y no se realizó aseo ni fueron por la basura del baño.
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Soojin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furchtbar. Die Angestellte war unkomunikativ und das Benehmen ist beleidigend und sehr unangenehm. Es gab Kakerlaken im Zimmer, und die Unterkunft hat den Koffer in der Küche gelassen nicht hygienisch. Und Check-In ist bis 20: 30. Das heisst , dass die Angestellte bis dahin den Koffer halten kann und bei der Information stand die Möglichleit zum Kofferbewahren aber sie hält nicht die Regelung bei Homepage von Hotels.com.
Stayed 2 nights in Aug 2025