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Grand Residences Riviera Cancún All Inclusive

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Grand Residences Riviera Cancún All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Property video
View from property
Microwave, espresso maker
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
The current price is NZ$830
includes taxes & fees
18 Dec - 19 Dec

Explore the area

View map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min drive‬
  • Place, Puerto Morelos Town Square
    ‪6 min drive‬
  • Place, Ojo de Agua Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Suite with Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite with Jacuzzi

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Plasma TV
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Bed

Junior Suite King Bed

Junior Suite King Bed

10.0 out of 10
Exceptional
(35 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 48 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Master Suite

Premium bedding, minibar, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 132 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Room

Room

Room

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Plasma TV
  • 48 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Elite Suite

Premium bedding, minibar, in-room safe, desk

Elite Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 132 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 223 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 8
  • 2 King Beds and 4 Twin Murphy Beds

View all photos for Family Suite, 2 Bedrooms, Beach View

47-inch plasma TV with cable channels, TV, DVD player

Family Suite, 2 Bedrooms, Beach View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 223 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 8
  • 2 King Beds, 3 Twin Murphy Beds and 1 Double Bed

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 281 sq m
  • 3 bedrooms
  • Resort view
  • Sleeps 10
  • 2 King Beds, 4 Twin Murphy Beds and 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Beach View

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms, Beach View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 281 sq m
  • 3 bedrooms
  • Beach view
  • Sleeps 10
  • 2 King Beds, 3 Twin Murphy Beds and 3 Double Beds

View all photos for Suite, 1 Bedroom, Private Pool

Suite, 1 Bedroom, Private Pool | Terrace/patio

Suite, 1 Bedroom, Private Pool

8.4 out of 10
Very good
(6 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 291 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

Junior Suite Jacuzzi

  • Sleeps 2

Junior Suite King Bed

  • Sleeps 3

View all photos for Master Suite 1 Bedroom And King Bed

Premium bedding, minibar, in-room safe, desk

Master Suite 1 Bedroom And King Bed

  • Sleeps 5

View all photos for Junior Suite King Bed, Beachfront

Premium bedding, minibar, in-room safe, desk

Junior Suite King Bed, Beachfront

  • Sleeps 3

View all photos for Master Suite 1 Bedroom And King Bed, Beachfront

Premium bedding, minibar, in-room safe, desk

Master Suite 1 Bedroom And King Bed, Beachfront

  • Sleeps 5

Suite, One King Bed, Non Smoking, Resort View

  • Sleeps 2

One-Bedroom Suite With Private Pool

  • Sleeps 5

Family Two-Bedroom Suite

  • Sleeps 8

Three-Bedroom Family Suite

  • Sleeps 10

Family Suite, 2 Bedrooms, Beach View

  • Sleeps 8

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Grand Residences Riviera Cancún All Inclusive. You'll be within a 20-minute walk of Arrecife de Puerto Morelos National Park and 3.7 km (2.3 mi) from Puerto Morelos Artists’ Cooperative. Highlights at this all-inclusive hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include hot stone massages and beachside massages along with facials, body treatments and aromatherapy. The restaurant, El Faro Grill, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Lobby Cafe and Bar is the hotel's own lobby lounge. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. 1507 square feet (140 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also free valet parking, along with the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this 5-property class Puerto Morelos hotel include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min drive - 4.3 km
  • Puerto Morelos Town Square - 6 min drive - 5.0 km
  • Ojo de Agua Beach - 6 min drive - 5.0 km
  • Puerto Morelos Artists’ Cooperative - 6 min drive - 5.0 km
  • Faro Inclinado - 6 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • ‪Ile De France - ‬18 min walk
  • ‪La Alhambra - ‬15 min walk
  • ‪A'akat - ‬18 min walk
  • ‪Zan-Za Bar - ‬18 min walk
  • ‪Aromas - ‬18 min walk

About this property

Grand Residences Riviera Cancún All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Grand Residences Riviera Cancún All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Residences Riviera Cancún All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto Morelos hotel.

  • 144 guestrooms or units
  • 5 levels
  • 7 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 1507 sq ft of conference space
  • 140 sq. m of conference space
  • Built in 2013
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Grand Residences Riviera Cancún All Inclusive offers 144 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature premium bedding. 47-inch plasma televisions come with cable channels and DVD players. Microwaves, espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,507 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • 7 buildings
  • At least 80% lighting from LEDs
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 011-013-002398/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Frequently asked questions

What is the cancellation policy at Grand Residences Riviera Cancún All Inclusive?

Grand Residences Riviera Cancún All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Residences Riviera Cancún All Inclusive?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Grand Residences Riviera Cancún All Inclusive on 18 Dec 2025 start from NZ$823.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Residences Riviera Cancún All Inclusive?

Yep, Grand Residences Riviera Cancún All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Grand Residences Riviera Cancún All Inclusive?

The closest beach to Grand Residences Riviera Cancún All Inclusive is Maroma Beach (12.3 km).

Is there a spa on site at Grand Residences Riviera Cancún All Inclusive?

Yep, there is an onsite spa at Grand Residences Riviera Cancún All Inclusive. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Grand Residences Riviera Cancún All Inclusive have a pool?

Yep, and guests love it! Grand Residences Riviera Cancún All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Residences Riviera Cancún All Inclusive?

Grand Residences Riviera Cancún All Inclusive features 3 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Grand Residences Riviera Cancún All Inclusive a romantic place to stay?

1 hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Grand Residences Riviera Cancún All Inclusive.

Is Grand Residences Riviera Cancún All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Residences Riviera Cancún All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Residences Riviera Cancún All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Grand Residences Riviera Cancún All Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Grand Residences Riviera Cancún All Inclusive?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Residences Riviera Cancún All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Residences Riviera Cancún All Inclusive?

No, pets are not allowed.

Grand Residences Riviera Cancún All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 771 out of 1002 reviews
Rating 8 - Good. 126 out of 1002 reviews
Rating 6 - Okay. 53 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: beautiful, well-maintained property, very attentive and friendly staff, delicious food, easy transportation to and from the airport, quiet location, not crowded at all, a truly relaxing vacation, most guests were seniors or families with young children Cons: We visited in September not knowing seaweed at the beach was a problem, the winter months would be a better time to go. We were offered free salon services or excursions if we agreed to attend a 1 1/2 hour “presentation” so beware, it’s just a sales pitch to join a membership to their hotels
Stayed 5 nights in Sep 2025

10/10 Excellent

Alison, Murphy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Dwayne

Stayed 3 nights in Sep 2025

10/10 Excellent

Mohammed, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Sep 2025

8/10 Good

HERBERT, SAN RAMON

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2025

8/10 Good

Robert, West Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best resort we’ve ever stayed at. The staff is incredible. The food is top-notch, and everything is incredibly well maintained.
Stayed 8 nights in Aug 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort staffed hospitality everything was very nice.
Stayed 3 nights in Sep 2025

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive and everything of great quality. Variety and great service. A true 5 star place. My husband and I were celebrating our anniversary and it was definitely a treat. The true vacation was the hotel and the great staff, food and care
Stayed 2 nights in Sep 2025

8/10 Good

WO MING

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay for our vacation, stuff are very friendly. Had a great time with this hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Cynthia, Bulverde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is ne of the best resorts I have been to. Will definitely come back again.
Stayed 3 nights in Aug 2025

8/10 Good

Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My two adult children and I stayed at this hotel for 1 night. The master suite was excellent. I enjoyed the Bose sound system and several TVs in the rooms. The suite is traditional styling and will likely appeal to older travelers. I had an excellent salmon dish and my two kids had good skirts steaks for dinner at Flor De Canela along with two very good musicians playing older songs which was quite entertaining, relaxing, and quite enjoyable. The hotel was right on the beach and my beachfront master suite provided a great place for me to record the sound of the ocean. It’s a quiet and just a really fantastic place to relax and enjoy the ocean. I would have enjoyed sleeping on a hammock outside while listening to the waves, but there was no hammock. My daughter and I also enjoyed a lap pool that we used to get some exercise. This is a great place for retirees or anyone just wanting to get away from the city vibe and be next to the ocean. The beach wasn’t really usable since there were many seaweeds in the water though.
Stayed 1 night in Aug 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the construction next door, it was absolutely amazing. Will definitely stay again
Stayed 3 nights in Aug 2025

8/10 Good

Erik

Stayed 7 nights in Aug 2025

10/10 Excellent

Steve

Stayed 3 nights in Apr 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very good and rooms were nice
Stayed 6 nights in Aug 2025

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were really comfortable and very friendly staff
Stayed 4 nights in Aug 2025

8/10 Good

Cristina, Vancouver

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort property was beautiful: lobby, pool, restaurant and room. Front desk staff and concierge were friendly, helpful and courteous. Room service food was delicious. Cons: Our room came with an outdoor jacuzzi but it was so dirty, we did not use it. Staff near the pool were not very helpful. We were told that we could order poolside but every time we asked a server, they directed us to the pool bar and snack bar. However, other guests around us were able to order from the lounge chairs. We booked a reservation for French night and the server took orders from guests that were seated after us. Kitchen staff got our order wrong, even when the waiter told us about our special requests.
Stayed 1 night in Aug 2025

10/10 Excellent

Loris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in this resort is exceptional. The staff are very nice and super friendly. The rooms are typical Hacienda style, spacious and beautiful. The resort has limited dining options but the food is great. The pool area services are great. They have good entertainment for kids and few for adults. If you are looking for a quiet relaxing resort this place is for you. The beach however is not the typical Cancun beach and there are a lot of seaweed and sometimes the smell can be too much. We personally like to stay at the hotel zone area. This resort was la bit boring for us.
Stayed 7 nights in Aug 2025

2/10 Terrible

joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff
Stayed 5 nights in Aug 2025

10/10 Excellent

Woonghwi

Liked: Amenities
Great
Stayed 4 nights in Aug 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service lime soup was everything! The international restaurant had great salmon and steak. Friendly staff and wonderful pool .
Stayed 4 nights in Aug 2025

10/10 Excellent

tahsin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, staff is so pleasant to be around, Family
Stayed 3 nights in Aug 2025

6/10 Okay

Joseph Jamil

Travelled with group
Liked: Cleanliness, amenities
Overall if you want to relax and not leave the resort it’s perfect, but if your looking for clubs stay in Cancun, not puerto morales. It’s a cool place pools nice and good activities around but it was inconvenient to be 40-50 minutes away from all the fun
Stayed 3 nights in Aug 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a quiet, smaller, more intimate all inclusive vacation this resort is for you. Great food, clean property, very attentive staff. Tips are expected. You will get a cheque with the zero balance at the end of each meal with a tip option. Smart way to encourage tips. The day entertainment team were so much fun! Alejandra, Grecia, Mishele are the best!!! There isn’t a lot of evening entertainment but it wasn’t a problem. The evenings were quiet and enjoyable. A bit of a construction going on around the property, but the management did a good job to keep it somewhat discrete and not disruptive.
Stayed 5 nights in Aug 2025