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Sheraton Buganvilias Puerto Vallarta

4.5 star property

Photo gallery for Sheraton Buganvilias Puerto Vallarta

2 outdoor pools, pool umbrellas, pool loungers
Hot tub, body treatments, aromatherapy, hot stone massages
Meeting facility
Hot tub, body treatments, aromatherapy, hot stone massages
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
The current price is NZ$487
includes taxes & fees
28 Apr - 29 Apr

Explore the area

View map
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta, 48333
  • Place, Playa Las Glorias
    ‪5 min walk‬
  • Place, Camarones Beach
    ‪12 min walk‬
  • Place, Hotel Zone Beach
    ‪14 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Garden View (Terrace)

Deluxe Room, 1 King Bed, Garden View (Terrace)

Deluxe Room, 1 King Bed, Garden View (Terrace)

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View (Terrace)

Deluxe Room, 2 Double Beds, Garden View (Terrace)

Deluxe Room, 2 Double Beds, Garden View (Terrace)

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(30 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(27 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Terrace)

Deluxe Room, 1 King Bed, Ocean View (Terrace)

Deluxe Room, 1 King Bed, Ocean View (Terrace)

8.4 out of 10
Very good
(44 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Terrace)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View (Terrace)

9.2 out of 10
Wonderful
(19 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(13 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed

Signature Room, 1 King Bed

  • Bay view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

  • Bay view
  • 40 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View (Ground Floor)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View (Ground Floor)

9.0 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

8.4 out of 10
Very good
(30 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About the area

Puerto Vallarta

Sheraton Buganvilias Puerto Vallarta puts you in the heart of Puerto Vallarta, connected to the convention centre and within just a 10-minute stroll of Bay of Banderas and Playa Las Glorias. Highlights at this luxury resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The family restaurant, La Villita, is open for breakfast, lunch and dinner. Gastro Bar Embarcadero is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and free kids' club. Plus you'll find a gym, a hot tub and a sauna. Buffet breakfast is available daily between 11 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Hotel Zone resort, you'll be 2.2 km (1.4 mi) from Malecon and 4.2 km (2.6 mi) from Cruise Ship Terminal.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Playa Las Glorias - 5 min walk - 0.5 km
  • Uno - 9 min walk - 0.8 km
  • Camarones Beach - 12 min walk - 1.1 km
  • Hotel Zone Beach - 14 min walk - 1.2 km
  • Malecon - 2 min drive - 2.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 19 min drive

Restaurants

  • ‪La Villita - ‬1 min walk
  • Sheraton Lobby Bar
  • ‪punta sal - ‬1 min walk
  • ‪El Patron - ‬4 min walk
  • ‪Ristorante Trattoria - ‬1 min walk

About this property

Sheraton Buganvilias Puerto Vallarta

Some rates at Sheraton Buganvilias Puerto Vallarta are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sheraton Buganvilias Puerto Vallarta , you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

This 4.5-star Puerto Vallarta resort is smoke free.

  • 473 guestrooms or units
  • 13 levels
  • 6 buildings
  • 6 dining venues
  • 4 bars or lounges
  • 16146 sq ft of conference space
  • 1500 sq. m of conference space
  • Built in 1980
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Sheraton Buganvilias Puerto Vallarta offers 473 accommodations with minibars and espresso makers. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 105 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 105 per day)

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 11 AM to 1:00 PM for a fee: MXN 463 for adults and MXN 463 for children
  • 4 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Alfresco Trattoria
  • Gastro Bar Embarcadero
  • La Villita
  • Las Gaviotas
  • Pescatore

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping centre
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 13 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 800 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 463 for adults and from MXN 463 for children
  • Fee for in-room wireless Internet: MXN 105 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 105 per day (rates may vary)
  • Pet fee: MXN 800 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Buganvilias
Buganvilias Resort
Buganvilias Sheraton
Sheraton Buganvilias
Sheraton Buganvilias Puerto Vallarta
Sheraton Buganvilias Resort
Sheraton Buganvilias Resort Puerto Vallarta
Puerto Vallarta Sheraton
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Sheraton Buganvilias Resort Convention Center
Sheraton Buganvilias Resort & Convention Center Resort
Sheraton Buganvilias Resort & Convention Center Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Sheraton Buganvilias Puerto Vallarta ?

Sheraton Buganvilias Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Buganvilias Puerto Vallarta ?

As of 30 Mar 2026, prices found for a 1-night stay for 2 adults at Sheraton Buganvilias Puerto Vallarta on 28 Apr 2026 start from NZ$487, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Buganvilias Puerto Vallarta ?

Yep, Sheraton Buganvilias Puerto Vallarta has a free self car park and free valet parking.

Are there any beaches close to Sheraton Buganvilias Puerto Vallarta ?

Yep, Sheraton Buganvilias Puerto Vallarta is a short 6-minute walk from Playa Las Glorias.

Is there a spa on site at Sheraton Buganvilias Puerto Vallarta ?

Yep, there is an onsite spa at Sheraton Buganvilias Puerto Vallarta . You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Sheraton Buganvilias Puerto Vallarta have a pool?

Yep, and guests love it! Sheraton Buganvilias Puerto Vallarta has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sheraton Buganvilias Puerto Vallarta ?

Sheraton Buganvilias Puerto Vallarta features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with hydromassage showerheads, Select Comfort beds and premium bedding.

What makes Sheraton Buganvilias Puerto Vallarta a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Buganvilias Puerto Vallarta .

Is Sheraton Buganvilias Puerto Vallarta family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free extra beds in the guestrooms, it's no surprise that Sheraton Buganvilias Puerto Vallarta is a hit with families.

Does Sheraton Buganvilias Puerto Vallarta serve breakfast?

Sure does, buffet brekkie is served daily from 11 AM to 1:00 PM.

Is there a free airport shuttle available at Sheraton Buganvilias Puerto Vallarta ?

No, Sheraton Buganvilias Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Buganvilias Puerto Vallarta ?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Buganvilias Puerto Vallarta ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Buganvilias Puerto Vallarta ?

Dogs are welcome at Sheraton Buganvilias Puerto Vallarta , with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Sheraton Buganvilias Puerto Vallarta Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 549 out of 1003 reviews
Rating 8 - Good. 247 out of 1003 reviews
Rating 6 - Okay. 109 out of 1003 reviews
Rating 4 - Poor. 49 out of 1003 reviews
Rating 2 - Terrible. 49 out of 1003 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kurt

Stayed 1 night in Dec 2025

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Shawn

Liked: Cleanliness
Stayed 5 nights in Dec 2025

8/10 Good

Caitlin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rolando and Carlos were awesome! Friendly, and made great drinks. The restaurants that you had to reserve were a little disappointing. All inclusive except for the menu items that had stars next them which was almost the entire menu besides tacos. Food was delicious tho at least. Room was awesome, pools and areas were beautiful. Time share push was a little much sometimes.
Stayed 6 nights in Dec 2025

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, pool
Stayed 7 nights in Dec 2025

6/10 Okay

Marilyn

Stayed 5 nights in Dec 2025

10/10 Excellent

Skylar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing to complain other than the poolside food and bar closing real early
Stayed 1 night in Dec 2025

10/10 Excellent

Myrna

Stayed 3 nights in Nov 2025

10/10 Excellent

Shao-Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 10 nights in Dec 2025

6/10 Okay

Fredi

Stayed 4 nights in Dec 2025

4/10 Poor

Dan Russek

Stayed 5 nights in Dec 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept. Room was clean.
Stayed 7 nights in Dec 2025

10/10 Excellent

Alireza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience staying in this fabulous resort. everything was fine . especially staff were super friendly and nice.
Beautiful sunset view from the pool
Stayed 5 nights in Dec 2025

8/10 Good

Vic

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 8 nights in Dec 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is nice. Not the place to stay if you are looking for a beach vacation since it is very rocky. The pools are nice as are the restaurants. We had great service during our stay. There are nice pools. Rooms are a great size and very comfy bed.
Stayed 1 night in Dec 2025

8/10 Good

ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and very clean but they are very pushy with their time shares. We were going to take a walk down the street and one of the hotel staff was following us and watching us cause she wanted us to hear her presentation and we told her no. The buffet was okay but the other restaurants at the hotel was great!
Stayed 6 nights in Dec 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean room, pool, servers at pool.
Stayed 7 nights in Dec 2025

8/10 Good

David

Liked: Cleanliness
Stayed 8 nights in Dec 2025

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: great restaurants, friendly staff, amazing views, lobby bar fun and staff super welcoming. Very central location Pool and swim up bar are fun. Nice design private outdoor jacuzzi tub in the center of rock fountain. Beautifullly placed in middle poo with fun cascades. Cons: inconsistent quality /standard some rooms need maintenance: room 1920 and 1715 mattress lack support, sunken, old creaky frame, shower head not working room 1920. A suggestion for public washrooms would be useful to post signs near sink for people not to rinse and wash their feet as the sand can clog the drains. Despite the shower faucets outside I noticed some people doing and I was concerned. I'd like to report an unpleasant incident from members of the Club Bonvoy. My husband and I had our towels on the beach loungers neat buffet entrance. He went back to the room to get something and i went to the beach to take photos of the beautiful scenery just to come back to our lounger occupied by two strangers and our bag and towels tossed over on the first umbrella lounger . My water bottle was still on the chair as well. I pointed this out to the couple and the guy rudely told me "well youre over there now" That is extremely rude . We never had anyone be so disrespectful in any other resort. We can't even feel comfortable going to thw bathroom in fear someone would "steal " our spot and toss our belongings.
Stayed 7 nights in Dec 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had to flag down waiters around the pool all the time.
Stayed 7 nights in Dec 2025

6/10 Okay

Gayle

Stayed 7 nights in Dec 2025

10/10 Excellent

margaret e, saint clairsville

Would live to stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, pools were great and the food was so good.
Stayed 4 nights in Dec 2025

8/10 Good

Nancy, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are overall quite helpful & friendly. Check in was quick. Room is spacious but the showet stall door was leaking water when taking shower. Only suggestion is all restaurants should be open to first come first serve. You can't just walk in even the restaurant is very empty.
Stayed 3 nights in Dec 2025