Sheraton Buganvilias Resort & Convention Center

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Sheraton Buganvilias Resort & Convention Center

2 outdoor pools, pool umbrellas, pool loungers
Meeting facility
On the beach, sun-loungers, beach umbrellas, beach towels
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
4 bars/lounges, swim-up bar, poolside bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Hot tub
  • Pool
  • Bar
  • All-inclusive
The current price is NZ$390
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta, 48333
  • Malecon
    ‪2 min drive‬
  • Playa de los Muertos
    ‪4 min drive‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

Deluxe Room, 1 King Bed, Terrace, Garden View

8.0 out of 10
Very good
(20 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(22 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed, Terrace, Ocean View

8.2 out of 10
Very good
(38 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Terrace, Garden View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(29 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Signature Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Select Comfort bed
  • 40 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Terrace, Ocean View

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Select Comfort bed
  • 40 sq m
  • Bay view
  • Sleeps 2
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Garden View, Ground Floor

8.8 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed, Garden View, Ground Floor

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Separate bedroom
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

You may also like

About the area

Puerto Vallarta

Sheraton Buganvilias Resort & Convention Center places you in the centre of Puerto Vallarta, connected to the convention centre and within a short 5-minute stroll of Galeria Flores and Playa Las Glorias. Highlights at this luxury resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The family restaurant, La Villita, is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and free kids' club. Plus you'll find a gym, a hot tub and a sauna. Buffet breakfast is available daily between 11 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Hotel Zone resort, you'll be 1.7 km (1.1 mi) from Malecon and 4.1 km (2.6 mi) from Cruise Ship Terminal.

What's nearby

  • Playa Las Glorias - 3 min walk - 0.3 km
  • Camarones Beach - 10 min walk - 0.9 km
  • Malecon - 2 min drive - 2.0 km
  • Playa de los Muertos - 4 min drive - 3.5 km
  • Cruise Ship Terminal - 4 min drive - 3.9 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪Birrieria los Robles - ‬4 min walk
  • ‪Nine Ninety 9 - ‬3 min walk
  • ‪Cafe Por Favor - ‬5 min walk
  • ‪Sheraton Lobby Bar - ‬1 min walk
  • ‪Kosta Taco - ‬8 min walk

About this property

Sheraton Buganvilias Resort & Convention Center

Luxury resort on the beach, with 2 outdoor pools
Some rates at Sheraton Buganvilias Resort & Convention Center are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sheraton Buganvilias Resort & Convention Center, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

This 4.5-star Puerto Vallarta resort is smoke free.

  • 473 guestrooms or units
  • 13 levels
  • 6 buildings
  • 6 dining venues
  • 4 bars or lounges
  • 16146 sq ft of conference space
  • 1500 sq. m of conference space
  • Built in 1980
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Sheraton Buganvilias Resort & Convention Center offers 473 accommodations with minibars and espresso makers. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 105 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 105 per day)

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 11 AM to 1:00 PM for a fee: MXN 463 for adults and MXN 463 for children
  • 4 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Villita
  • Las Gaviotas

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping centre
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 13 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 463 for adults and from MXN 463 for children
  • Fee for in-room wireless Internet: MXN 105 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 105 per day (rates may vary)
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Buganvilias
Buganvilias Resort
Buganvilias Sheraton
Sheraton Buganvilias
Sheraton Buganvilias Puerto Vallarta
Sheraton Buganvilias Resort
Sheraton Buganvilias Resort Puerto Vallarta
Puerto Vallarta Sheraton
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Sheraton Buganvilias Resort Convention Center
Sheraton Buganvilias Resort & Convention Center Resort
Sheraton Buganvilias Resort & Convention Center Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Sheraton Buganvilias Resort & Convention Center?

Sheraton Buganvilias Resort & Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Buganvilias Resort & Convention Center?

As of 14 Aug 2025, prices found for a 1-night stay for 2 adults at Sheraton Buganvilias Resort & Convention Center on 24 Aug 2025 start from NZ$389.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Buganvilias Resort & Convention Center?

Yep, Sheraton Buganvilias Resort & Convention Center has a free self car park and free valet parking.

Are there any beaches close to Sheraton Buganvilias Resort & Convention Center?

Yep, Sheraton Buganvilias Resort & Convention Center is a short 9-minute walk from Camarones Beach.

Is there a spa on site at Sheraton Buganvilias Resort & Convention Center?

Yep, there is an onsite spa at Sheraton Buganvilias Resort & Convention Center. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sheraton Buganvilias Resort & Convention Center have a pool?

Yep, and guests love it! Sheraton Buganvilias Resort & Convention Center has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sheraton Buganvilias Resort & Convention Center?

Sheraton Buganvilias Resort & Convention Center features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with hydromassage showerheads, Select Comfort beds and premium bedding.

What makes Sheraton Buganvilias Resort & Convention Center a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Buganvilias Resort & Convention Center.

Is Sheraton Buganvilias Resort & Convention Center family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free extra beds in the guestrooms, it's no surprise that Sheraton Buganvilias Resort & Convention Center is a hit with families.

Does Sheraton Buganvilias Resort & Convention Center serve breakfast?

Sure does, buffet brekkie is served daily from 11 AM to 1:00 PM.

Is there a free airport shuttle available at Sheraton Buganvilias Resort & Convention Center?

No, Sheraton Buganvilias Resort & Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Buganvilias Resort & Convention Center?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Buganvilias Resort & Convention Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Buganvilias Resort & Convention Center?

Dogs are welcome at Sheraton Buganvilias Resort & Convention Center, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Sheraton Buganvilias Resort & Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1003 reviews
Rating 8 - Good. 255 out of 1003 reviews
Rating 6 - Okay. 111 out of 1003 reviews
Rating 4 - Poor. 57 out of 1003 reviews
Rating 2 - Terrible. 59 out of 1003 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good family property.
Stayed 4 nights in May 2025

2/10 Terrible

Carlos

Travelled with family
Disliked: Staff & service, amenities
Staff was not helpful.
Stayed 3 nights in Apr 2025

6/10 Okay

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was very rocky and not very swimmable
Stayed 3 nights in May 2025

10/10 Excellent

Griselda, IRVING

Stayed 3 nights in May 2025

10/10 Excellent

Sergio

Travelled with family
Everything about it was excellent. I will stay again here in the future.
Stayed 2 nights in May 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family really enjoyed this property. The pool area was great There's plenty of room and the staff was amazing. Another plus is that you can walk to town. The only thing I didn't like is when we first arrived they pulled us aside and we're trying to sell us some kind of a package. Just let them politely no that you're not interested and they will leave you alone. We had a garden view that had a small patio area. My other family members were up higher. I liked my room better because I get up early and it gave me an area to drink coffee and enjoy the weather without disrupting other people in the room. There is a Starbucks on site and a bakery coffee shop and grocery store within a five minute walk. The next time we go back to Puerto Vallarta we will be staying here again
Stayed 7 nights in Mar 2025

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The workers were so helpful and everything was so beautiful and clean im planing a family vacation in December
Stayed 1 night in May 2025

4/10 Poor

Kristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room that we had stayed in had multiple issues; the refrigerator door was broken, the shower handle faucet was broken, alongside the fact that we had construction that begun at 2 am right outside our hotel room. When we brought these issues up to the staff during check out, he seemed surprised and unphased by our unpleasant experience during the second night.
Stayed 2 nights in May 2025

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was way better than what we were expecting. Don't know what the reviews were about the food being bad. We like good food and overall it was great. Only one night that wasn't amazing (we thought) was the Fiesta Night's food but generally it was great. First room had a loud noise from HVAC above and they moved us no problem to a higher room which didn't have a balcony but it was a great room and we saw whales most mornings! So cool. The only downside to this hotel, like others have mentioned is the timeshare people. It's really hard to know that that's what they are as they look like normal staff there that appear to want to help you. They are very pushy and I don't know why the hotel has allowed this sort of service without being transparent about what they are selling. The rest of the staff were lovely, very high standard of service but the timeshare pushiness puts a sour taste in your mouth, they wasted a lot of our time talking our ears off on multiple occasions and we're too polite but eventually I told them they're wasting our time and we don't have a long stay there. Anyway, I would go back here for sure especially now I know who the timeshare people are so I can avoid them.
Stayed 5 nights in Mar 2025

10/10 Excellent

Aaron, Robstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Donald R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms clean
Stayed 1 night in Apr 2025

10/10 Excellent

Sukanya

Stayed 5 nights in Apr 2025

6/10 Okay

Terence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is really a hotel, not a resort. Food was 3/5. My wife is a vegetarian and had a VERY difficult time finding anything with protein (ended up buying protein bars despite having the all inclusive package). Location is close to town but not really walkable. The timeshare people were very annoying. Pool was nice but too warm. Gym is very nice.
Stayed 7 nights in Apr 2025

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service
It was amazing
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria De La Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 5 nights in Apr 2025

6/10 Okay

stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not like feeling tricked into a timeshare talk
Stayed 3 nights in Apr 2025

8/10 Good

james Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property service was great housekeeping could be better
Stayed 7 nights in Apr 2025

8/10 Good

Eugene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Sheraton Buganvilia many times over the last 25 years, andthis time our timing was just right. The day we arrived we were greeted with an awesome showing of whales, and then blessed to see them each day we were there.

10/10 Excellent

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations! Will definitely recommend to friends & family!

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Dawn Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael Brian, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at the Sheraton especially Juan and Erica in the breakfast service , you couldn't find any more better service in any location. One complaint I have is the availability of ATM's at the Hotel , the type of ATM would not let me access my Canadian Accounts and we had to make 30 minute trips to the closest ATM. Its an International Hotel and this Banks ATM is unacceptable.
Stayed 5 nights in Apr 2025

10/10 Excellent

maria

Stayed 4 nights in Mar 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what makes this place amazing!
Stayed 14 nights in Mar 2025

10/10 Excellent

Gloria Catalina Valdivia

Stayed 7 nights in Mar 2025