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Hotel Mousai Cancun Adults Only - All Inclusive

Property class: 5 and above

Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive

Exterior
Property video
A room with a wooden floor, a hammock, a sofa, a small table, and a large window with a view of the ocean.
A hotel room with a bed, a yellow armchair, a striped armchair, a small table with a lamp, and a view of the sea through a sliding glass door.
A beachfront hotel with multiple floors, palm trees, and sun loungers along the sandy beach.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$1,524
includes taxes & fees
24 Oct - 25 Oct

Explore the area

View map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Beach
    ‪14 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪6 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Suite 2 Queen Beds Ocean Front

A modern hotel room with a large bed, a bench, a desk, and a view of the ocean.

Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

A hotel room with a bed, a yellow armchair, a striped armchair, a desk with a laptop, and a large TV. There is a balcony with a view of the ocean.

Suite 1 King Bed Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front

A spacious bedroom with a large bed, a ceiling fan, and a view of the ocean through floor-to-ceiling windows.

Corner Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 2 Queen Beds Ocean Front

A hotel room with two beds, a large window with a view of the ocean, a ceiling fan, and a flat-screen TV.

Ultra Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 1 King Bed Ocean Front

A hotel room with a large bed, a sofa, a TV, and a balcony with a view of the sea.

Ultra Suite 1 King Bed Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite Ocean Front

A spacious bedroom with a large bed, a ceiling fan, and a view of the ocean through floor-to-ceiling windows.

Ultra Corner Suite Ocean Front

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite Ocean Front

A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 215 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

A spacious bedroom with a large bed, a ceiling fan, and a view of the ocean through floor-to-ceiling windows.

Ultra Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 215 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Master Suite

A modern hotel room with a large bed, a bench, a glass partition, a desk, and a chair.

Two Bedroom Master Suite

  • Ocean view
  • 203 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Master Suite

A modern living room with a large flat-screen TV, comfortable seating, a ceiling fan, and a view of the city through large windows.

Ultra Two Bedroom Master Suite

  • Ocean view
  • 203 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Hotel Mousai Cancun Adults Only - All Inclusive. Within steps you'll find Punta Sam Beach and Punta Sam Ferry Terminal within a 15-minute stroll. .A day of pampering at Spa Imagine can include deep-tissue massages, hot stone massages, facials and body treatments along with access to the sauna. The fine-dining restaurant, NOI Ristorante Italiano, serves Italian cuisine and is open for breakfast and dinner. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 outdoor swimming pools and gym. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. There's also free valet parking, along with the convenience of airport drop-off service.
View more Resorts in Punta SamOpens in a new window

What's nearby

  • Punta Sam Beach - 14 min walk - 1.2 km
  • Mujeres Beach - 4 min drive - 2.9 km
  • Playa Mujeres Golf Club - 6 min drive - 5.3 km
  • North Beach - 46 min drive - 9.1 km
  • Dolphin Discovery - 53 min drive - 14.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Mike's Coffee - ‬5 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Gourmet Hall - ‬7 min walk

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Hotel Mousai Cancun Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Mousai Cancun Adults Only - All Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

There's an onsite 24-hour business centre. A rooftop terrace, spa services, and gift shops/newsstands are also featured at the luxury Hotel Mousai Cancun Adults Only - All Inclusive. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free valet parking is available.

This 5-star Punta Sam property is smoke free.

  • 88 guestrooms or units
  • 9 levels
  • 12 dining venues
  • 3 bars or lounges
  • Built in 2024
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay-per-view films and smart speakers. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Spa Imagine has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

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Property amenities

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Mousai Cancun Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

Property Registration Number 003-007-005445/2025

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Frequently asked questions

What is the cancellation policy at Hotel Mousai Cancun Adults Only - All Inclusive?

Hotel Mousai Cancun Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Mousai Cancun Adults Only - All Inclusive?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Mousai Cancun Adults Only - All Inclusive on 24 Oct 2026 start from NZ$1,524, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Mousai Cancun Adults Only - All Inclusive?

Yep, Hotel Mousai Cancun Adults Only - All Inclusive has free valet parking.

Are there any beaches close to Hotel Mousai Cancun Adults Only - All Inclusive?

Yep, Hotel Mousai Cancun Adults Only - All Inclusive is a short 14-minute walk from Punta Sam Beach.

Is there a spa on site at Hotel Mousai Cancun Adults Only - All Inclusive?

Yep, Spa Imagine is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Hotel Mousai Cancun Adults Only - All Inclusive have a pool?

Hotel Mousai Cancun Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Hotel Mousai Cancun Adults Only - All Inclusive?

Hotel Mousai Cancun Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and 12 restaurants. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hotel Mousai Cancun Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Mousai Cancun Adults Only - All Inclusive.

Is Hotel Mousai Cancun Adults Only - All Inclusive family-friendly?

No, Hotel Mousai Cancun Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hotel Mousai Cancun Adults Only - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hotel Mousai Cancun Adults Only - All Inclusive?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Mousai Cancun Adults Only - All Inclusive?

Yep, they've got a poolside bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Mousai Cancun Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Mousai Cancun Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 131 out of 145 reviews
Rating 8 - Good. 7 out of 145 reviews
Rating 6 - Okay. 1 out of 145 reviews
Rating 4 - Poor. 5 out of 145 reviews
Rating 2 - Terrible. 1 out of 145 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel - highly recommend
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. All staff members were amazing; they were fun and very kind. I recommend the rooftop restaurant and pool. The food and service are incredible. My daughters-in-law and I had a blast, great vacation. Very clean, outrageous staff, beautiful balcony view with a jacuzzi spa, total relaxation. This place is wonderful for adults who want a nice quiet place to relax.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing food, relaxing place
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!!!
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel ever. The photos don’t show how wonderful and helpful the staff is. Sleek modern amenities with cool extras like a Toto bidet and automatic curtains and Bluetooth speakers in the room. The sunken true hot tub and balcony hammock make it one of the best balconies anywhere and every room is ocean front.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mousai is a wonderful property. The staff took care of us from the moment we checked in to check out. Our room was absolutely stunning. We spent alot of time at the rooftop infinity pool. The view is fantastic. The main restaurant on the property Noi was very enjoyable. My only complaint was the time share sales pitch after check in but after that is over the experience at hotel Mousai is amazing.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
New hotel, good restaurants, lots of pools and staff was great.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite property in Cancun. A true 5 star adult’s only resort. The service is exceptional, the food is top notch and the property is beautiful and very well maintained
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very friendly staff that went out of their way to help and serve us.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was lovely!!
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel!
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Luxurious hotel with top notch staff and food. Loved every minute here. The jacuzzi was the best one I have been in. Couldn't ask for a better vacation.
Rooftop pool was amazing as was service.
Noi was delicious!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property condition and facilities are excellent. Services is not 5 stars, some staff need more training.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place for vacation
Stayed 6 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, the hotel was new, clean and beautiful. Food was very good (except desserts which were just ok). Loved the pool. The adults only vibe was very relaxing!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service, the kindest and most attentive staff. The best food I’ve had at an all-inclusive (Noi was our favorite). Will definitely return in the future!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iy was amazing experience...just WOW!!!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and the service
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was amazing as usual. Our 3rd time here was our favorite. We would move here if we could!!! Phenomenal staff including Jose the GM. Wonderful training. Incredible restaurants and top not pristine grounds and pools.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, good service, quite place
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the rooftop pool. Blanca and Santiago always provide great service and the cocktails are wonderful
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service and facilities
Stayed 3 nights in May 2025