Oaks - accommodation in Redcliffe

Hotel is nice enough. Was offered guaranteed check in from 9am onwards. Still waited an hour for room to be ready. At check-in was given a sheet about pest control happening during my stay. Sheet said I could ask any questions if I had any concerns. I phoned down and stoped at the desk four times - no one could answer my question (I wanted to know if someone was going to spray in my room, and if so, with what - I said clearly that I didn’t want that happening while I was there). Sure enough, someone showed up with a big canister of spray in their back and proceeded to spray the room.

Our room was fantastic and clean. The pool and spa needs a little upkeep with missing tiles in the pool and many loose rocks in the spa which also doesn't have back jets (still enjoyable though). The concierge on arrival was delightful! On checkout there were charges made from the bar and restaurant that weren't from us, so had to be checked and rechecked! We did not use the restaurant and only used our complimentary drink vouchers (which were a lovely surprise). The parking was easy and reasonably priced too!

The location is awesome, staff are very helpful and friendly had a couple of small issues and they were resolved asap. Sadly not so clean, the bathroom needs to be deep cleaned along with washing machine and dish washer. I would not recommend the bath and shower gel as it made my skin super dry. User manuals or basic instructions would be helpful. Our rooms were sound proof, comfortable beds, black out curtains were good, good views,. We had west facing apartment that caught the winter sun. Overall not too bad.