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Akelarre - Relais & Châteaux

5.0 star property
Luxury hotel with 2 restaurants and winery

Photo gallery for Akelarre - Relais & Châteaux

Akelarre Ocean Suite | Room amenity
Property video
Couples treatment room(s), Turkish bath/hammam, body treatments
Bar (on property)
Akelarre Ocean Suite | Bathroom

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Padre Orcolaga, 56, San Sebastián, 20008
  • Place, Monte Igueldo
    ‪5 min drive‬
  • Place, Ondarreta Beach
    ‪6 min drive‬
  • Place, Concha Promenade
    ‪7 min drive‬
  • Airport, San Sebastian (EAS)
    ‪26 min drive‬

Room options

View all photos for Double Horizon

Double Horizon

Double Horizon

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Plasma TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Deluxe

Panoramic Deluxe

Panoramic Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Plasma TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Akelarre Ocean Suite

Akelarre Ocean Suite | Room amenity

Akelarre Ocean Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private pool
Air conditioning
Heating
Plasma TV
Pillow menu
  • 100 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

About the area

San Sebastián

A luxury stay in San Sebastián awaits you at Akelarre - Relais & Châteaux. You'll be 2.5 km (1.5 mi) from Bay of Biscay and 4 km (2.5 mi) from Monte Igueldo. Highlights at this hotel include 2 restaurants, a full-service spa and a winery. .A day of pampering can include massages and body wraps. The fine-dining restaurant, Akelarre, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, 24-hour gym, Turkish bath/hammam and sauna. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free full breakfast is offered between 8:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Near this 5-property class Igueldo hotel, you'll find Concha Beach.

What's nearby

  • Monte Igueldo - 5 min drive - 4.2 km
  • Ondarreta Beach - 6 min drive - 5.2 km
  • Concha Promenade - 7 min drive - 5.9 km
  • Miramar Palace - 7 min drive - 5.9 km
  • Santa Clara Island - 7 min drive - 5.5 km

Getting around

  • San Sebastian Amara Station - 18 min drive
  • Bilbao (BIO) - 73 min drive

Restaurants

  • ‪Alaia - ‬5 min drive
  • ‪Bar Campus - ‬7 min drive
  • ‪Gross - ‬6 min drive
  • ‪Asador Portuetxe - ‬8 min drive
  • ‪Restaurante Tximistarri - ‬7 min drive

About this property

Akelarre - Relais & Châteaux

Luxury hotel with 2 restaurants and winery
A winery is on site. Akelarre - Relais & Châteaux offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour fitness centre, a rooftop terrace, and a library are also featured at the luxury Akelarre - Relais & Châteaux. Self parking is free.

This 5-star San Sebastián hotel is smoke free.

  • 22 guestrooms or units
  • 2 dining venues
  • Full breakfast (free)
  • Winery on site
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Akelarre - Relais & Châteaux offers 22 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. This accommodation offers separate sitting areas. A pillow menu is available. Plasma televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

This San Sebastián hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps and body treatments. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Akelarre
  • Oteiza

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • Winery

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • Plasma TV

Food and drink

  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children 14 and younger are not allowed at this property. All guests older than 14 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

Property Registration Number B75201772

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 14 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Akelarre San Sebastian
Akelarre San Sebastian
Akelarre
Hotel Akelarre
Akelarre Relais Châteaux
Akelarre Relais & Chateaux
Akelarre - Relais & Châteaux Hotel
Akelarre - Relais & Châteaux San Sebastián
Akelarre - Relais & Châteaux Hotel San Sebastián

Frequently asked questions

What is the cancellation policy at Akelarre - Relais & Châteaux?

Akelarre - Relais & Châteaux offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Akelarre - Relais & Châteaux?

Yep, Akelarre - Relais & Châteaux has a free self car park.

Are there any beaches close to Akelarre - Relais & Châteaux?

The closest beach to Akelarre - Relais & Châteaux is Concha Beach (4.8 km).

Is there a spa on site at Akelarre - Relais & Châteaux?

Yep, there is an onsite spa at Akelarre - Relais & Châteaux. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Akelarre - Relais & Châteaux have a pool?

Akelarre - Relais & Châteaux has an indoor pool.

What luxury perks are available at Akelarre - Relais & Châteaux?

Akelarre - Relais & Châteaux features a full-service spa, a winery and an indoor pool.

What makes Akelarre - Relais & Châteaux a romantic place to stay?

Couples spa treatments and a Michelin-starred restaurant, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Akelarre - Relais & Châteaux.

Does Akelarre - Relais & Châteaux serve breakfast?

Yep, complimentary full breakfast is on offer daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Akelarre - Relais & Châteaux?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Akelarre - Relais & Châteaux?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Akelarre - Relais & Châteaux?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Akelarre - Relais & Châteaux?

No, pets are not allowed.

Akelarre - Relais & Châteaux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 114 out of 138 reviews
Rating 8 - Good. 14 out of 138 reviews
Rating 6 - Okay. 6 out of 138 reviews
Rating 4 - Poor. 1 out of 138 reviews
Rating 2 - Terrible. 3 out of 138 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

James, Flemington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very helpful
Stayed 4 nights in Sep 2025

10/10 Excellent

Anja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.
Stayed 1 night in Aug 2025

10/10 Excellent

Rong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 3 nights in Aug 2025

10/10 Excellent

Elena

Stayed 1 night in Aug 2025

10/10 Excellent

luiz guilherme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Naeun, Thornhill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best hotels I've ever stayed
Stayed 1 night in Nov 2024

6/10 Okay

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort

Life of luxury

This place is amazing! Every room is designed so it is completely private, so you can have the curtains open on the entire glass wall in the bedroom and look out over the Bay of Biscay, and soak in the tub while inhaling the ocean air. You are practically outside. They really take care of you, here. They have a spa, and they are attached to the Akelarre Restaurant (3 Michelin stars) that started it all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Flavio

Stayed 2 nights in Sep 2023

10/10 Excellent

JULIETA

Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extraordinary - incredibly beautiful. Staff was outstanding.

10/10 Excellent

Kathleen, santa fe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding truly one of the first class properties in the world the Michelin three star incredible had a chance to meet the chef.. charming , humorous , twinkle in his eye .. fantastic food A must stop if you’re traveling through Spain
Stayed 2 nights in Sep 2022

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish we could stay longer

We spent a very relaxing and comfortable 3 nights at Hotel Akelarre. Service from the staff at reception and in the restaurants is friendly and first class all the way. It was so quiet and peaceful during our stay.
Stayed 3 nights in Aug 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly a unique property, the views of the ocean are breathtaking. The staff are very friendly and go out of their way to make you feel at home.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Lack of thoughtfulness

The aesthetics, environment, and services are top notch. However, there are quite a few things they could improve. 1. Bathroom floor was super slippery. We have to be extra careful when we walk in. If you were wearing slippers or theres water on the floor, even more dangerous. 2. The curtain was quite different to close completely. It was heavy and leaves a big gap at the end, which will be a problem for light sensitive sleeper. 3. The door has no lock, so u cannot stop cleaners coming in if you forgot to put the do not disturb sign on the door. 4. The room service menu has very little choice. They have a room service menu and a snack bar menu, yet many items are the same. Overall, the hotel itself was amazing, great spa, convenient parking, good people, impeccable views. But there is still room for improvement on the thoughtfulness. The experience could have been better.
Stayed 5 nights in Jun 2022

10/10 Excellent

Miguel

Stayed 3 nights in May 2022

10/10 Excellent

Expedy

Stayed 8 nights in Apr 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location, food service and staff!
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully set just outside of the city, the hotel is modern, peaceful with incredible views. It's an added bonus to have one of the best restaurants in the city as part of the hotel as well!
Stayed 3 nights in Jul 2020

6/10 Okay

Thai Ping

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Overpriced hotel and restaurant, but fab views.

This is more of a 4 star hotel than a 5 star, as there’s no pool, despite being far from any beach. There’s a beautiful indoor jacuzzi at the wellness centre, but nobody there to help, so we had to get towels from an open massage room! No changing facilities that we could see, except for a mixed gender toilet with shower. No lockers either. The steam room was out of order. There was a new member of staff answering the phone who didn’t know anything about the hotel. Breakfast service was super-slow, though the food was ok and the views amazing. The location is idillic and the views stunning, but the service is very patchy. Certainly not what one would expect when spending €500 per night. We couldn’t work out the iPod-like room phone and couldn’t call reception at all: no instructions anywhere. We ate in the much lauded Michelin starred restaurant, but were quite disappointed to be truthful. Not worth the €300 x person.
Stayed 1 night in Jul 2020