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4.7 out of 5

"Excellent views from rooms and swimming pool. Staff very friendly and helpful but did have to keep asking for toilet tissue and various towels to be r ... " More

By a verified traveller on Mon 18 Nov 2019

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Hotel Description

Four Points by Sheraton Sandakan places you in the center of Sandakan, connected to a shopping center and within a short 5-minute stroll of Sandakan Harbour Mall and Sandakan Heritage Trail. Highlights at this hotel include in-room free WiFi, free internet, and LCD TVs.

The restaurant, The Eatery, serves local and international cuisine and is open for breakfast, lunch, and dinner. The Best Brew is the hotel's own pub. Enjoy the outdoor swimming pool and 24-hour gym. 183 square feet (17 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a short walk of this 4-star Sandakan hotel include Lankayan island and within a 15-minute walk you'll find St Michael's & All Angels Church.

Four Points by Sheraton Sandakan ratings based on 39 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Sandakan

Everyone (19) Couples (13) Family (6)
5 out of 5
Excellent views from rooms and swimming pool. Staff very friendly and helpful but did have to keep asking for toilet tissue and various towels to be replaced on an almost daily basis, but was provided quickly when asked.

Posted by on 18 Nov. 2019

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4 out of 5
Overall the property was great. Drawbacks were unreliable swipe cards for lifts and room entry, and an odd smell in the refrigerator.

Posted by on 21 Aug. 2019

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4 out of 5
This property is right on the water front with comfortable rooms. The parking validation process is complicated and the wifi can have issues

Posted by on 17 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Regards, Jacqueline, Guest Experience

Dear guest, thank you for choosing Four Points by Sheraton Sandakan. As for the parking validation, you will require to validate twice. Once at the front office, the second at the autopay machine prior to leaving as well. We look forward to welcome you and your loved ones again soon! If there are any further assistance, please let us know

3 out of 5
The hotel is run down and many parts of it were not working. Escalators were not working, Pool was under maintenance Light sockets and lights in the room didn't work. It was unclear if room service was available as their was no room service menu or guest compendium in the room. However, the food in the Best Brew Bar / Restaurant was of the highest standard I have experienced. Sandakan is a beautiful place and the people very friendly. If you are going for the wildlife conservation parks these are all excellent. I would still recommend the hotel as management is working on resolving the matters above.

Posted by , from Australia on 6 Apr. 2018

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Comment from Hotel Management

18 Apr. 2018 by Jacqueline Rowena, Guest Experience

Dear Mike, thank you for choosing Four Points by Sheraton Sandakan and for taking the time to review us! I will share with the team on all the items that you have feedback.

4 out of 5

Good not great

Pros: comfy bed with great views
Cons: wi fi signal
Location: very central in a not so interesting town
A pleasant enough stay with out being great, Like many guests we were returning from a stint up the river so were looking forward to a bit of luxury for a couple of nights , we got that but were frustrated by almost unworkable wi fi which barely worked in the room and was patchy else where , many people walking up and down trying to get a signal, breakfast adequate without being exciting . The room was comfortable with great views , good pool as well so probably still the best hotel in town without a lot of competition

Posted by , from melb aust on 24 Aug. 2017

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5 out of 5

A Great Introduction To Sandakan

Pros: The Restaurant, staff, food and service outstanding.
Location: The location and accessibility to taxis and was great. We could get to visit the planned places which we had selected with no problems.
We were overawed by the wonderful stay at this hotel. The location was great, the staff so helpful, polite and knowledgeable. Facilities such as the pool and restaurant were great.

Posted by , from Australia on 19 Apr. 2017

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Comment from Hotel Management

16 Jun. 2017 by Jacqueline Rowena, Guest Experience

Dear Watsons, Thank you for choosing our property and for taking the time to review us! Thank you for the full 5/5 star rating! We are very happy that you have enjoyed your stay in general with us and loved the wonderful associates whom you've met along the way. We look forward to welcome you and your loved ones again soon!

5 out of 5

Centrally located and quality service

Great location near the central market and restaurants. Good breakfast selection but pastries are not that great.... Try the traditional congee instead. Easy access to shopping center.

Posted by , from Australia on 13 Feb. 2017

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5 out of 5

Amazing hotel with fantastic views of the ocean

Pros: The view, the staff, the gym, the pool everything!
Cons: Put an ATM in the lobby
Location: 45 minutes by bus to the Orang Utan and Sun Bear sanctuary. Turtle island very close. Great atmosphere and shopping mall next door.
Wow what an amazing hotel this is. It is absolutely stunning. I had no idea it had such beautiful views until I walked into my room. The price for the room was so cheap coming from Australia where I could barely get a small cabin in a caravan park for. Absolutely recommend this beautiful hotel with friendly staff.

Posted by , from Perth, Western Australia on 18 Jan. 2017

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5 out of 5
Pros: The staff, location and facilities and late checkout.
Location: Concierge staff very helpful with suggestions for seeing the sights
Highly recommended as it is enjoyable, classy and relaxing with helpful, obliging staff

Posted by , from melbourne on 8 Dec. 2016

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5 out of 5

hottest spot in town for new years eve!

Pros: View, location to town centre, fantastic staff and managers
Location: Great local cafes nearby. Head along the esplanade to the rows and rows of cafes along the water. They don't look like much but the food is fantastic!
We stayed here 31 Dec 2015, and we arrived much earlier than checkin and our room was prepared while we enjoyed a complimentary coffee. Then we had some problems with our electronic door key and had to change rooms. The staff were fantastic, and it wasn't a problem for us - and we actually got upgraded! Either side you stay on had great views along the coast line. Pool got a bit crowded at times, but have to expect this at this time of years. Rooms were beautiful, clean, modern and service fantastic. A real highlight of our trip staying here. Recommend to anyone.

Posted by , from Australia on 19 May 2016

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About the Four Points by Sheraton Sandakan

Location Lot 106 & 107 Blk Hs 11, Sandakan, Sabah 90000

Property Features

Four Points by Sheraton Sandakan offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 183 square feet (17 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Four Points by Sheraton Sandakan. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Sandakan hotel.

  • 1 building
  • 299 guestrooms or units
  • 26 levels
  • 2 dining venues
  • Meeting rooms
  • 183 sq ft of conference space
  • 17 sq m of conference space
  • Built in 2012
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton Sandakan offers 299 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Sandakan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

The Eatery - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Wrapped Cafe - This delicatessen overlooks the ocean.

The Lobby Lounge - This café overlooks the ocean. Guests can enjoy drinks at the bar.

The Best Brew - This restaurant overlooks the ocean. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests are required to present a passport or identification card during check-in for registration purposes.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Four Points by Sheraton Sandakan

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 54 per person
  • Airport shuttle fee: MYR 27 per person (one way)
  • Self parking fee: MYR 3 per day
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sandakan
  • Four Points Sheraton Hotel Sandakan
  • Four Points Sheraton Sandakan
  • Sandakan Four Points
  • Sandakan Four Points Sheraton
  • Sandakan Sheraton
  • Sheraton Four Points Sandakan
  • Sheraton Sandakan
  • Four Points By Sheraton Sandakan Sabah, Malaysia
  • Four Points Sheraton Sandakan Hotel
  • Four Points By Sheraton Sandakan Sabah
  • Malaysia
  • Four Points By Sheraton Sandakan Sabah
  • Four Points by Sheraton Sandakan Hotel
  • Four Points by Sheraton Sandakan Sandakan
  • Four Points by Sheraton Sandakan Hotel Sandakan

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.