Hotels with a Wedding Venue in Santa Monica

This hotel is rundown and dirty. Front desk staff was unhelpful. The entire floor I was in recked of cigarette smoke.

We recently stayed at Hotel Carmel and overall had a pleasant experience. The hotel is in an excellent location, within walking distance to restaurants, shopping, the Third Street Promenade, and the Santa Monica Pier, which made exploring the area very easy and convenient. The staff was friendly and welcoming throughout our stay, and valet service was smooth and helpful. The hotel itself has an older charm, and while some features felt a bit dated, everything was kept very clean and neat. The room was comfortable, and the property overall felt well maintained. The biggest downside was the noise level inside the hotel. You could hear nearly every footstep from the room above, and the walls and ceilings didn’t seem to block much sound. Street and traffic noise from outside was noticeable as well, although it honestly wasn’t as disruptive as the noise coming from neighboring rooms and overhead. Overall, it’s a solid choice if you value location, cleanliness, and friendly service, especially for walking around Santa Monica, but lighter sleepers may want to bring earplugs.

Our ONE night stay with you was a NIGHTMARE! My husband and I were in bed and at 10:30 pm my husband got up to use the bathroom only to find the SINK stopped up with what looked like feces that was overflowing to the ground of the floor. I had my suitcase in the floor with toiletries all around the sink. We immediately called the front desk and immediately had to clear everything of mine out of the bathroom. The front desk woman sent up a plumber with a plunger for the toilet. IT WASNT THE TOILET! The woman was telling me to put my hand in the water to push the drain plug. The drain plug wasn’t shut.caldo the room next to us had the same issues. At this late of night we had to repack our belongings and change rooms. The front desk said there was no one to help us and we had to get dressed and go DOWN to the front desk to get a new key. NO HELP FROM THE HYATT PERSONNEL !! Upon check out the next day the woman was nice and said they would comp our previous night’s dinner. NOPE! I got billed for it today. I am expecting them to make this right. What a disgusting inconvenience with very little support from the Hyatt staff!! The lies and said my dinner would be computed. Today I see they charged me!