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Metropolitan Santiago

Property class: 3.5

Photo gallery for Metropolitan Santiago

Property entrance
In-room dining
Bathroom
Room
Private kitchen

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Monjitas 744, Santiago, Region Metropolitana, 8320124
  • Place, Plaza de Armas
    ‪2 min walk‬
  • Place, Santiago Town Square
    ‪3 min walk‬
  • Place, Santa Lucia Hill
    ‪7 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬

Room options

View all photos for Single Room

Room

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Room

Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room

Room

Quadruple Room

  • Sleeps 4
  • 4 Single Beds

View all photos for Triple Room

Room

Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About the area

Santiago

Metropolitan Santiago puts you in the heart of Santiago, connected to a shopping centre and within a 20-minute stroll of popular places like Plaza de Armas and Palacio de la Moneda. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and limo/town car service. Added amenities include ski storage, barbecues and express check-in. There's also self parking, along with the convenience of free train pick-up service. .Attractions within a 10-minute drive of this 3.5-property class Downtown Santiago hotel include Costanera Center and Parque Arauco Mall.

What's nearby

  • Plaza de Armas - 2 min walk - 0.2 km
  • Santiago Town Square - 3 min walk - 0.3 km
  • Santa Lucia Hill - 7 min walk - 0.6 km
  • Mercado Central - 7 min walk - 0.6 km
  • Lastarria District - 10 min walk - 0.9 km

Getting around

  • Bellas Artes Station - 4 min walk
  • Santiago Central Station - 13 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 18 min drive

Restaurants

  • ‪Lung San - ‬3 min walk
  • ‪Puerta del Sol - ‬1 min walk
  • ‪Oceanika Sushi - ‬2 min walk
  • ‪El Ají Seco - ‬1 min walk
  • ‪Lui Kung - ‬1 min walk

About this property

Metropolitan Santiago

As a guest of Metropolitan Santiago, you'll find an outdoor pool, barbecue grills, and ski storage. WiFi is free in public spaces. An area shuttle within 3 km and a cruise ship terminal shuttle are available for a fee. The business-friendly Metropolitan Santiago also features tour/ticket assistance, limo service, and express check-in. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Santiago hotel.

  • 1 building
  • 16 guestrooms or units
  • 16 levels
  • Built in 2009
  • Ski equipment storage
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • BBQ grill(s)
  • ATM
  • Smoking in designated areas
Metropolitan Santiago offers 16 air-conditioned accommodations with a safe and coffee/tea makers. This individually decorated and furnished accommodation has separate dining areas. Beds feature pillowtop mattresses. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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  • Pool
  • Spa pool
  • Breakfast included
  • Parking included
4.1 out of 5, Very good, 197 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge) up to 3 km
  • Free train station pick-up shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Parking on site (CLP 15 per day)
  • Limited on-site self parking

Things to do

  • Outdoor pool
  • Ski storage

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 2 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CLP 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Metropolitan tiago Aparthotel
Apart Hotel Inter Suites Santiago
Apart Inter Suites
Apart Inter Suites Santiago
Metropolitan Santiago Aparthotel
Metropolitan Santiago
Metropolitan Santiago Hotel
Metropolitan Santiago Santiago
Metropolitan Santiago Hotel Santiago

Frequently asked questions

What is the cancellation policy at Metropolitan Santiago?

Metropolitan Santiago offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Metropolitan Santiago?

Yep, Metropolitan Santiago has a self car park for CLP 15 per day. A self car park is also available, for a fee. Onsite parking is limited.

Does Metropolitan Santiago have a pool?

Metropolitan Santiago has an outdoor pool.

Are there hot tubs in the rooms at Metropolitan Santiago?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Metropolitan Santiago?

No, Metropolitan Santiago does not offer an airport shuttle service.

What time are check-in & check-out at Metropolitan Santiago?

Check-in begins at 2 PM. Check-out time is noon.

Metropolitan Santiago Reviews

Reviews

6.0
Rating 10 - Excellent. 3 out of 34 reviews
Rating 8 - Good. 12 out of 34 reviews
Rating 6 - Okay. 5 out of 34 reviews
Rating 4 - Poor. 10 out of 34 reviews
Rating 2 - Terrible. 4 out of 34 reviews

6.8/10

Cleanliness

5.8/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No es un hotel, es un parahotel. No me gustó
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reservé como hotel pero no es

Es un apartamento pequeño. Llego por la noche y no hay alguien que atienda, han dejado lla llave en la recepción del edificio, ahi me dicen que si quiero reclamar algo las aficinas atieinden de 9am a 6pm, subí al apartamento hace mucho frío y no tiene calefacción, las paredes llenas de manchas de suciedad y la alfombra peor. Al siguente día fui a la oficina le digo que no es lo que reservé le indico las fotos que reservé no es nada de lo que me entregan y me dice la persona encargada que la agencia (ORBITZ) a la que alquilé esas fotos que ellos publican no saben de donde lo han sacado y que sii no me gusta eso que me vaya a otro lado y que tengo que reclamar a ORBITZ y no a ella porque me están vendiendo algo totalmente diferente a lo que ellos tienen. No pude dormir pasé toda la noche con frio con 6 grados centígrados.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Apartamento bem localizado

Tivemos uma boa experiência com nosso apartamento, é bem localizado, e veio de acordo com o que reservamos, o único problema foi um vazamento no vaso e o fato da descarga estar disparada, o que molhava todo o banheiro e até uma parte do corredor, mas tirando isso tivemos uma boa experiência.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Tivemos um problema com vazamento na privada durante toda estada, mas não atrapalhou muito a boa hospedagem que tivemos. Equipe prestativa.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Este es UN apartahotel,no recommendable .

Como Expedia puede patrocinar ,un apartahotel con el Costo de un hotel. TERRIBLE.NO RECOMMENDABLE.
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Arrivée avec personne parlant anglais. Nul

Nul pas de clim une chaleur étouffante un vieux ventilateur sans effet, impossible de séjourner entre 12et 20h. Quant à la cuisine une vielle poêle defoncee au manche cassé changée le jour du départ des plaques qui ne chauffent quasiment pas Le petit déjeuner inclus : 2 sachets de Nescafé et un toaster en panne Les carreaux balafres et sales La salle de bain avec le repos du plafond qui tombe... À éviter absolument !
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no bayas

muy mala experiencia,en cuanto a reserva y habitacion
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is not a hotel,it is an appartment

Floors filthy, sofa was very old and broken and filthy. This listed as hotel but it is not .It is an appartment. Front lobby person does not know about anything as well as don't speak English at all As you see condition of the floor in pictures Even curtains were not covered full windows
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Vayan, elijan otro lugar, otra zona mas segura

No volvería nunca mas, el baño perdía agua constantemente mojando todo el piso. la limpieza era muy pobre, el sector de cocina todo sucio, vidrios, muebles, ollas, vajilla, falta iluminacion en el living todo era penumbras. La piscina en el piso 26 llena de algas la cual se encontraba totalmente verde. He ido a ese mismo edificio pero a otro apart y la experiencia fue totalmente diferente hablando del departamento que nos asignaron. La ubicación es buena cerca de peatonales, comercios, pero de noche, a media cuadra se llena de prostitutas y no es nada seguro caminar, restaurantes de buena calidad no hay cerca solo comidas de Chinos y Peruanos de baja calidad. Recomiendo alojarse en Providencia o Las Condes, no se arrepentiran
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No es hotel, son departamentos aislados

Mala la limpieza, el desayuno no es tal ya que sólo dan café sobres y por 3 personas siendo que eramos 4 (un adolescente). Uds. cobraron el servicio de cochera y, la administración del lugar nos dijeron que JAMÁS, se paga por internet sino, que sólo lo cobraban ellos. Les pedimos que se comunicaran con uds. y dijeron no poder. Les escribimos nosotros y nunca nos respondieron. Tuvimos cochera por un costo adicional pero, finalmente no nos lo cobraron porque, no teníamos pesos chilenos, no recibían u$s, ni tarjeta de credito ni débito es decir, por un hecho fortuito y no porque, uds nos habían cobrado con "desayuno y estacionamiento".
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra kök och ren lägenhet. Mycket dålig frukost.
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Cómodo

Fue buen servicio en general. Pero no es un hotel. Es un apartamento. Y la cochera se complicó y tuve que contratar aparte.
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

Centric but less than desirable

Very small apartment with few conveniences. Poorly lit, poor breakfast.
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Aceptable eleccion

Pasamos solo una noche. Aceptable.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Hotel,

The room it was horrible, dirty old. The carpest and other parts was very, very dirty. If you can dont ever use this hotel!!!!
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Prisvärt och mitt i city!

Helt ok lägenhetshotell bara 2 kvarter from Plaza de Armas, mitt i city. Mycket trevlig personal som var hjälpsamma med diverse önskemål. Takpool på vån 27 med utsikt 360 grader över Santiago city. Rekommenderas!
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hay mejores por el mismo precio

El hotel tiene muchas deficiencias, las habitaciones no son como se muestran en las imágenes y la gente que está en lobby es muy grosera y no da ningún tipo de información. No hay teléfono d
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Close to transit and museums, mostly

1) It's not a hotel, it's a series of hotel suites in an apartment building 2)Check in was difficult, the desk person worked for the apartment building and was a little hostile to me, which I imagine is just due to having to deal with tourists trying to sign into their hotel suites all the time 3)No room service or food options - the breakfast was a bowl of cereal, a yogurt, a juice box in the fridge refreshed every afternoon. 4)The rooftop pool was full of people that live in the apartment at all times (children, old people, etc, and unusable) 5) The wifi was terrible, kept signing in/out, bad reception, etc. Again, this is likely because I was on the 13th floor and the hotel had apartments in on other floors as well, but they shouldn't have advertised wifi availability 6) the bathroom only had two small recessed lights over the sink, so the shower wasn't lit and was dark with the curtain pulled back, the shower head also wouldn't stay on the fitting and had to be used as a handheld shower at all times (very annoying) 7) The straightening service came in and woke me up at 10am when I was told they wouldn't be knocking until after noon 8) I definitely wouldn't recommend this place unless they cut the price significantly, I had a better time staying in a hostel for a fraction of the cost.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Camas confortaveis

o apart hotel fica dentro de uma galleria,com lojas comerciais e café, só que abrem as 11h.Região muito barulhenta por ser muito central,tem bagunça na rua a noite toda. O quarto tem ótima cama de casal e uma de solteiro,cozinha equipada e a arrumação e feita todos os dias.Fica entre duas estações de metro(plaza das armas e belas artes ).o estacionamento é cobrado a parte.
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Great Location; Very nice manager

Overall very nice place to stay. Close to many great places. Only one person in staff spoke English. In general very very few people in Santiago speak English. Same in this hotel. "Jimmy" is only one who speaks English. He's very nice, very helpful. Would have given hotel a 5 except ran out of toilet paper and couldn't get any for 16 hours!! But still very nice place to stay had a refrigerator, stove, toaster, microwave. Would stay there again. Rooms not quite as clean as I'm used to but still very nice place to stay. I would give it a 4.5 but that's not available.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción

Tuve una estancia agradable :) El edificio es muy seguro por lo cual, el cuarto es muy agradable y limpio, cerca hay muchos restaurants. Lo recomiendo ampliamente
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Somente a localização é boa

Primeiramente não se trata de um Apart Hotel, não é hotel , é um predio de apartamentos onde existem alguns apartamentos para locação, o escritorio do responsavel fica em um dos andares do predio, quando cheguei de Taxi nem era possivel localizar , pedi para o taxi aguardar pois achei que estava em local errado, é um predio dentro de uma galeria, o café da manhã não existe, é deixado na geladeira um potinho com alguns itens, mas o que me deixou mais chateado é que no site informa que o ESTACIONAMENTO É GRATIS como aluguei um veiculo perguntei onde era o estacionamento para minha surpresa o responsavel me informou que não fazia parte mas que ele poderia abrir uma excessão e locar a propria vaga dele, por apenas U$ 16 a diaria e que eu não iria achar na redondeza por menos de U$ 24 , absurdo, pois alem de constar que eu tinha direiro ao estacionamento achei na redondeza por 3.000 Pesos Chilenos, equivalente a U$ 6, a INTERNET É HORRIVEL, SEM CONDIÇOES DE USO, o responsavel é muito gentil mas somente isto, gentil, NÃO RECOMENDO, acredito só pelo fato de não ter serviços de um Hotel já não vale a pena, estavamos somente eu e minha esposa, ainda bem , foi mais facil administrar os aborrecimentos e as frustrações.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartment in middle of the city

I just stayed for one night but wished I could have stayed for longer. This isn't a traditional hotel. The hotel company has several apartments they rent out as a hotel inside a large building with other apartments and hotel/apartments. It was in a great location in Santiago near the Bellas Artes Metro stop, restaurants, bars, and two markets nearby. The staff was also extremely friendly and helpful. I would definitely recommend this place.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones confortables, limpias, y en buena ubicación.
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

Hotel Review

Stayed three nights in this hotel. The hotel staff speaks very little english so communicating with them is very difficult. When we arrived in the middle of the afternoon, our room was still occupied and we had to find something to do for almost three hours until the room was ready. The suite was very small but size was not an issue. However the amenities were lacking. There was a small couch but so uncomfortable you could not sit on it very long. The suites are not air conditioned. Our suite was on the 15th floor so there was a breeze that would cool the place down in the evening. Unfortunately the street noise was so bad you had to choose noise or heat. The staff did arrange for a winery tour and shuttle to the airport for a fee. That was good.