The stay it's self was great. Clean rooms, accessible, good location. However, the reservations team leave a bit of a bad taste in my mouth.
I arrived early morning (2am) after being caught in the Dubai Floods, no luggage, over tired etc, so when I booked the room online, it had already clicked over to the next day, I tried to change my booking to the actual night I was there, however they were inflexible and would not support me in a simple movement. I was required to book an additional night. I travel globally regularly and will advise my team, and any additional international contacts in my industry to avoid this hotel at all costs, or any hotel they are associated with, as they showed no empathy or support. But were happy to take an additional nights cost.
Quite appalling actually.
Reviewed on 25 Apr. 2024