4/10 Poor
Lillian
Travelled with family, Travelled with partner
6 Mar 2024
Disliked: Amenities, property conditions & facilities
I stayed here twice before and it was fine.
Unfortunately this time the entire town lost its power. Unfortunate situation but as a business they were unprepared for the unexpected. The only lighting was by cellphone at the front desk. We relied on our cellphones as our only source of lights to and from the car and inside our room and needed to charge them in the car. The beds and pillows were cozy but we hardly slept because of the constant beeping from their alarm.
I appreciate that they are new owners, they were lovely BUT unprepared for this situation- bottled water and flashlights would have made a world of difference and get a generator for the front desk at the very least.
We verbalized our concerns with the owners and asked if our rate would be adjusted accordingly, they said the system was still down and they would do the charge when the power came back.
I got charged FULL price and when I sent an email questioning their decision it was ignored.
I returned to St George 2 times since this stay and stayed elsewhere on principle. The owners were lovely but chose 1 night of profit over having loyal customers.
Lillian
Stayed 1 night in Dec 2023