4/10 Poor
Kay L.
4 May 2025
There were difficulties
We arrived and found the door keys had not been left in the key safe. The owner acted quickly and got the cleaner to bring keys. We waited around an hour-getting dark and temperature dropping so not a comfortable wait.The boiler packed up Friday morning and no one came to repair it. So no hot water or central heating from Friday morning until Saturday morning when we left at 10.00a.m. We saw rats in the back area. The window at one end in the ktchen meant we could see rats running across the wall ledge around 5ft from the window 6 days of the 7 we stayed there, it was clearly a rat run. we saw 6/7 rats every day. I would have expected some compensation.
Kay L.
Stayed 7 nights in Apr 2025