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"Friendly staff. Hotel room was was more than adequate.
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By a verified traveller on Mon 03 Feb 2020
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Hotel Description
Grand Millennium Auckland places you in the center of Auckland, steps from Aotea Centre and within a short 5-minute stroll of Queen Street Shopping District. Highlights at this hotel include 2 restaurants, an indoor swimming pool, and a bar/lounge.
Plasma TVs with cable channels are featured in all 452 soundproofed rooms, and you can enjoy free WiFi, separate bathtubs and showers, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Free local calls, in-room massages, and safes are also available.
The brasserie, Millennium Brasserie, serves local and international cuisine and is open for breakfast, lunch, and dinner. Atrium Lounge is the hotel's own cocktail bar. Enjoy the fitness center and sauna. Conference space and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning full breakfast is served between 6 AM and 10:00 AM. There's also the convenience of valet parking.
Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Sky Tower and The Civic.
Friendly staff. Hotel room was was more than adequate.
Posted by a verified traveller on 3 Feb. 2020
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Comment from Hotel Management
20 Feb. 2020
by k
Kia Ora,
Thank you for taking the time to provide us with a review on your recent stay! We hope we get the opportunity to welcome you back soon!
Kind Regards,
Kay
4 out of 5
Value. Open design and feel of receptiion, level 1 and balcony. Great breakfasts and excelkent concierge service. Great club happy hour.
Posted by a verified traveller on 30 Jan. 2020
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Comment from Hotel Management
20 Feb. 2020
by k
Kia Ora,
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!
I was glad to see that you had an enjoyable stay and we hope we get the opportunity to welcome you back soon!
Kind Regards,
Kay
5 out of 5
Posted by a verified traveller on 24 Jan. 2020
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5 out of 5
Nice, friendly staff, nice room, very quiet. Just what I needed
Posted by a verified traveller on 24 Jan. 2020
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5 out of 5
The customer service was world class. They were always there to assist with broad smiles on their faces especially their head concierge Frances. Will definitely go back there & recommend family & friends..
Posted by Varun on 21 Jan. 2020
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Comment from Hotel Management
20 Feb. 2020
by k
Hi,
I am delighted to hear you enjoyed your stay with us at the Grand Millennium Hotel, and will pass your compliments on to our wonderful staff.
Thank you for taking the time to share your review and I hope to welcome you back to the Grand Millennium Hotel again soon.
Kind Regards,
Kay
5 out of 5
excellent all round helpful staff nice clean accommodation.
Posted by a verified traveller on 21 Jan. 2020
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Comment from Hotel Management
21 Jan. 2020
by Guest Relations
Thank you for this amazing 5/5 review! We are so pleased to hear you had an enjoyable stay.
It is pleasing to hear you enjoyed the cleanliness of our rooms and the service provided by our helpful staff.
We hope to welcome you back to Grand Millennium Auckland in the future.
5 out of 5
Love the fact you can just park the car and walk everywhere. Very unhappy about the unknown $25/night parking fee, but were refunded 2 nights when mentioned it.
Posted by a verified traveller on 18 Jan. 2020
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Comment from Hotel Management
21 Jan. 2020
by s.labroome
I am pleased you were able to take advantage of the great location of our hotel. I apologize that the parking charges were not explained to you during check in but I am glad that we were able to waive this charge for you to resolve the matter.
Kind Regards
Simon Labroome
Guest Relations Manager
5 out of 5
I was most impressed the way the Duty Manager responded to my concern about the noise from the Air Conditioning unit in my first room and transferred me to a much superior room on a lower floor.
Posted by a verified traveller on 13 Jan. 2020
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Comment from Hotel Management
13 Jan. 2020
by Guest Relations
Thank you for this wonderful rating and feedback. We are pleased to hear the issue with the Air Conditioning was resolved promptly by our Manager on Duty and enjoyed the remainder of your stay with us.
We hope to welcome you back to Grand Millennium Auckland in the future.
1 out of 5
Property is central.
Argumentative staff requiring a security deposit after paying hundreds of dollars for a very short stay, then being unable to give an undertaking when the money would be returned. Highway robbery.
Posted by a verified traveller on 12 Jan. 2020
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Comment from Hotel Management
13 Jan. 2020
by Guest Relations
Thank you for sharing your feedback regarding your recent stay. Security deposits are common practice in hotels around New Zealand and are taken to guarantee for any incidental charges that may incur during your stay. Pre-Authorisations taken on cards are normally released by the hotel on the day of departure however take 5-7 working days to be released by the bank. We do apologise if you felt the staff were argumentative in their approach as we always strive to be as accommodating and informative as possible in every guest interaction.
Thank you again for providing feedback regarding your recent stay.
5 out of 5
My memories are great....the room on level 6 was very comfortable for 2 single people. Thank you for acknowledging our request for 2 single beds.All staff...most accommodating with Reception most helpful, assisting us in all our queries, and there were many!!
The Bar on level 1, Atrium was our favourite spot to relax with a drink after a day of sightseeing in your lovely city. The Invite to Level 12 Millennium Club on New Years Eve was amazing, with the view of the tower , most memorable, so thank you.
Not sure, if this is for safety reasons, however the power point in the bathroom would not enable my hairdryer to work and used the one at the Mini Bar. A small issue in the scheme of things.
Regards Pamela White
Posted by a verified traveller on 8 Jan. 2020
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Comment from Hotel Management
14 Jan. 2020
by Guest Relations
Thank you so much for this wonderful review. We are thrilled to hear your kind comments regarding our accommodating and helpful staff, rest assured I will share these comments with the team.
It is pleasing to hear you enjoyed the relaxing setting of the atrium bar and the stunning views our Club Lounge offers on Level 12! I am glad we were able to provide you with a memorable start to 2020 and we wish you all the best in the new year!
I have also noted your comments regarding the hairdryer and will investigate this further. We do provide hairdryers for all our guests in the rooms.
Thanks again for this amazing review. We certainly hope to welcome you back to Grand Millennium Auckland in the future!
Grand Millennium Auckland offers its guests an indoor pool, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Grand Millennium Auckland. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Auckland hotel is smoke free.
Airport: Auckland (AKL-Auckland Intl.) (20 km / 12.4 mi)
Train station: Auckland Britomart Station (1.4 km / 0.9 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Grand Millennium Auckland offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 32-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
Plasma television
Cable channels
Premium channels
Refrigerator
Electric kettle
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6 AM to 10:00 AM.
Millennium Brasserie - This brasserie specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Katsura Restaurant - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Atrium Lounge - Onsite cocktail bar. Open daily.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is 18
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Pets
No pets allowed, but service animals are welcome
Policies
WiFi Policy: Up to 100mbs data is complimentary per 24 hours, per room; up to 4 devices can connect. Additional data is available for the remainder of the 24 hour period (surcharge).
Children under 18 years old are not allowed in the Club Lounge. For more details, please contact the property using the information on the reservation confirmation received after booking.
This hotel will place a credit card authorization for NZD200 per night of stay at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. For more information, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Only service animals are allowed
UnionPay
No rollaway/extra beds available
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between NZD 25 and NZD 34 per person (approximately)
Self parking fee: NZD 25 per night
Valet parking fee: NZD 50 per night
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Millennium Auckland Hotel
Millennium Auckland Auckland
Grand Millennium Auckland Hotel
Grand Millennium Auckland Auckland
Grand Millennium Auckland Hotel Auckland
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Promotions
Club Benefits
Book a stay in an "M Suite" or "Club" room category and receive breakfast in the Club Lounge, drinks and canapes from 5-7 PM in the lounge, free parking, and 2 shirts pressed.
Full details provided at check-in. Inclusions are based on 2 guests. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
