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Crowne Plaza Kunshan by IHG

5.0 star property
Luxury hotel connected to a shopping centre in Suzhou with 2 restaurants

Photo gallery for Crowne Plaza Kunshan by IHG

Exterior
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Property amenity
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Housekeeping
  • Breakfast available
  • Gym
The current price is NZ$118
includes taxes & fees
22 Aug - 23 Aug

Explore the area

View map
No 699 Zizhu Road, Yushan Town, Kunshan, Suzhou, Jiangsu, 215300
  • Yangcheng Lake
  • Tinglin Park
    ‪4 min drive‬
  • Shanghai International Circuit
    ‪30 min drive‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Club lounge access, City View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Club lounge access, City View

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Accessible

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, Accessible

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • Sleeps 3
  • 2 Twin Beds

Standard Room (Upgraded)

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room

1 bedroom, down duvets, minibar, in-room safe

Standard Room

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, Club lounge access, City View (Lounge Access)

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, Club lounge access, City View (Lounge Access)

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds, City View (High Floor)

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, City View (High Floor)

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Accessible

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club lounge access

Separate bathtub and shower, free toiletries, hair dryer, bathrobes

Suite, 1 Bedroom, Club lounge access

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area)

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Down duvet
Separate bath and shower
Bathrobes
Hairdryer
  • Sleeps 3
  • 2 Twin Beds

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Exterior

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About the area

Suzhou

Crowne Plaza Kunshan by IHG places you in the heart of Suzhou, connected to a shopping centre and 3.8 km (2.4 mi) from Tinglin Park. Highlights at this luxury hotel include 2 restaurants, an indoor swimming pool and free self-parking. .The buffet restaurant, 飨食汇, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and pool loungers. Meeting rooms and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available. There's also the convenience of limited parking. .Sights within a 10-minute drive of this 5-property class Suzhou hotel include Wanda Plaza Kunshan and Yongxin Square.

What's nearby

  • Tinglin Park - 4 min drive - 3.4 km
  • Suzhou International Expo Center - 28 min drive - 35.1 km
  • Jinji Lake - 29 min drive - 36.1 km
  • Shanghai International Circuit - 30 min drive - 41.0 km
  • Humble Administrator's Garden - 33 min drive - 46.8 km

Getting around

  • Yangshan South Station - 23 min drive
  • Suzhou North Station - 33 min drive
  • Hongqiao International Airport (SHA) - 63 min drive

Restaurants

  • ‪海底捞火锅（九方店） - ‬3 min walk
  • Crowne Plaza Club Lounge
  • ‪探鱼 - ‬3 min walk
  • 湘下佬老长沙吃贷铺
  • ‪肯德基 - ‬2 min walk

About this property

Crowne Plaza Kunshan by IHG

Luxury hotel connected to a shopping centre in Suzhou with 2 restaurants
Crowne Plaza Kunshan by IHG offers its guests an indoor pool and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. The luxury Crowne Plaza Kunshan by IHG also features multilingual staff, concierge services, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

  • 312 guestrooms or units
  • 21 levels
  • 2 dining venues
  • Conference rooms
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Crowne Plaza Kunshan by IHG offers 312 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down duvets. Televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English

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  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
5.0 out of 5, Exceptional, 3 reviews
The price is NZ$134
includes taxes & fees
17 Aug - 18 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 138 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 彩丰楼
  • 飨食汇

Things to do

  • Billiards/pool table
  • Health club
  • Indoor pool

Family friendly

  • Free cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

More

  • 21 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 280.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 138 per person
  • Rollaway bed fee: CNY 280.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Kunshan Hotel
Crowne Plaza Kunshan
Crowne Plaza Kunshan by IHG Hotel
Crowne Plaza Kunshan an IHG Hotel
Crowne Plaza Kunshan by IHG Suzhou
Crowne Plaza Kunshan by IHG Hotel Suzhou

Frequently asked questions

What is the cancellation policy at Crowne Plaza Kunshan by IHG?

Crowne Plaza Kunshan by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Kunshan by IHG?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Kunshan by IHG on 22 Aug 2025 start from NZ$118.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Kunshan by IHG?

Yep, Crowne Plaza Kunshan by IHG has a free self car park. Onsite parking is limited.

Does Crowne Plaza Kunshan by IHG have a pool?

Crowne Plaza Kunshan by IHG has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Crowne Plaza Kunshan by IHG?

Crowne Plaza Kunshan by IHG features a health club, an indoor pool and 2 restaurants.

Is Crowne Plaza Kunshan by IHG family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Kunshan by IHG is a hit with families.

Does Crowne Plaza Kunshan by IHG serve breakfast?

Sure does, buffet brekkie is offered at Crowne Plaza Kunshan by IHG.

Is there a free airport shuttle available at Crowne Plaza Kunshan by IHG?

No, Crowne Plaza Kunshan by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Kunshan by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Kunshan by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Kunshan by IHG?

No, pets are not allowed.

Crowne Plaza Kunshan by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 36 out of 63 reviews
Rating 8 - Good. 21 out of 63 reviews
Rating 6 - Okay. 4 out of 63 reviews
Rating 4 - Poor. 0 out of 63 reviews
Rating 2 - Terrible. 2 out of 63 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

4.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MUSA

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Peter

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Aug 2019

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice for a business stay.

Can't complain.
Stayed 11 nights in Mar 2019

10/10 Excellent

WEIXI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

行政房服务很不错

行政房很不错，行政楼层有自助餐，happy hour有免费酒水和点心
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great place and good mall attached!

The hotel is very nice with a great breakfast option if you need to fill up before your day. The hotel is also attached to a high end mall with several food options on the bottom floor and top floor (and a Dairy Queen!) We did have trouble getting 4 towels for our family of four. We asked for 2 extra towels, which were promptly delivered. However, next time the cleaning service came through they only left 2 towels again. Besides this very small detail, everything else was very good!
Stayed 3 nights in Oct 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Property

Very nice property, brand new hotel, super friendly staff, always smiling. Def. stay here again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service

Terrible hotel staff service and friendly

The hotel staff service is terrible with no professional and courtesy friendly attitude. We had lost our swimming suite in the room and they did not show any responsibility for it. Every time when you call for room services, they don't know your room number at all. When have issue with one of their staff, the front desk manager said we should complain to that staff's direct report manager not to him. What kind of service is this? How would I know who is that staff's direct manager to report to. This is very ridiculous. I would never stay in this hotel again and not recommend it at all.
Stayed 3 nights in Sep 2017

8/10 Good

KuanYi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Boon Fook

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel and will back again
Stayed 1 night in Dec 2024

10/10 Excellent

CHIHCHIEH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

CHIHCHIEH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Morten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Nov 2024

8/10 Good

YAU CHOR RAPHAEL

Travelled with group
Liked: Cleanliness, room comfort
非常有水准的酒店
Stayed 2 nights in Oct 2024

8/10 Good

JEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2024

10/10 Excellent

ShaoPeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

COREY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Chih-Hsien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
硬體跟服務都很好，旁邊就是商場，非常方便
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

JIA-HAO

Stayed 9 nights in Mar 2024

10/10 Excellent

SU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2024

10/10 Excellent

Yu Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024