InterContinental ANA Tokyo by IHG

5.0 star property
Luxury hotel with 9 restaurants and bars/lounges

Photo gallery for InterContinental ANA Tokyo by IHG

9 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Exterior
Body treatments, Swedish massages, body scrubs, facials
Seasonal outdoor pool
Property amenity

Popular amenities

  • Bar
  • Parking available
The current price is NZ$529
28 Aug - 29 Aug

Explore the area

Map
1-12-33 Akasaka Minato, Tokyo, Tokyo-to, 107-0052
  • Tokyo Midtown
    ‪12 min walk‬
  • Tokyo Tower
    ‪14 min walk‬
  • Tokyo Imperial Palace
    ‪17 min walk‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

Premium Room, 2 Single Beds

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Shower/bath combination
Bathrobes
Bidet
Hydromassage showerhead
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Shower/bath combination
Bathrobes
Bidet
Hydromassage showerhead
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Shower/bath combination
Bathrobes
Bidet
Hydromassage showerhead
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Club lounge access (Tsuki)

Highlights

Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Shower/bath combination
Bathrobes
Bidet
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Club lounge access

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Bidet
Eco-friendly toiletries
Rainfall showerhead
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Classic Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Eco-friendly toiletries
Bathrobes
Bidet
Hairdryer
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

Premium Room, 1 King Bed, Club lounge access

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Bidet
Eco-friendly toiletries
Rainfall showerhead
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Shower/bath combination
Bathrobes
Bidet
Hydromassage showerhead
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Single Beds (High Floor)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Shower/bath combination
Bathrobes
Bidet
Hydromassage showerhead
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Premium Room, 2 Single Beds, Club lounge access (Bath)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Eco-friendly toiletries
Bathrobes
Bidet
Hairdryer
  • Sleeps 3
  • 2 Single Beds

Suite, 1 King Bed, Club lounge access (Sora)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Bidet
Eco-friendly toiletries
Hairdryer
Electric kettle
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Club lounge access (Tori)

Highlights

Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Shower/bath combination
Bathrobes
Bidet
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Club lounge access (Bath)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Eco-friendly toiletries
Bathrobes
Bidet
Hairdryer
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Club lounge access (Bath)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Eco-friendly toiletries
Bathrobes
Bidet
Hairdryer
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Single Beds, Club lounge access

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Bidet
Eco-friendly toiletries
Rainfall showerhead
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Suite, 2 Twin Bed and 1 King Bed, Club Lounge Access (Miyabi)

Highlights

Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Bidet
Eco-friendly toiletries
Shower/bath combination
  • 157 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds and 1 King Bed

Suite, 2 Single Beds, Club lounge access (Kaze)

Highlights

Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Bidet
Eco-friendly toiletries
Rainfall showerhead
  • 65 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Suite, 1 King Bed, Club lounge access (Hana)

Highlights

Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Bidet
Eco-friendly toiletries
Shower/bath combination
  • 86 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Club lounge access (Kaze)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Club Lounge
Fridge
TV
Separate bedroom
Bidet
Eco-friendly toiletries
Shower/bath combination
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Club lounge access (Mizu)

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Shower/bath combination
Bathrobes
Bidet
Hydromassage showerhead
  • 52 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Single Beds, Club lounge access (Mizu)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Shower/bath combination
Bathrobes
Bidet
Hydromassage showerhead
  • 52 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at InterContinental ANA Tokyo by IHG. Within a 20-minute stroll, you'll find popular places like Tokyo Imperial Palace and Tokyo Tower. Highlights at this hotel include 9 restaurants, 3 bars/lounges and a 24-hour gym. .A day of pampering can include Swedish massages and body scrubs. The restaurant, Cascade Cafe, is open for breakfast, lunch and dinner. MIXX Bar & Lounge is the hotel's own bar. Enjoy the seasonal outdoor swimming pool and kids' swimming pool as well as access to bike hire. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute walk of this 5-property class Akasaka hotel include Tokyo Midtown and Roppongi Hills.

What's nearby

  • Tokyo Midtown - 12 min walk - 1.0 km
  • Tokyo Tower - 14 min walk - 1.2 km
  • Roppongi Hills - 17 min walk - 1.4 km
  • Tokyo Imperial Palace - 17 min walk - 1.4 km
  • Tokyo Dome - 4 min drive - 5.4 km

Getting around

  • Shimbashi Station - 2 min drive
  • Tameike-sanno Station - 5 min walk
  • Tokyo (HND-Haneda) - 37 min drive

Restaurants

  • ‪中華そば専門田中そば店赤坂アークヒルズ店 - ‬1 min walk
  • ‪sanmi - ‬2 min walk
  • ‪ドトールコーヒーショップ - ‬1 min walk
  • ‪鉄板焼赤坂 - ‬2 min walk
  • ‪Cascade Cafe - ‬1 min walk

About this property

InterContinental ANA Tokyo by IHG

Luxury hotel with 9 restaurants and bars/lounges
InterContinental ANA Tokyo by IHG offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and a children's pool. There are 9 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include 4 meeting rooms and limo/town car service. Event space at this hotel measures 355 square feet (33 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury InterContinental ANA Tokyo by IHG. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 801 guestrooms or units
  • 37 levels
  • 9 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 355 sq ft of conference space
  • 33 sq. m of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
InterContinental ANA Tokyo by IHG offers 801 accommodations with minibars and a safe. Televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include Swedish massages, facials, body scrubs and body treatments.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 7:00 AM to 9:00 PM at scheduled times
  • Limo/town car service
  • Parking on site (JPY 3,900 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,014 for adults and JPY 2,507 for children
  • 3 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Atrium Lounge
  • Cascade Cafe
  • Japanese Restaurant Unkai
  • MIXX Bar & Lounge
  • The Steakhouse

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 355 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Japanese garden

Spa

  • Body scrubs
  • Facials
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (110 centimetre wide door)
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 37 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 36-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Due to an electrical system inspection, the entrance to the property will be closed from noon on May 8, 2026, to 3 PM on May 9, 2026. Guests are not permitted to enter the property during this time.
Due to an electrical system inspection, parking area will not be available from noon on May 8, 2026, to noon on May 9, 2026.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
The optional pool fee varies per date, pool session time, and guest age.
A fee of 5000 JPY applies to children ages 4-12 for the club lounge. There is no fee for children ages 0-3.

Renovations and closures

This property is closed from 8 May 2026 to 8 May 2026 (dates subject to change).
The following facilities or services will be unavailable from May 8 2026 to May 9 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 9488.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 5014 for adults and from JPY 2507 for children
  • Airport shuttle fee: JPY 1130 per person (one-way)
  • Airport shuttle fee per child: JPY 570 (one-way), (from 6 to 12 years old)
  • Self-parking fee: JPY 3900 per night
  • Rollaway bed fee: JPY 9488.0 per night
  • A facilities fee includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open in June and close in October.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Tokyo
ANA Tokyo InterContinental
InterContinental ANA
InterContinental ANA Hotel
InterContinental ANA Hotel Tokyo
InterContinental Tokyo
InterContinental Tokyo ANA
Tokyo ANA
Tokyo ANA InterContinental
Tokyo InterContinental ANA
ANA InterContinental Tokyo Japan
InterContinental ANA Tokyo Hotel
InterContinental ANA Tokyo
Intercontinental Hotel Minato
Ana Intercontinental Tokyo Hotel Minato

Frequently asked questions

What is the cancellation policy at InterContinental ANA Tokyo by IHG?

InterContinental ANA Tokyo by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental ANA Tokyo by IHG?

As of 31 Jul 2025, prices found for a 1-night stay for 2 adults at InterContinental ANA Tokyo by IHG on 28 Aug 2025 start from NZ$528.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental ANA Tokyo by IHG?

Yep, InterContinental ANA Tokyo by IHG has a self car park for JPY 3900 per night.

Are there any beaches close to InterContinental ANA Tokyo by IHG?

The closest beach to InterContinental ANA Tokyo by IHG is Odaiba Beach Park (5.3 km).

Is there a spa on site at InterContinental ANA Tokyo by IHG?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as Swedish massages.

Does InterContinental ANA Tokyo by IHG have a pool?

InterContinental ANA Tokyo by IHG has a seasonal outdoor pool and a kids' pool. The pool is open from June to October.

Does InterContinental ANA Tokyo by IHG serve breakfast?

Yep, travelers are hooked on the buffet brekkie here! Available daily from 6:30 AM to 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at InterContinental ANA Tokyo by IHG?

No, but there's an airport shuttle that runs from 7:00 AM - 9:00 PM at scheduled times for a fee.

Is there a bar or restaurant at InterContinental ANA Tokyo by IHG?

Yep, you can grab a meal at InterContinental ANA Tokyo by IHG's onsite restaurant that serves breakfast, lunch and dinner.The dining venue will be unavailable from May 8 2026 to May 9 2026 (dates subject to change).

What time are check-in & check-out at InterContinental ANA Tokyo by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at InterContinental ANA Tokyo by IHG?

No, pets are not allowed.

InterContinental ANA Tokyo by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1006 reviews
Rating 8 - Good. 181 out of 1006 reviews
Rating 6 - Okay. 71 out of 1006 reviews
Rating 4 - Poor. 39 out of 1006 reviews
Rating 2 - Terrible. 18 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Natalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Sadly our wonderful experience was completely undone after we were charged a very unexpected (and unexplained) $1500 cancellation for a restaurant booking. Be extremely careful with their Concierge team.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ishita

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Clean property.
Stayed 4 nights in Apr 2025

10/10 Excellent

ROLSTON

Liked: Cleanliness, staff & service, property conditions & facilities
An exceptional hotel for our last night in Japan. After traversing Japans countryside...it felt good to be at the ANa. Staff were extremely polite and helpful at all times. The room furnishings and views were spectacular. I will definitely revisit.
Stayed 1 night in Apr 2025

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, with exceptional restaurant choices, from the cafe to the very elegant Chinese restaurant and fine steak house.
Stayed 3 nights in Apr 2025

8/10 Good

Andy

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Itay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a 5 star hotel.
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel located in the heart of Roppongi. Stayed in
Stayed 2 nights in Apr 2025

2/10 Terrible

Sai Pang Baniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay, I do not spend this money for this service !
Stayed 7 nights in Apr 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of the stay was perfect from start to finish, the Reception Staff greeting you at check-in, House keeping standards, the variety of Dining options, Breakfast is a must as both Western and Japanese options are available. It is luxury !
Stayed 11 nights in Apr 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! The rooms were updated with wonderful amenities, and the layout makes it especially spacious - we looked forward to coming back every day from sightseeing to our rooms! The breakfast buffet was outstanding in terms of variety and freshness! And the hospitality was through the roof. We would definitely stay at this location again in the future.
Stayed 7 nights in Apr 2025

10/10 Excellent

Janis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lounge is worth the extra cost to book the lounge floor I don’t need to be in the middle of all the action in Ginza or Shibuya but easily accessible from here Short walk to Roppongi and Akasaka is literally across the street Bed was a little too firm for my liking but everything else made up for that
Stayed 8 nights in Mar 2025

4/10 Poor

Guillermo

Stayed 4 nights in Apr 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Morgan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel with all the amenities you need and lovely big rooms. Breakfast buffet was great. Close enough to the train station but not much around the hotel in terms of food/shopping so not super convenient. My only complaint would be that the hotel is situated directly next to a busy motorway and the hotel is not properly soundproofed. We could hear cars passing by all night and were woken up many times by sirens. Otherwise a great stay but not ideal for light sleepers.
Stayed 2 nights in Apr 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the location and cleanliness and friendly staff. Food was also very good.
Stayed 4 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the ANA Intercontinental on my first trip to Tokyo as a solo traveler. The newly renovated rooms cannot be beat (I had a Premium King Suite). Combined with the location close to the lovely Minato and Akasaka areas, the multitude of quality restaurants within the hotel, and the footsteps to the Tokyo Metro system, I will never stay anywhere else when visiting Tokyo.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Merran

Liked: Cleanliness
Disliked: Staff & service
The hotel and rooms were nice as were the check in teams. However the staff in the executive lounge (not all) were very average ans
Stayed 5 nights in Apr 2025

10/10 Excellent

ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Paul, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Exactly what we were looking for when we booked the stay.
Stayed 4 nights in Mar 2025

4/10 Poor

hyunggee

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Too Many Guests, Not Enough Staff

While the location and facilities were undeniably impressive, my overall experience was disappointing due to the poor service standards. It became clear very quickly that the hotel was severely understaffed, especially given the large number of guests it was accommodating. This imbalance resulted in long waits and frustrating delays throughout my stay. One of the most frustrating moments was at the lounge, where I had to wait for 15 minutes just to check out. Even finding a table there was a challenge, as the space seemed overwhelmed by the volume of guests. Similarly, my experience at the main restaurant during breakfast was far from pleasant. After ordering coffee, I waited over 10 minutes without any sign of it arriving. Eventually, I had to walk over to a coffee corner staff member to remind them about my order—something that should have been handled seamlessly. While the hotel’s facilities were well-maintained and its location convenient for exploring the area, these positives were overshadowed by the lack of adequate staffing and the resulting inefficiency. The constant need to queue or wait for basic services made my stay stressful rather than enjoyable. Unfortunately, I cannot recommend this hotel to others, as attentive and efficient service is a fundamental part of any good hospitality experience—and this hotel fell short in that regard.
Stayed 1 night in Apr 2025

10/10 Excellent

Artem

Stayed 7 nights in Mar 2025