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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

A clear pool surrounded by tropical vegetation and a small waterfall.
Sports facility
A hotel room with two beds, a desk, a chair, a lamp, and a ceiling fan.
A modern living room with a flat-screen TV, a sofa, a dining area with chairs, a staircase, and a ceiling fan.
A modern kitchen with white cabinets, a microwave, a refrigerator, and a dining area with wooden chairs and a table.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$183
includes taxes & fees
12 Aug - 13 Aug

Explore the area

View map
143 Wills Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪16 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for 1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

In-room safe, desk, laptop workspace, blackout curtains

1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

  • Sleeps 4
  • 1 Single Bunk Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds (Pet Friendly)

A hotel room with two beds, a ceiling fan, a small kitchenette, and a dining area.

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(6 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Kitchenette

A hotel room with a large bed, bedside tables with lamps, a desk with a chair, a refrigerator, and a window with curtains.

Executive Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

In-room safe, desk, laptop workspace, blackout curtains

1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

  • Sleeps 6
  • 1 Double Bed and 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Apartment, 1 Queen Bed

A modern living room with a flat-screen TV, a sofa, a dining area with chairs, a staircase, and a ceiling fan.

Executive Apartment, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a lamp, and a ceiling fan.

Family Room

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Family Room

A bedroom with a bed, a nightstand, a window with curtains, and a door leading to a balcony.

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with a bed, a sofa, a desk, and a ceiling fan.

Family Room

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Traditional Cottage

A bedroom with a quilted bedspread, two bedside lamps, a metal bed frame, a wooden ladder, and wall-mounted butterfly art.

Traditional Cottage

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment

Television

Standard Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Single Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

A bedroom with a bed, a desk, a chair, a television, and a wardrobe.

Standard Room

9.4 out of 10
Exceptional
(19 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Townsville

City Oasis Inn Townsville, SureStay Collection by BW places you in the centre of Townsville, within just a 15-minute stroll of Castle Hill and Queens Gardens. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Sidewalk Cafe & Bar, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and pool loungers as well as access to a playground. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 9:30 AM. There's also the convenience of extended parking. .Sights within a 20-minute walk of this 4-property class Townsville hotel include Museum of Tropical Queensland and Maritime Museum of Townsville.

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • Queens Gardens - 8 min walk - 0.7 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Queensland Country Bank Stadium - 16 min walk - 1.4 km
  • Strand Park - 18 min walk - 1.5 km

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 16 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪Match (Grill & Bar) - ‬5 min walk
  • ‪City Lane - ‬7 min walk
  • ‪The TapHouse Townsville - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

City Oasis Inn Townsville, SureStay Collection by BW offers its guests an outdoor pool, a hot tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Barbecue grills, tour/ticket assistance, and a garden are also featured at the business-friendly City Oasis Inn Townsville, SureStay Collection by BW. Self parking is free.

This 4-star Townsville hotel is smoke free.

  • 42 guestrooms or units
  • 2 levels
  • 3 buildings
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with a safe and a hairdryer. This Townsville hotel provides complimentary wireless Internet access. Fridges and coffee/tea makers are provided. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

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The price is NZ$167
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)
  • Limited on-site self parking

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 33 per night.
  • Cots (infant beds) are available for AUD 25 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

Is parking available at City Oasis Inn Townsville, SureStay Collection by BW?

Yep, City Oasis Inn Townsville, SureStay Collection by BW has a free self car park.

How much does it cost to stay at City Oasis Inn Townsville, SureStay Collection by BW?

As of 29 Jul 2026, prices found for a 1-night stay for 2 adults at City Oasis Inn Townsville, SureStay Collection by BW on 12 Aug 2026 start from NZ$183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to City Oasis Inn Townsville, SureStay Collection by BW?

Yep, City Oasis Inn Townsville, SureStay Collection by BW is a short 12-minute walk from The Strand Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

City Oasis Inn Townsville, SureStay Collection by BW has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does City Oasis Inn Townsville, SureStay Collection by BW have a waterslide?

No, there is no waterslide at City Oasis Inn Townsville, SureStay Collection by BW, but Strand Waterpark is a short 14-minute walk away.

Does City Oasis Inn Townsville, SureStay Collection by BW serve breakfast?

You bet, cooked-to-order brekkie is available on weekdays between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at City Oasis Inn Townsville, SureStay Collection by BW?

No, City Oasis Inn Townsville, SureStay Collection by BW does not offer an airport shuttle service.

Is there a bar or restaurant at City Oasis Inn Townsville, SureStay Collection by BW?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner. The dining venue is closed on Saturday and Sunday.

What time are check-in & check-out at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in begins at noon. Check-out time is 10 AM.

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 246 out of 542 reviews
Rating 8 - Good. 229 out of 542 reviews
Rating 6 - Okay. 42 out of 542 reviews
Rating 4 - Poor. 20 out of 542 reviews
Rating 2 - Terrible. 5 out of 542 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Location is good to access both the Strand and Flinders St
Stayed 1 night in Jul 2026
Verified

6/10 Okay

Jessica

Liked: Staff & service
Friendly staff, a nice pool area, and on-site parking available. Unfortunately, my bed sheets had stains, the shower in my room had no hot water and was only lukewarm, and the hotel is very noisy with thin walls.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Stuart

Great place to stay
Stayed 1 night in May 2024
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great proximity to fun stuff in town.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024
Verified

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
staff were really helpful, providing good information on the town. Easy to park, room was good and spacious, clean.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff and clean tidy facilities
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly and clean pool was awesome
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Very good room and friendly staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marie-Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, lovely staff, would definitely stay again
Stayed 13 nights in Oct 2023
Verified

10/10 Excellent

Elly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay very friendly and clean and tidy.
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Derek

Liked: Cleanliness, amenities
Quite and in walking distance to city centre
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

YAJUN

Liked: Cleanliness, amenities, property conditions & facilities
very clean, staff & management very helpful with late check in, fully recommend
Stayed 1 night in May 2025
Verified

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for our vacation. Close to the Townsville CBD and walkable to many places we were attracted to when planning our stay.
Stayed 7 nights in Jul 2023
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely & very accommodating. Thoroughly enjoyed our stay & would stay again
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Domenico

Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stop here for the night. Nice rooms, staff and service.
Stayed 1 night in May 2023
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was very nice!
Stayed 4 nights in Jan 2023