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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property
Hotel with free parking, a quick walk to Castle Hill

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, pool loungers
Executive Apartment, 1 Queen Bed | Living area
Family Room
Exterior
Executive Apartment, 1 Queen Bed | Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Parking available
  • Breakfast available
The current price is NZ$171
includes taxes & fees
25 May - 26 May

Explore the area

Map
143 Wills Street, Townsville, QLD, 4810
  • Castle Hill
    ‪8 min walk‬
  • Magnetic Island Ferry Terminal
    ‪2 min drive‬
  • Queensland Country Bank Stadium
    ‪3 min drive‬
  • Townsville, QLD (TSV)
    ‪13 min drive‬

Room options

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds and 1 Single Bunk Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Fridge
HDTV
Separate bedroom
Ceiling fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Kitchenette

Executive Kitchenette

Executive Kitchenette

Highlights

Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Ceiling fan
Blackout curtains
Shower/bath combination
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Ceiling fan
Blackout curtains
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 6
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Standard Apartment

In-room safe, desk, laptop workspace, blackout curtains

Standard Apartment

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
3 bedrooms
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 8
  • 2 Queen Beds, 2 Large Single Beds and 2 Single Beds

View all photos for Traditional Cottage

Traditional Cottage

Traditional Cottage

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Kitchen
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

About the area

Townsville

City Oasis Inn Townsville, SureStay Collection by BW puts you in the heart of Townsville, within a 20-minute stroll of Castle Hill and Maritime Museum of Townsville. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Sidewalk Cafe & Bar, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and pool loungers as well as access to a playground. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 9:30 AM. There's also the convenience of extended parking. .Sights within a 20-minute walk of this 4-property class Townsville hotel include Museum of Tropical Queensland and Queens Gardens.

What's nearby

  • Castle Hill - 8 min walk - 0.7 km
  • Strand Park - 20 min walk - 1.7 km
  • Magnetic Island Ferry Terminal - 2 min drive - 1.8 km
  • Townsville 400 Racetrack Start / Finish line - 2 min drive - 2.3 km
  • Queensland Country Bank Stadium - 3 min drive - 2.1 km

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪Victoria Bridge - ‬6 min walk
  • ‪City Lane & City Arcade - ‬7 min walk
  • ‪The TapHouse Townsville - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

Hotel with free parking, a quick walk to Castle Hill
City Oasis Inn Townsville, SureStay Collection by BW offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Barbecue grills, tour/ticket assistance, and a garden are also featured at the business-friendly City Oasis Inn Townsville, SureStay Collection by BW. Self parking is free.

This 4-star Townsville hotel is smoke free.

  • 42 guestrooms or units
  • 2 levels
  • 3 buildings
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with a safe and a hairdryer. This Townsville hotel provides complimentary wireless Internet access. Fridges and coffee/tea makers are provided. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 33 per night.
  • Cots (infant beds) are available for AUD 25 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

Is parking available at City Oasis Inn Townsville, SureStay Collection by BW?

Yep, City Oasis Inn Townsville, SureStay Collection by BW has a free self car park.

How much does it cost to stay at City Oasis Inn Townsville, SureStay Collection by BW?

As of 17 May 2025, prices found for a 1-night stay for 2 adults at City Oasis Inn Townsville, SureStay Collection by BW on 25 May 2025 start from NZ$170.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to City Oasis Inn Townsville, SureStay Collection by BW?

Yep, City Oasis Inn Townsville, SureStay Collection by BW is a short 11-minute walk from The Strand Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

City Oasis Inn Townsville, SureStay Collection by BW has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does City Oasis Inn Townsville, SureStay Collection by BW have a waterslide?

No, there is no waterslide at City Oasis Inn Townsville, SureStay Collection by BW, but Strand Waterpark is a short 14-minute walk away.

Does City Oasis Inn Townsville, SureStay Collection by BW serve breakfast?

You bet, cooked-to-order brekkie is available on weekdays between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at City Oasis Inn Townsville, SureStay Collection by BW?

No, City Oasis Inn Townsville, SureStay Collection by BW does not offer an airport shuttle service.

Is there a bar or restaurant at City Oasis Inn Townsville, SureStay Collection by BW?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner. The dining venue is closed on Saturday and Sunday.

What time are check-in & check-out at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in begins at noon. Check-out time is 10 AM.

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 504 reviews
Rating 8 - Good. 219 out of 504 reviews
Rating 6 - Okay. 39 out of 504 reviews
Rating 4 - Poor. 17 out of 504 reviews
Rating 2 - Terrible. 5 out of 504 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kerry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Lorean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional in assisting me with my needs.
Stayed 1 night in Apr 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool and backyard area. Neat, tidy and helpful staff.
Stayed 3 nights in Mar 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Mar 2025

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025

4/10 Poor

Aaron

Travelled with partner
Felt like i was looked down apon and made to use money on bankcard for deposit on room when i had cash for deposit then to recieve cash deposit back..not use to be treated like that.....
Stayed 2 nights in Nov 2024

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025

6/10 Okay

Emily

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was a lot smaller than I thought it would be with very few amenities (no toaster, cutlery etc). However, I loved the pool and the spa, and the staff were friendly and approachable.
Stayed 6 nights in Dec 2024

10/10 Excellent

Elly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jan 2025

6/10 Okay

DANIELA

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice. Great pool, my Son and I loved it.
Stayed 2 nights in Nov 2024

2/10 Terrible

Ian

Travelled with group
Very small and very noisy
Stayed 1 night in Nov 2024

10/10 Excellent

Badraa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024

10/10 Excellent

Catherina

Liked: Cleanliness, staff & service, property conditions & facilities

Saving grace.

The room was quite cramps, mostly due to the fact that there was a small double bed and one single bed, if 3 people were staying there I can’t imagine how crampt it would be, the bathroom was laid out well, shower heat was difficult to control, the pool area was nice and the laundry area was great. Saving grace: the staff were really nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shaun

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having pondered over several accomodation establishments on the net, I settled on The City Oasis Inn from the reviews of previous patrons. And I wasn't disappointed. Very friendly and helpful staff, a room that was freshly decorated, modern, spotlessly clean and quiet - with well insulated walls. Modern air con and not the noisy old type meant less noise too. Coupled with a super comfy bed and pillows made my stay in Townsville all the better. So much so, that I extended my stay by several days, predominantly because the room was so good, giving me more opportunity to explore Townsville. The location is an easy walk to both the CBD with its wealth of bars, shops and eateries, and the fabulous Strand for the lazy days by the beach.
Stayed 3 nights in Oct 2024

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big fan of almost everything. Got me in at midnight when another placed valued me. The shower was a bit cramped but if that's my biggest drama in life, I'm set. Thanks guy.
Stayed 2 nights in Sep 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Peita

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was good…just what I was after
Stayed 3 nights in Aug 2024