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Bali Suksma Villa

3.5 star property

Photo gallery for Bali Suksma Villa

A two-story house with a prominent tower, surrounded by a lush garden and a rice field.
A four-poster bed with a canopy, a wooden nightstand, a chair, and a mirror on the wall.
A circular pool surrounded by lush greenery and a stone deck.
A modern outdoor seating area with a stone bench, a small pool, and a palm tree.
A room with a round glass table surrounded by wicker chairs, large windows with sheer curtains, and a decorative tree sculpture.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View map
Jalan Kajeng No. 88, Ubud, Bali, 80571
  • Place, Saraswati Temple
    ‪12 min walk‬
  • Place, Ubud Palace
    ‪13 min walk‬
  • Place, Ubud Traditional Art Market
    ‪15 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪70 min drive‬

Room options

View all photos for Deluxe Suite

A four-poster bed with a canopy, a wooden nightstand, a chair, and a mirror on the wall.

Deluxe Suite

  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Ubud

At Bali Suksma Villa you'll be within just a 15-minute stroll of popular places like Ubud Palace and Ubud Traditional Art Market. Highlights at this Art Deco hotel include free breakfast, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a terrace and express check-out. Added amenities include laundry facilities, dry cleaning/laundry services and tour/ticket assistance. There's also limited parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 3.5-property class Ubud hotel include Ubud Monkey Forest and Campuhan Ridge Walk.

What's nearby

  • Saraswati Temple - 12 min walk - 1.0 km
  • Ubud Palace - 13 min walk - 1.2 km
  • Ubud Traditional Art Market - 15 min walk - 1.3 km
  • Pura Dalem Ubud - 18 min walk - 1.5 km
  • Campuhan Ridge Walk - 19 min walk - 1.6 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 83 min drive

Restaurants

  • ‪La Baracca Ubud - ‬9 min walk
  • ‪Sari Organik - ‬28 min drive
  • ‪Pukako by Paddyfield - ‬9 min drive
  • ‪Babi Guling Gung Cung - ‬8 min walk
  • ‪Boodaya Coffee Ubud - ‬28 min drive

About this property

Bali Suksma Villa

Free breakfast is available. WiFi is free in public spaces. A free area shuttle within 1 km is available. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Bali Suksma Villa. Limited free parking is available on a first-come, first-served basis.
  • 1 building
  • 15 guestrooms or units
  • 2 levels
  • Built in 2011
  • Breakfast available (free)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Television in lobby
Bali Suksma Villa offers 15 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This individually decorated accommodation has separate dining areas and includes desks. 24-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free dial-up internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge) on request
  • Free area shuttle up to 1 km
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Art Deco architecture
  • Built in 2011

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 35
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Pets

  • Pets and service animals are not allowed at Bali Suksma Villa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 10 per stay
  • Cash Breakage deposit: USD 50 per night for guests aged under 17 years old staying between 1 September and 31 December

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per vehicle (one way)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 35 (subject to availability)
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard.

We should mention

  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 1 September to 31 December.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Suksma
Bali Suksma Villa
Bali Suksma Villa Hotel
Bali Suksma Villa Hotel Ubud
Bali Suksma Villa Ubud
Suksma
Suksma Bali
Suksma Villa Ubud
Bali Suksma Villa Resort Ubud
Bali Suksma Villa Resort
Bali Suksma Villa Ubud
Bali Suksma Villa Hotel
Bali Suksma Villa Hotel Ubud

Frequently asked questions

What is the cancellation policy at Bali Suksma Villa?

Bali Suksma Villa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bali Suksma Villa?

Yep, Bali Suksma Villa has a free self car park. Onsite parking is limited.

Are there any beaches close to Bali Suksma Villa?

The closest beach to Bali Suksma Villa is Sanur Beach (21.1 km).

Does Bali Suksma Villa have a pool?

Bali Suksma Villa has an outdoor pool.

Is there a free airport shuttle available at Bali Suksma Villa?

No, but there's an airport shuttle on request for a fee.

What time are check-in & check-out at Bali Suksma Villa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Bali Suksma Villa?

No, pets and service animals are not allowed.

Bali Suksma Villa Reviews

Reviews

6.2
Rating 10 - Excellent. 7 out of 39 reviews
Rating 8 - Good. 11 out of 39 reviews
Rating 6 - Okay. 9 out of 39 reviews
Rating 4 - Poor. 2 out of 39 reviews
Rating 2 - Terrible. 10 out of 39 reviews

7.4/10

Cleanliness

6.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

empororershorse

Disliked: Property conditions & facilities

Villa Suksma

In a paddy field on a track. Very quiet. Need a scooter to get there. Dont srrive after dark. Two villa suksmas..this is the one without the pool.
Verified

8/10 Good

umi

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

田園の中にある静かなヴィラ

静かな田園風景の中に佇む静かなヴィラ。 眺めは最高です！ ウブドの街中から歩いて行ける距離。 静かにゆっくり滞在したい人にはおすすめ。
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

最低なホテル

まず、記載内容と全然違う。 地図もでたらめだったので、到着までにウブド入ってから１時間もかかった。 最終的にホテルに電話して、迎えに行くからとの事で待っていたら、まさかの徒歩でお迎え(￣▽￣;) 車もそこで停めさせられ徒歩でホテルまで ホテルに入ってみると、あると記載されていたものが何もない。 部屋にはテレビもインターネットも冷蔵庫もエアコンもボトルウォーターもバスアメニティも 書いてあったものが何一つない。 従業員に聞いても、どうやらその子達は従業員ではないらしく、ただ頼まれたお手伝いさんだったらしく、何もわからないとの事。 近場には送迎してくれるとの事だったので、聞いたがそれもない。 苛立ちのあまり即座に違うホテルを予約して、そのホテルを出ました。 ただのお手伝いさんだったので、私達が出る時には誰もいませんでした。 最悪なホテルです。 Hotels.comも信用して、いつもそちらでホテルを選んでいるので、間違いだらけの内容を出しといて後で知らぬ存ぜぬは通用しないと思います。
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice location in the rice fields

We stayed at Vila 1 and confirmed this with the hotel on email prior to arrival. When booking this hotel you need to read the description and make you expectations match in order not to be disappointed. The hotel is situated in the middle of the rice fields, therefore not very central - but very beautifully located. The pool is at a different hotel about 5 minutes’ walk - as they cannot build a pool in near the rice fields, and there is only wifi at the pool not at the hotel. The staff was very helpful and friendly and accommodated all our requests. We really loved staying in a nice and quiet area just 10 minuttes walk from central Ubud.
Verified

8/10 Good

taka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No WIFI but very relaxing !

A house which has 3 rooms. ( might be 4 rooms ) Sorrounded by rice field. There is no shops, there is narrow road so that Taxi can't reach there. But If you want to feel nature , breaze..... This is the place you mey feel calm. Unfortunately poor hot water and there is no WIFI. We wanted to stay some more days but fully booked. I know that this is woderful place. Couple ! Highly recommended !
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

overall an air of neglect

no wifi, despite advertised. bed broken. safe broken. not very clean
Verified

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware

Hotel is far away from the location marked on the hotels.com map. A very long walk to Ubud and most taxis will not travel the road there. Was so far up the road that we decided to turn around and get another hotel elsewhere - this is not a good place to stay if you hope to see Ubud... probably perfect if you love sitting in rice fields.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cadre idilique

L'hôtel se situe dans un cadre idilique, calme, au milieu des risières, à côté du centre d'Ubud. L'accueil est chalereux et les menus sont flexibles, nous avons pu déjeuner balinais...
Verified

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities, room comfort

Remote nice hotel

Nice small basic hotel. Great for the price. About 15min walk from center Unud, but right in the middel of the rice fields. Which is a really nice experience.
Verified

2/10 Terrible

Jesper

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Varning-warning!!!!

Detta är rent bedrägeri och den enda bilden som är äkta är den på själva huset. Alla andra bilder är någonannanstans ifrån, det finns ingen pool, inget wi-fi ,hotellet ligger ute i ödemarken med risfält på alla fyra sidor. Det finns heller ingen bilväg utan man får gå en bra bit uppför en backe och ut på stigar på risfälten. Receptionen är obemannad och man får nyckel till ytterdörren. Det finns 3 rum men naturligtvis ingen balkong eller något av det andra som utlovas.
Verified

2/10 Terrible

L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

very dissapointed only stayed 1night very misleadi

would not recomend this property to any one very disappointed the property was nothing like the web site discribed no pool no car or scooter access
Verified

6/10 Okay

Jerry_shaz

Private hideaway

Great view of the surrounding rice fields. Very quiet. Rooms were large with adequate facilities but werenot quite as described. No wifi even though it was mentioned as being available. Not all rooms were air conditioned either. Very peaceful and beautiful setting but quite a walk from the main area. Also worth noting that cars are unable to drive all the way up to the villa. Nice, affordable stay with all the necessities and friendly staff though.
Verified

6/10 Okay

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confusing

This hotel has some fabulous positives and dreadful negatives. Depending what is important to you you may give it 0 or 5 out of 5. Firstly the problems... There is a whole list of things that weren't as specified...no internet, no aircon,no tv, no transportation (nearest road a car can reach is 400yrds away),the pool is nowhere near but beautiful(also wifi near the pool), the list goes on! The bathroom wasn't in a great state with moldy curtains and the staff couldnt manage tasks like booking a taxi. On the other hand the location is stunning, bit of a pain (15minute walk into central Ubud). We enjoyed the peace and tranquility with pady fields surrounding and the views of the stars at night were sublime. If you want somewhere to really get away from it, this is for you, if you can't cope without your modern appliances then maybe not.
Verified

4/10 Poor

Corbster

Liked: Cleanliness
Disliked: Property conditions & facilities

田んぼの真ん中にある一軒家

１階の部屋に泊まりましたが、ベッド以外何もありませんでした。 お湯が出ませんでした。 ＷＩ-ＦＩもないです。 同じ金額を出せば　もっと良いところがたくさんある。
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service

Don't book if you care about which hotel want

Will never book this again. We booked this hotel for 2 reasons - the views over the rice fields and it's quiet location in central Ubud. It's not an expensive hotel, but that's not why we booked it. We arrived at the hotel, took the walk up to the hotel (a bit long, but it's what we expected), and the view over the rice fields was beautiful. The receptionist told us that someone else had extended their stay so we had been upgraded to their other location. We carried our bags down the hill and were driven to their other hotel. This is apparently not uncommon in this hotel. PROBLEM: the other location, has NOTHING of what made us book this hotel. It takes 45 minutes to walk to central Ubud (despite what they say at the hotel and it's not a walk you take after sunset since it goes through a forest filled with monkeys), and it has NO view whatsoever. Granted, it had a pool and aircon, but we didn't want that. And it took us 2 hours to transfer between hotels. If you don't care where you end up and have a couple of hours to spare on your vacation for transfers, please book. If you care at all about the location or your free time DON'T BOOK. We ended up leaving after 1 night even though we payed for more. Also, it's so irritating when people lie to you, when we said we didn't feel that this was an "upgrade", they suddenly stopped understanding english. Tips for the hotel: Be honest with what to expect and you will get satisfied customers and don't lie when confronted about it
Verified

2/10 Terrible

Anna

Disliked: Staff & service, property conditions & facilities, room comfort

Tourist trap

Totally false advertisement and should be removed from Expedia website. This villa is in the middle of rice fields and not accessible by car, thus we had to pull our luggage up the hill on uneven surface for about 1000 meters, than there was nobody to talk to except teenage girl, who can say only "hello". Location and room description do not correspond with reality. We did not check-in
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

저렴한 가격에 좋은 빌라

매우 저렴한 가격이라 숙소 시설이 안좋을까봐 걱정했지만 이 빌라는 너무 좋았습니다. 빌라1과 빌라2가 있는데 빌라1은 차로 못들어가는 곳에 위치해있었고 빌라2는 몽키포레스트에서 걸어서 10분 거리에 있었습니다. 저희는 빌라2에 묵었는데, 아래층에는 오피스와 수영장, 부엌 등이 있었고, 이층은 객실이 있었습니다. 부엌과 수영장을 마음대로 쓸수 있어서 마치 이층집 한채를 빌린듯한 느낌이였습니다. 객실은 깨끗하고 매우 넓었습니다. 직원들 모두 친절하고 아침에는 감자, 토스트, 토마토, 주스, 과일, 오믈렛 등을 주었습니다. 우붓시내까지 걸어서 15~20분 정도밖에 걸리지 않아 주로 걸어다녔지만 밤에는 길이 어두워서 택시를 타고 오거나 일찍 들어와야했습니다. 그래도 저렴한 가격에 머물수 있는 훌륭한 숙소였습니다.
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

they are good at lying

1.they don't have swimming pool also no wifi 2.they rent pool from another hotel lying customer that they pretend to have a pool 3.air conditioner was broken and staff just said sorry without doing something 4.they sent us to countryside villa which name is suksma 2. and see if we are stupid. if we are not stupid. they send us original villa near Ubud center.
Verified

2/10 Terrible

christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Levede ikke op til det forventet.

Blev ret så skuffet da vi ankom. Billeder på hjemmesiden lever ikke op til det vi kom til. Der findes suksma village 1 og 2. Og det der er billeder af er village 1. Village 2 ligger flere kilometer væk fra centrum og der er byggeplads lige ved siden af. Selve huset vi blev anbragt i var som sådan okay, dog lå det på en sidevej helt væk fra selve hotellet, virkede som om det ikke hørte med til hotellet. Der var intet hygge og toilettet/bad var udendørs Vi smuttede 2 dage før tid skulle havde været der i 4 dage. Personalet var søde men svære at kommunikere med.
Verified

8/10 Good

Tuan Dung Vu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice place, close to city centre.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Descriptif non conforme

L hotel est situé au milieu des rizières, loin du centre, au bout d un chemin inaccessible pour voiture. Contrairement au descriptif il n y a ni piscine, ni terasse, ni wifi. Si vous voulez beneficier de ces services c est dans un autre hotel plus bas. Pratique..
Verified

6/10 Okay

eiji

Liked: Cleanliness

のんびり派の隠れ家

星の数は良くて３でしょう。プールはなく、付近にあるバンガローにあるし、地図頼ってスーツケース運ぶのは結構大変。バスタブの排水はとても悪くお湯の量は制限されていて、シャワーのみ利用可能。それでも周囲の田んぼや風景はいいのんびり派にはうってつけ。
Verified

10/10 Excellent

Dayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good nights sleep

We enjoyed our stay and the overall quality of the villa. Its very clean and has great beds. Its a short and enjoyable walk form the main streets of Ubud. And its very peaceful on the rice fields.
Verified

8/10 Good

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to town centre.

Great Hotel. Had to walk a little far to get to the pool.
Verified

2/10 Terrible

Yan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Becareful of false advertisement!

I had a very unpleasant experience We were upgraded to another location without prior notice because they overbook and the staff barely speak English. The map and address for suksma 1 were wrong and unclear so it was hard to find and no car can access. The location for Suksma 2 was not 10 mins like they claimed, it was at least 30mins without sidewalk. Also no wifi. Please book with caution. Here is the detail for my experience if you have time to read: First, the map on the site is wrong, the actual location is about 0.5 mile further where no car can access. Also, the address listed didnt provide the actual number so it was extremely difficult to find especially in the pouring rain with luggage, it took us almost an hour to find the place. When we arrive to the location at 4:30pm, the two girls (one doesn't speak English)who worked there told us they don't have room for us and would like to upgrade us to their new location and the shuttle will arrive in 15 mins. We also asked about swimming pool and wifi that was listed under their amenities highlight, they said they don't have those. 45 mins passed and there are still no shuttle. I asked them if we can have any food since we were up at 6:00am and havnt eaten, they said they don't have food, so I asked where is the shuttle and they made a few phone calls and asked us to wait and they walked out. Meanwhile, two other hotel guests arrived and had the same problem as us finding the hotel and was very upset how far off the map was compare to the actual location. One girl came back after 20mins and said our shuttle is ready. The new guests tried to check in but she was shocked because she didn't know there are more booking. Then she got caught up trying to make phone calls (but no one picks up)and too occupied to take us to the location of the shuttle (somewhere down the hill) After another 10mins, I stopped her and asked to take us to the shuttle and she walked all of us down the hill. When we arrive to the new villa, we notice we are way far off from the ubud center in a very obscure location. The boy who works there took us to the back of the villa to a isolate room (which is quite nice) and I asked him if there any food in the villa and restaurants close by, he said no. So I asked him how to get to city center, he said walk. Then I asked him to show us the wifi, he couldn't find the connection. I felt like I was stranded in the middle of no where in heavy rain and couldn't go anywhere. So I requested to speak to the manager, he walked out and came back with a number, we couldn't call since there is no wifi but fortunately the shuttle driver who was waiting for the payment lend us a phone. We talked to the manager and she said she will come by. After 20 mins, the kids came back with the paperwork and said either we sign this or we leave and get a full refund. They will let us stay in this room for the night and move us again the day after. I was very upset and asked where is the manager and he said the manager is not coming so we had no choice but to sign the paper work. But he agree to let us stay in the same room when I request not to be moved again. At that point, I felt like the manager was trying to kick us out because they over booked and the two guests we met earlier still need a room. The whole process took us almost 4 hours and then we had to walk to find resturant without street light and in heavy rain. I checked their website and they said walking to ubud center is only 10 mins which is false because we walked there again during the day without the rain and it took at least 25 mins because there is no side walk to the way there. I had a very bad experience with this villa, not only the false advertisement and being relocate without prior notice, also the staff are young, inexperienced and barely speak English. Manager is not onsite and refused to show up. We only had two pieces of tiny soap to use in the bathroom. The location is way far from the city center. P.s we bumped into the two guests we met and they said the villa booked another hotel for them because they were overbooked.