Best Western - accommodation in Ungasan

The hotel is one of the best I have ever stayed in. Brian was excellent and so was Angely. I wouldnt have had a better honeymoon without them. We did wish we had more amenities like a microwave but everything was great otherwise! I highly recommend this property.

I was looking for a property to host my guest for my upcoming birthday party. I had high hopes for the place because the pictures looked so good. Saddly, those were old photos. This was the most rundown property Ive ever seen. The food was subpar, the condition of the property was -30, and at checkout, when asked how the stay was. I was TRYING to tell her my experience, and she spoke over me say great, everything was good. I was shaking my head and saying no, but she just went on like I could have possible say anything positive. When the place was a dump!!!

Resort is huge but the biggest standout is the colleagues working there. From Simon and Aldi at Front Desk who handled the small hiccup during the stay to Putri in F&B who came to check in on us during breakfast, you can really feel the genuine sense of care they have for their guests. Kudos also to the housekeeping team for their quick responses to our requests especially when our daughter was not well one evening.