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Fairmont Empress

Edwardian Victoria hotel connected to the convention centre, steps from Maritime Museum of British Columbia

Where to?

Dates

December 2025

January 2026

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Free Wi-Fi

includes taxes & fees

4 Jan - 5 Jan 2026

Explore the area

721 Government St, Victoria, BC, V8W1W5

Place, Royal BC Museum
‪3 min walk‬
Place, Victoria Harbour
‪4 min walk‬
Place, Victoria Clipper Ferry Terminal
‪6 min walk‬
Airport, Victoria, BC (YYJ-Victoria Intl.)
‪29 min drive‬

Room options

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont City View 2 Double

Excellent

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

Down duvet

22 sq m
City view
Sleeps 3
2 Double Beds

Deluxe City View 2 Queen

Excellent

Highlights

Separate sitting area

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

31 sq m
City view
Sleeps 4
2 Queen Beds

Fairmont Gold Harbour View 1 King

Exceptional

Highlights

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Renovated in 2014

Premium bedding

Portable fan

Blackout curtains

30 sq m
Harbour view
Sleeps 2
1 King Bed

Fairmont City View 1 Queen

Wonderful

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

Down duvet

26 sq m
City view
Sleeps 2
1 Queen Bed

Deluxe City View 1 King

Wonderful

Highlights

Separate sitting area

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

36 sq m
City view
Sleeps 3
1 King Bed

Fairmont Gold City View 1 King

Exceptional

Highlights

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

28 sq m
City view
Sleeps 2
1 King Bed

Junior Suite City View 1 King

Exceptional

Highlights

Separate sitting area

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow-top bed

Portable fan

Separate bedroom

Blackout curtains

42 sq m
1 bedroom
City view
Sleeps 3
1 King Bed

One Bedroom Suite City View 1 King

Wonderful

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow-top bed

Portable fan

Separate bedroom

Blackout curtains

Down duvet

42 sq m
1 bedroom
City view
Sleeps 4
1 King Bed

Fairmont City View 1 King

Wonderful

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

Down duvet

26 sq m
City view
Sleeps 2
1 King Bed

Deluxe City View 1 Queen

Wonderful

Highlights

Separate sitting area

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

36 sq m
City view
Sleeps 3
1 Queen Bed

32-inch flat-screen TV with cable channels, TV, pay films

Executive Suite City View 1 King

Exceptional

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

Down duvet

44 sq m
City view
Sleeps 4
1 King Bed

Fairmont Gold Deluxe City View 1 King

Exceptional

Highlights

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

35 sq m
City view
Sleeps 2
1 King Bed

Fairmont Gold Deluxe City View 2 Queen

Exceptional

Highlights

Separate sitting area

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

35 sq m
City view
Sleeps 4
2 Queen Beds

Fairmont Gold One Bedroom Suite City View 1 King

Exceptional

Highlights

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Renovated in 2014

Pillow-top bed

Portable fan

Separate bedroom

49 sq m
1 bedroom
Sleeps 4
1 King Bed

Fairmont Gold Deluxe Harbour View 1 King

Exceptional

Highlights

Separate sitting area

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

30 sq m
Harbour view
Sleeps 3
1 King Bed

Fairmont Harbour View 1 Queen

Wonderful

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

Down duvet

26 sq m
Harbour view
Sleeps 2
1 Queen Bed

Deluxe Harbour View 1 King

Exceptional

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

Down duvet

36 sq m
Harbour view
Sleeps 2
1 King Bed

Fairmont Gold City View 1 Queen

Exceptional

Highlights

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

28 sq m
City view
Sleeps 2
1 Queen Bed

One Bedroom Harbour View Suite 1 King

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow-top bed

Portable fan

Separate bedroom

Blackout curtains

Down duvet

51 sq m
1 bedroom
Harbour view
Sleeps 4
1 King Bed

Fairmont Gold Harbour View Executive Suite 1 King

Highlights

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Pillow-top bed

Portable fan

Separate bedroom

Blackout curtains

39 sq m
1 bedroom
Harbour view
Sleeps 3
1 King Bed

Executive Suite City View 2 Queen

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow-top bed

Portable fan

Separate bedroom

Blackout curtains

Down duvet

38 sq m
1 bedroom
City view
Sleeps 5
2 Queen Beds

Signature Harbour View 1 King

Exceptional

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

Down duvet

32 sq m
Harbour view
Sleeps 3
1 King Bed

Deluxe Harbour View 1 Queen

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

Down duvet

32 sq m
Harbour view
Sleeps 3
1 Queen Bed

Deluxe Harbour View 2 Queen

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Portable fan

Blackout curtains

Pillow-top bed

Down duvet

35 sq m
Harbour view
Sleeps 4
2 Queen Beds

About the area

Victoria

Fairmont Empress puts you in the heart of Victoria, connected to the convention centre and within steps of Maritime Museum of British Columbia and Victoria Bug Zoo. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Q at the Empress, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Q Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub, sauna and kids' swimming pool. 22600 square feet (2100 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning full breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a cruise terminal shuttle. .Sights within a 10-minute walk of this Downtown Victoria hotel include British Columbia Parliament Building and Victoria Harbour.

What's nearby

Government Street - 1 min walk - 0.0 km
Royal BC Museum - 3 min walk - 0.3 km
British Columbia Parliament Building - 3 min walk - 0.3 km
Victoria Harbour - 4 min walk - 0.4 km
Victoria Clipper Ferry Terminal - 6 min walk - 0.5 km

Getting around

Victoria, BC (YYJ-Victoria Intl.) - 34 min drive

Restaurants

‪Milestones - ‬2 min walk
‪Starbucks - ‬3 min walk
‪Tractor - ‬1 min walk
‪Q At The Empress - ‬1 min walk
‪Tea at the Empress - ‬1 min walk

About this property

Fairmont Empress

Edwardian Victoria hotel connected to the convention centre, steps from Maritime Museum of British Columbia

Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Fairmont Empress. Parking is available for a fee.

Smoking is allowed in designated areas at this Edwardian Victoria hotel.

431 guestrooms or units

8 levels

2 dining venues

Conference rooms

22600 sq ft of conference space

2100 sq. m of conference space

Built in 1908

Poolside lounge chairs

Charging station for electric cars

Business centre (24 hours)

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

Smoking in designated areas

Water dispenser

Bar or lounge

Fairmont Empress offers 431 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Pool
Spa pool
Pet-friendly
Free Wi-Fi

includes taxes & fees

29 Dec - 30 Dec

Property amenities

Internet

Available in all rooms: WiFi (CAD 14.95 per night)
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Limo/town car service
Parking on site (CAD 37 per day; includes in/out privileges)
Valet parking on site (CAD 51 per day; includes in/out privileges)
Limited on-site valet and self parking

Food and drink

Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
2 restaurants
A bar/lounge
Coffee and tea in common areas

Restaurants on site

Lobby Lounge
Q at the Empress
Q Bar

Things to do

Art gallery
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Health club
Hot tub
Indoor pool
Sauna
Shopping centre
Steam room

Family friendly

Children's pool
Indoor pool
Laundry facilities

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

24-hour business centre
Conference centre (22,600 square foot of space)
Meeting rooms

Outdoors

Garden
On the waterfront
Picnic area
Pool loungers
Terrace
Vegetable garden

Full-service spa

11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

No lift

100% renewable energy
8 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1908
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Edwardian architecture
Humane treatment of captive wild animals
Local artist showcase
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

32-inch flat-screen TV with cable channels
Pay films

Food and drink

Coffee/tea maker
Electric kettle
Minibar

Air conditioning
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop workspace
LED lighting
Phone
Portable fan
Recycling
Safe
Water-efficient showers
Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age - 19

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are welcome and stay free
Maximum 2 pets
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
Self-parking fee: CAD 37.00 per day (in/out privileges)
Valet parking fee: CAD 51.00 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Pool access available from 5:00 AM to 11:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont

Fairmont Empress

Fairmont Empress Hotel

Fairmont Empress Hotel Victoria

Fairmont Empress Victoria

Empress Hotel Victoria

Fairmont Hotel Empress

Fairmont Hotel Victoria

Fairmont Victoria

The Fairmont Empress Hotel Victoria

Victoria Fairmont

The Fairmont Empress

Fairmont Empress Hotel

Fairmont Empress Victoria

Fairmont Empress Hotel Victoria

Frequently asked questions

What is the cancellation policy at Fairmont Empress?

Fairmont Empress offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Empress?

As of 27 Dec 2025, prices found for a 1-night stay for 2 adults at Fairmont Empress on 4 Jan 2026 start from NZ$335.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Empress?

Yep, Fairmont Empress has a self car park with in/out privileges for CAD 37.00 per day. A self car park is also available, for a fee.

Is there a spa on site at Fairmont Empress?

Yep, there is an onsite spa at Fairmont Empress. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Fairmont Empress have a pool?

Fairmont Empress has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 5:00 AM to 11:00 PM.

What luxury perks are available at Fairmont Empress?

Fairmont Empress features a full-service spa, a health club and an indoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Fairmont Empress a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Fairmont Empress.

Is Fairmont Empress family-friendly?

You bet! With amenities such as a children's pool, children's meals and laundry facilities, it's no surprise that Fairmont Empress is a hit with families.

Does Fairmont Empress serve breakfast?

You bet, full brekkie is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Fairmont Empress?

No, Fairmont Empress does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Empress?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Empress?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Fairmont Empress?

Furry friends are welcome at Fairmont Empress, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Fairmont Empress Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Meaghan

28 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Delightful.

Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

28 Sept 2025

Liked: Cleanliness

Stayed 1 night in Sep 2025

10/10 Excellent

Daniel and Margarita

28 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean room

Stayed 1 night in Sep 2025

10/10 Excellent

nimna

27 Sept 2025

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Travelled with family

26 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a very special stay for us. My wife and I were traveling with my Brother and his wife for a vacation. We only spent (1) night there due to budget constrains, but it was well worth it. My wife and sister-in-law really enjoyed “High Tea” the next day and my brother and I explored the area and had a great luck at an Irish Pub nearby. The location is great. Walking to restaurants, shops, Parliament Building (take a tour) and Whale Watching tours docks. We had a great time and I would highly recommended staying here, even for (1) overnight.

Stayed 1 night in Sep 2025

10/10 Excellent

Leanne

Travelled with partner

25 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely beautiful hotel in an ideal location!

Stayed 3 nights in Sep 2025

10/10 Excellent

Connie

24 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved everything, no complaints. Can't wait to come back

Stayed 3 nights in Sep 2025

10/10 Excellent

Irina

24 Sept 2025

Stayed 2 nights in Aug 2025

8/10 Good

Matthew

23 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great spot, but staying at a hotel that is a tourist attraction itself means you’re sometimes competing with non-guests for service or seating in the restaurant.

Stayed 2 nights in Sep 2025

10/10 Excellent

Dawn

23 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel in the heart of downtown

Stayed 2 nights in Sep 2025

6/10 Okay

Norman

Travelled with partner

22 Sept 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

The property was nice, safe, and beautiful but our room’s heating/cooling system made a loud noise each time it turned off. It was loud enough to wake me up throughout the night. There was also paint bubbles around the system’s wood case which might be either a bad paint job or possibly the beginnings of mold??

Stayed 2 nights in Sep 2025

10/10 Excellent

anshu

Business traveller

22 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic location, and excellent service. Like all Fairmont's, the Empress has the same service we’ve come to expect, but the added location makes it even better. Would definitely recommend to anyone coming to Victoria to stay here. I think it’s one of the most famous hotels in Victoria.

Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

21 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2025

10/10 Excellent

Marla

Travelled with group

21 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property and helpful staff. Great bar and dining room. Highly recommend.

Stayed 2 nights in Sep 2025

10/10 Excellent

RICHARD

20 Sept 2025

Liked: Cleanliness

Stayed 4 nights in Sep 2025

10/10 Excellent

PAUL, OSHAWA

Travelled with partner

20 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Empress is just what one would expect from this very special chain of hotels - elegant, historic, classy, with excellent staff (particularly in the Gold level). Sometimes, hotels are simply locations which one uses as a base for activities; although the Empress was at the centre of activities, the lounges were so inviting and relaxing that we had to question whether we just wanted to sit and relax or go sightseeing; we ended up going out a little less and sitting back and doing nothing just a little more.

Stayed 2 nights in Sep 2025

10/10 Excellent

Dusanka

20 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I liked everything.

Stayed 1 night in Sep 2025

10/10 Excellent

Harry

Travelled with partner

19 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a great place to stay. Friendly, efficient and helpful front desk staff. Room was immaculately clean with comfortable bed and nice linens.

Stayed 2 nights in Sep 2025

10/10 Excellent

Louis Henry Dyke

Travelled with family

19 Sept 2025

Liked: Amenities

The Fairmont provided a perfect ending to our 2 week vacation through the Canadian Rockies. Food, accommodations, treatment…top notch. Thank you.

Stayed 2 nights in Sep 2025

10/10 Excellent

Lewis

19 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

room stats

great room

Stayed 4 nights in Sep 2025

10/10 Excellent

Yoshinobu

18 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth E

Travelled with family

18 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff. Comfortable rooms. Beautiful grounds.

Stayed 2 nights in Sep 2025

8/10 Good

Justin

17 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place juat has very very small bathroom and shower.

Stayed 1 night in Sep 2025

10/10 Excellent

Dawn

Travelled with family

17 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Empress impresses

Decided to do up a birthday in style at The Empress, so chose the Fairmont Gold Level which gave us access to special food offerings, entertainment, and services. We felt like royalty in this beautiful location.

Stayed 5 nights in Sep 2025

10/10 Excellent

Christian

16 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2025

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Fairmont Empress

Photo gallery for Fairmont Empress

Reviews

Popular amenities

Explore the area

Room options

View all photos for Fairmont City View 2 Double

Fairmont City View 2 Double

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Deluxe City View 2 Queen

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Fairmont Gold Harbour View 1 King

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Fairmont City View 1 Queen

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Deluxe City View 1 King

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Fairmont Gold City View 1 King

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Junior Suite City View 1 King

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One Bedroom Suite City View 1 King

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Fairmont City View 1 King

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Deluxe City View 1 Queen

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Executive Suite City View 1 King

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Fairmont Gold Deluxe City View 1 King

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Fairmont Gold Deluxe City View 2 Queen

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Fairmont Gold One Bedroom Suite City View 1 King

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Fairmont Gold Deluxe Harbour View 1 King

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Fairmont Harbour View 1 Queen

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Deluxe Harbour View 1 King

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Fairmont Gold City View 1 Queen

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One Bedroom Harbour View Suite 1 King

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Fairmont Gold Harbour View Executive Suite 1 King

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Executive Suite City View 2 Queen

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Signature Harbour View 1 King

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Deluxe Harbour View 1 Queen

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Deluxe Harbour View 2 Queen

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