Waialua accommodation from NZ$658

Awesome property, friendly staff

We had an excellent stay at the hotel. Everything was wonderful, and we truly enjoyed our experience. The staff was great overall, especially at the VIP lobby — we loved that concept. Having access to a better view and a larger room made our stay even more special. The food was also outstanding. Both breakfast and dinner were delicious, and we don’t want to forget to mention the amazing snacks available throughout the day. The only aspect we would like to mention as an area for improvement is the pool service team, particularly those in charge of towels and umbrellas. Unfortunately, our experience with them — especially with Max — was not pleasant. The attitude often came across as arrogant and unhelpful, and it seemed like every request was treated as an inconvenience. We were traveling with a teenager who required some additional assistance due to using crutches, and sadly, the team did not show the level of care, kindness, or accessibility that we expected in those circumstances. We hope this feedback helps improve the overall guest experience, as everything else during our stay was truly exceptional.

This hotel met and actually somehow went over any expectations we had.