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Encanto Acapulco

5.0 star property
Luxury resort with 2 restaurants and full-service spa

Photo gallery for Encanto Acapulco

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
1 bedroom, premium bedding, minibar, in-room safe
Ocean Designer Suite - King | Terrace/patio
Terrace/patio
Ocean Pool Villa - King

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Breakfast available
  • Parking included
  • Gym
The current price is NZ$739
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887
  • Place, Punta Diamante Beach
    ‪10 min drive‬
  • Place, Arena GNP Seguros
    ‪17 min drive‬
  • Place, La Quebrada Cliffs
    ‪45 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪49 min drive‬

Room options

View all photos for Ocean Balcony Suite - King

Ocean Balcony Suite - King

Ocean Balcony Suite - King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
  • 61 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Pool Villa - King

Ocean Pool Villa - King

Ocean Pool Villa - King

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
  • 114 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Balcony Suite - 2 Double

Ocean Balcony Suite - 2 Double

Ocean Balcony Suite - 2 Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Designer Suite - King

Ocean Designer Suite - King

Ocean Designer Suite - King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
  • 93 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

About the area

Acapulco

A luxury stay in Acapulco awaits you at Encanto Acapulco. You'll be 5.8 km (3.6 mi) from Arena GNP Seguros and 12 km (7.5 mi) from Forum de Mundo Imperial. Highlights at this boutique resort include 2 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to Spa Mar Abierto can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, RestauranteTerraza, serves Mexican cuisine and is open for breakfast and lunch. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, Hot tub and pool loungers. 1018 square feet (95 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and laundry facilities. Each morning cooked-to-order breakfast is served between 7 AM and noon. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Brisas del Marqués resort, you'll be 14.6 km (9.1 mi) from La Quebrada Cliffs.
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Punta Diamante Beach - 10 min drive - 4.2 km
  • Icacos Beach - 16 min drive - 4.5 km
  • Arena GNP Seguros - 17 min drive - 7.1 km
  • Condesa Beach - 31 min drive - 7.9 km
  • La Quebrada Cliffs - 45 min drive - 14.2 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 15 min drive

Restaurants

  • ‪Zibu - ‬4 min drive
  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪Praya - ‬8 min drive
  • ‪Hotel Encanto - ‬5 min walk
  • ‪Sirocco - ‬4 min drive

About this property

Encanto Acapulco

Luxury resort with 2 restaurants and full-service spa
Encanto Acapulco offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this resort measures 1018 square feet (95 square metres) and includes a conference centre. A hot tub, spa services, and a library are also featured at the luxury Encanto Acapulco. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Acapulco resort.

  • 44 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • Conference rooms
  • 1018 sq ft of conference space
  • 95 sq. m of conference space
  • Built in 2009
  • Manager's reception (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Encanto Acapulco offers 44 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Acapulco resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in January 2024.

Spa Mar Abierto has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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The price is NZ$780
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free covered valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • Restaurante Origen
  • RestauranteTerraza

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Travel cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (1,018 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2009
  • Designated smoking areas
  • Local artist showcase
  • No plastic water bottles
  • Renovated guestrooms - January 2024
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults and USD 20 to 40 for children
  • Airport shuttle fee: USD 90 per vehicle (return, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

Is parking available at Encanto Acapulco?

Yep, Encanto Acapulco has free valet parking.

How much does it cost to stay at Encanto Acapulco?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Encanto Acapulco on 9 Nov 2025 start from NZ$668.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Encanto Acapulco?

The closest beach to Encanto Acapulco is Papagayo Beach (5.6 km).

Is there a spa on site at Encanto Acapulco?

Yep, Spa Mar Abierto is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Encanto Acapulco have a pool?

Encanto Acapulco has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Encanto Acapulco?

Encanto Acapulco features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Encanto Acapulco a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Encanto Acapulco.

Is Encanto Acapulco family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as children's slippers and travel cots in the guestrooms, it's no surprise that Encanto Acapulco is a hit with families.

Does Encanto Acapulco serve breakfast?

You bet, cooked-to-order breakfast is served daily from 7 AM to noon.

Is there a free airport shuttle available at Encanto Acapulco?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Encanto Acapulco?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Encanto Acapulco?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Encanto Acapulco?

No, pets are not allowed.

Encanto Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 343 out of 493 reviews
Rating 8 - Good. 90 out of 493 reviews
Rating 6 - Okay. 25 out of 493 reviews
Rating 4 - Poor. 13 out of 493 reviews
Rating 2 - Terrible. 22 out of 493 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jaime Ariel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia horrible

No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Stayed 3 nights in Jun 2024

6/10 Okay

Diego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service is friendly but really slow
Stayed 2 nights in May 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Stayed 3 nights in Apr 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

2/10 Terrible

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities
EVITA ESTE HOTEL Y NO ARRUINES TUS VACACIONES. ERA UN BUEM HOTEL.DESGRACIADAMENTE ES UN HOTEL SIN PERSONAL MAL SERVICIO MUCHA HUMEDAD CUARTOS SUCIOS SIN TELEVISOR TE INDICAN QUE TIENEN UNA FALLA. LA GENTE DE RECEPCIÓN GROSERA. SIMPLEMENTE EVITALO
Stayed 1 night in Jul 2023

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience the property has great view and the service is excellent!!
Stayed 2 nights in May 2023

8/10 Good

luciano

Stayed 4 nights in Mar 2023

10/10 Excellent

nathan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Stayed 5 nights in Feb 2023

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Acapulco!

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Stayed 3 nights in Oct 2022

10/10 Excellent

monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Stayed 6 nights in Oct 2022

10/10 Excellent

Andrey, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Lorenzo

Stayed 3 nights in Aug 2022

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary Stay

I was hesitant to go to Acapulco with recent crimes. However, to get to Encanto you must pass 3 guard gates. It is also about 30-40 minutes outside “old” Acapulco. Encanto was clean, (for English travelers) everyone spoke English, simple elegance, service was amazing and private. The views are spectacular. Another highlight was the private dinner my husband scheduled for our 30th anniversary. They gave us a private balcony, a custom menu with wine, a private server and candle and roses all around. We really enjoyed having our own patio with an ocean view including a pool. And there is 24/7 room service. There isn’t a concierge, but the front desk staff is helpful. They know the history of Acapulco, the old Hollywood romance and shows and local attractions.
Stayed 1 night in Mar 2022

10/10 Excellent

Jeremy

Stayed 2 nights in Dec 2021

8/10 Good

GABRIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es sensacional. La atención maravillosa y la comida deliciosa. Vista y diseño bello, aunque a veces poco funcional (esquinas de cama en que fácilmente te lastimas, llaves de lavamanos poco funcionales) . La luz del baño sumamente baja para lograr maquillarse.
Stayed 2 nights in Nov 2021

8/10 Good

Hugo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021

6/10 Okay

francis

Liked: Cleanliness, staff & service, property conditions & facilities

No hot water but amazing hotel

This is an amazing hotel and it's been many time I go there however this time there was no hot water in our room for 3 days and the only answer we got from the reception was.."we are sorry"... So huge disappointment for this trip. Except the hot water this hotel is amazing!
Stayed 2 nights in Oct 2021

6/10 Okay

ALBERTO

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

Paul

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Fraud, plain and simple.

The manager, Ilyana, would not honor the VIP upgrade. She claimed that there was some sort of error, yet hotels.com confirmed that there was no error. This was a blatant manipulation and everyone should be warned that this hotel clams to support the VIP program but when you check in they say that they do not.
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Travelled with partner
Only two restaurants so not many choices. We started off bad with the receptionist! The roooms was nice and the pool was quite!
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2021

8/10 Good

Fran S

Stayed 2 nights in Dec 2020