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Van der Valk Amsterdam Amstel

4.5 star property
Luxury hotel with 2 restaurants, near RAI Exhibition and Congress Centre

Photo gallery for Van der Valk Amsterdam Amstel

Front of property
Creator video - submitted by SandySola
Sauna, steam room, body treatments, facials, massages
Penthouse Suite (South)
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$223
includes taxes & fees
1 Feb - 2 Feb

Explore the area

View map
Joan Muyskenweg 20, Amsterdam, 1096CJ
  • Place, Amstel Business Park
    ‪1 min walk‬
  • Place, Amstelpark
    ‪17 min walk‬
  • Place, RAI Exhibition and Congress Centre
    ‪1 min drive‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪11 min drive‬

Room options

View all photos for Comfort Room

In-room safe, desk, laptop workspace, blackout curtains

Comfort Room

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Separate bath and shower
Private bathroom
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.8 out of 10
Excellent
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Separate bath and shower
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, Ensuite (Open Bathroom)

Comfort Room, Ensuite (Open Bathroom)

Comfort Room, Ensuite (Open Bathroom)

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Rainfall showerhead
Hairdryer
Espresso maker
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Separate bath and shower
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Business Room

Business Room

Business Room

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Rainfall showerhead
Hairdryer
Espresso maker
  • City view
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Comfort Room, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

8.8 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • City view
  • 30 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Separate bath and shower
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Suite (North)

Penthouse Suite (North)

Penthouse Suite (North)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Separate bath and shower
  • City view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Suite (South)

Penthouse Suite (South)

Penthouse Suite (South)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Separate bath and shower
  • City view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Suite (North)

In-room safe, desk, laptop workspace, blackout curtains

Penthouse Suite (North)

  • Sleeps 2

View all photos for Comfort Room With Open Bathroom

In-room safe, desk, laptop workspace, blackout curtains

Comfort Room With Open Bathroom

  • Sleeps 2

View all photos for Business Room

In-room safe, desk, laptop workspace, blackout curtains

Business Room

  • Sleeps 2

View all photos for Penthouse Suite (South)

In-room safe, desk, laptop workspace, blackout curtains

Penthouse Suite (South)

  • Sleeps 2

View all photos for Comfort Room

In-room safe, desk, laptop workspace, blackout curtains

Comfort Room

  • Sleeps 2

View all photos for Suite

In-room safe, desk, laptop workspace, blackout curtains

Suite

  • Sleeps 2

View all photos for Junior Suite

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite

  • Sleeps 2

View all photos for Superior Room

In-room safe, desk, laptop workspace, blackout curtains

Superior Room

  • Sleeps 2

View all photos for Comfort Triple Room

In-room safe, desk, laptop workspace, blackout curtains

Comfort Triple Room

  • Sleeps 3

View all photos for Family Suite

In-room safe, desk, laptop workspace, blackout curtains

Family Suite

  • Sleeps 2

View all photos for Accessible Comfort Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Comfort Room

  • Sleeps 2

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Exterior

citizenM Amstel Amsterdam

Amsterdam City Centre
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.8 out of 5, Exceptional, 867 reviews
The price is NZ$291
includes taxes & fees
1 Feb - 2 Feb
citizenM Amstel Amsterdam

About the area

Amsterdam

A luxury stay in Amsterdam awaits you at Van der Valk Amsterdam Amstel. You'll be 2.2 km (1.4 mi) from RAI Exhibition and Congress Centre and 3.2 km (2 mi) from Ziggo Dome. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Wellness de Tropen can include massages, facials and body treatments along with access to the sauna and steam room. The restaurant, Restaurant Amstelle, serves international cuisine and is open for lunch and dinner. Bar Moqum is the hotel's own bar, serving drinks along with dinner and light fare. 4036 square feet (375 square metres) of event facilities include 12 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas and a gym. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:30 AM. There's also the convenience of self parking. .With a stay at this 4.5-property class Amsterdam East hotel, you'll be 3.3 km (2.1 mi) from Johan Cruyff Arena and 4.3 km (2.6 mi) from Rijksmuseum.

What's nearby

  • Amstel Business Park - 1 min walk - 0.0 km
  • Rijnstraat - 14 min walk - 1.2 km
  • Amstelpark - 17 min walk - 1.5 km
  • Zorgvlied Cemetery - 19 min walk - 1.6 km
  • RAI Exhibition and Congress Centre - 1 min drive - 2.5 km

Getting around

  • Amsterdam RAI Station - 3 min drive
  • Overamstel Station - 8 min walk
  • Schiphol Airport (AMS) - 19 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪LEO's International Flavors Amsterdam - ‬7 min walk
  • ‪Thuis aan de Amstel - ‬13 min walk
  • ‪L'Osteria - ‬15 min walk
  • ‪Johnny River - ‬1 min walk

About this property

Van der Valk Amsterdam Amstel

Luxury hotel with 2 restaurants, near RAI Exhibition and Congress Centre
Van der Valk Amsterdam Amstel offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4036 square feet (375 square metres) and includes conference space. Spa services, a library, and multilingual staff are also featured at the luxury Van der Valk Amsterdam Amstel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Amsterdam hotel is smoke free.

  • 1 building
  • 206 guestrooms or units
  • 17 levels
  • 2 dining venues
  • Conference rooms
  • 4036 sq ft of conference space
  • 375 sq. m of conference space
  • Built in 2018
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Library
  • Gift shop
  • Lift
  • No smoking on site
  • Bar or lounge
Van der Valk Amsterdam Amstel offers 206 air-conditioned accommodations with espresso makers and a safe. 43-inch flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

This Amsterdam hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellness de Tropen. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (EUR 25 per night)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 25.50 for adults and EUR 12.75 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Bar Moqum
  • Buffet 't IJ
  • Restaurant Amstelle

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 12 meeting rooms
  • 4,036 square feet of conference space

Outdoors

  • On a river

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Area rugs in public areas
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 17 floors
  • At least 80% lighting from LEDs
  • Built in 2018
  • Double-glazed windows
  • Electric bike charging
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Per property policy, groups of guests under 18 years old are not allowed to stay at this property, except for families with children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Cots (infant beds) are available for EUR 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 250 per accommodation, per stay
  • An effective city/local tax rate of 12.50 per cent will be charged

We've listed all charges provided to us by the property.

The listed deposit applies to bookings in the Suite, Family Suite, Junior Suite, Penthouse Suite (North), and Penthouse Suite (South). There is no deposit for all other room types.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25.50 for adults and from EUR 12.75 for children
  • Covered self-parking fee: EUR 25 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses solar energy.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Van der Valk Hotel
Van der Valk Amsterdam-Amstel
Van der Valk Hotel Amsterdam Amstel
Van der Valk Amsterdam Amstel Hotel
Van der Valk Hotel Amsterdam Amstel
Van der Valk Amsterdam Amstel Amsterdam
Van der Valk Amsterdam Amstel Hotel Amsterdam

Frequently asked questions

What is the cancellation policy at Van der Valk Amsterdam Amstel?

Van der Valk Amsterdam Amstel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Van der Valk Amsterdam Amstel?

As of 31 Jan 2026, prices found for a 1-night stay for 2 adults at Van der Valk Amsterdam Amstel on 1 Feb 2026 start from NZ$201.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Van der Valk Amsterdam Amstel?

Yep, Van der Valk Amsterdam Amstel has a secured covered self car park for EUR 25 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Van der Valk Amsterdam Amstel?

The closest beach to Van der Valk Amsterdam Amstel is Blijburg Beach (7.5 km).

Is there a spa on site at Van der Valk Amsterdam Amstel?

Yep, Wellness de Tropen is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Van der Valk Amsterdam Amstel have a pool?

Van der Valk Amsterdam Amstel has an outdoor pool. The pool is open 8:00 AM to 11:00 PM.

What luxury perks are available at Van der Valk Amsterdam Amstel?

Van der Valk Amsterdam Amstel features a full-service spa, an outdoor pool and 2 restaurants.

Is Van der Valk Amsterdam Amstel family-friendly?

You bet! With amenities such as children's meals and an outdoor pool, as well as cots/infant beds in the guestrooms, it's no surprise that Van der Valk Amsterdam Amstel is a hit with families.

Does Van der Valk Amsterdam Amstel serve breakfast?

Yeah, our visitors are hooked on the buffet breakfast here! Served weekdays from 6:30 AM to 10:30 AM and weekends between 7:00 AM and 11:30 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Van der Valk Amsterdam Amstel?

No, Van der Valk Amsterdam Amstel does not offer an airport shuttle service.

Is there a bar or restaurant at Van der Valk Amsterdam Amstel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Van der Valk Amsterdam Amstel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Van der Valk Amsterdam Amstel?

No, pets are not allowed.

Van der Valk Amsterdam Amstel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1001 reviews
Rating 8 - Good. 179 out of 1001 reviews
Rating 6 - Okay. 43 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Fabian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were absolutely fantastic very welcoming room was spotless and stunning, I will definitely be coming back, thank you for the experience.
Stayed 1 night in Oct 2025

4/10 Poor

Dion Jon Taylor

Stayed 3 nights in Oct 2025

10/10 Excellent

Sheila

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and clean. We had a lovely dinner at the restaurant. The woman who checked us in also made the dinner reservation for us. That was very helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Dex

Stayed 2 nights in Oct 2025

4/10 Poor

Hassan, Wakrah

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Tiny and very dark rooms. Very small gym, menu in the dinning restaurants is very limited .. room service staff are loud , laughter in the corridor , and not respectful , they knocked the door hard to say you have to leave because you are late.. and the list goes on. too expensive for such experience. I don't recommend it at all.
Stayed 4 nights in Oct 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and comfortable
Stayed 1 night in Oct 2025

10/10 Excellent

Yoseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

8/10 Good

Agnes

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel experience in all ways. Highly recommend. Great breakfast and experience.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dex

Stayed 2 nights in Oct 2025

6/10 Okay

Mario

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
If you're into goth style then this might be your place, room I got was black, which is an odd color for a room. The toilet had a rather weird wallpaper (at least i hope it was wallpaper) green leafs and island birds on it. The staff told me they weren't part of the chain of van der valk hotels but had the part of the same name as the chain and used the exact same logo, that's sounds like copyright infringement to me but its a different country maybe they do things differently there. I mention this because somehow i end up there instead of the hotel i was trying to book (van der valk Haarlem), could of sworn i triple check the name before booking. Asked if they could help me transfer the reservation but they said that they weren't a part of the chain. I could leave but that they wouldn't refund me, i ended up almost an hour away from where I should have been.
Stayed 4 nights in Sep 2025

10/10 Excellent

Gareth

Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

2/10 Terrible

Maria

Stayed 2 nights in Sep 2025

10/10 Excellent

Ireti

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space, immaculately clean, very friendly staff
Stayed 1 night in Sep 2025

8/10 Good

Tania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I really enjoyed my stay. The hotel is modern and clean and the staff were lovely. The rooms need better sound proofing as I could hear everything in the rooms next door and the hallway. Overall a good stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second stay while visiting Amsterdam and would definitely come back in the future. Kind and helpful staff, clean and modern rooms, good location with easy commute to the city center and amazing spa is just icing on the cake.
Stayed 2 nights in Sep 2025

6/10 Okay

Miss L

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice Hotel Let Down by Extra Charges & Rude Staff

At first the hotel seemed attractive, but several issues soon became clear. The pool is outdoors, which was not obvious from the photos, so if the weather is bad you are exposed to the elements. The hotel also charges extra for many things, including breakfast which many Amsterdam hotels include, spa access and bathrobes, so the advertised price may not be the whole picture. On my last night I requested a late checkout and was told there was normally a fee but that it had been 'sorted'. The next day as I was about to leave an angry staff member banged on my door, accused me of lying and demanded I go to reception to pay immediately. I understand mistakes can happen, but being treated like a dishonest guest was upsetting. The situation could have been handled far more politely, although she did apply a small discount in the end. Some staff, especially in the bar, were genuinely lovely, so it is a shame that the experience was marred by how I was treated at the end. I have stayed at this chain elsewhere with only positive experiences, but this incident has left me questioning how new guests might be treated.
Stayed 2 nights in Sep 2025

2/10 Terrible

Kumariduraivan

Stayed 2 nights in Sep 2025

8/10 Good

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning wasn't working
Stayed 1 night in Sep 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Yelyzaveta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Already 2nd time here. Love this hotel. Very friendly and professional people. Front Desk staff is very friendly, professional, was nice impression on arrival. Room is spacious, hotel is very clean, spa is amazing, gym has everything you need for your training. Restaurant for breakfast is great. Very warm welcome form staff on arrival, delicious food great service. Hotel located just 5 min away from train station. Easy to reach center or other parts of the city. The area around is safe, quite.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mawunya Atta

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Nice
Stayed 4 nights in Sep 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing weekend away.

Stayed 3 nights in Aug 2025

10/10 Excellent

John

Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Excellent throughout
Stayed 1 night in Aug 2025