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Cyan Cancun Resort & Spa

3.5 star property

Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Restaurant
Superior Suite, Sea View
Massages on the beach

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪14 min walk‬
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(66 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.4 out of 10
Good
(39 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

7.8 out of 10
Good
(24 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(61 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

At Cyan Cancun Resort & Spa you'll be within a 20-minute stroll of popular places like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. Highlights at this beachfront hotel include a private beach, a restaurant and an outdoor swimming pool. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas and spa services. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include La Isla Shopping Mall and Delfines Beach.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 14 min walk - 1.2 km
  • El Rey Ruins - 19 min walk - 1.6 km
  • El Rey Ruins Trailhead - 19 min walk - 1.6 km
  • Delfines Beach - 2 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • ‪Royal Solaris Cancun - ‬4 min walk
  • ‪Zai - ‬13 min walk
  • ‪Azvl - ‬4 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk

About this property

Cyan Cancun Resort & Spa

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 155 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

What is the cancellation policy at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cyan Cancun Resort & Spa ?

Yep, Cyan Cancun Resort & Spa has a free self car park.

Are there any beaches close to Cyan Cancun Resort & Spa ?

The closest beach to Cyan Cancun Resort & Spa is Delfines Beach (1.7 km).

Is there a spa on site at Cyan Cancun Resort & Spa ?

There's no onsite spa, but this property does offer services like beachside massages.

Does Cyan Cancun Resort & Spa have a pool?

Yep, and guests love it! Cyan Cancun Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa features a private beach, an outdoor pool and free pool cabanas.

What makes Cyan Cancun Resort & Spa a romantic place to stay?

A private beach and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Cyan Cancun Resort & Spa .

Is there a free airport shuttle available at Cyan Cancun Resort & Spa ?

No, Cyan Cancun Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Cyan Cancun Resort & Spa ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Cyan Cancun Resort & Spa ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cyan Cancun Resort & Spa ?

No, only service animals are allowed.

Is there a golf course on site at Cyan Cancun Resort & Spa ?

There isn't one on site, but Iberostar Cancun Golf Course is a short 18-minute walk away.

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 762 out of 1827 reviews
Rating 8 - Good. 430 out of 1827 reviews
Rating 6 - Okay. 267 out of 1827 reviews
Rating 4 - Poor. 162 out of 1827 reviews
Rating 2 - Terrible. 206 out of 1827 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ana P

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
0 star on everything hotel is not what it looks like in the pictures, the room dirty not updated, old, ac didn’t work for two days, something was on the beds because I had red little spots on my legs and hands, very bad service in receptionist. The only resin I have a 1 star is the location the beach is amazing with amazing views that’s all. If they update this hotel it will be amazing.
Stayed 4 nights in Nov 2025

2/10 Terrible

KEISHA

Disliked: Cleanliness, amenities, property conditions & facilities
The room was horrible, sheets and robes were dirty, the faucets and lamps were filled with rust and mold, bathtub was filthy. Requested a change but the alternative was just as horrible and was costing more. My sister was becoming sick from the mold so we booked another hotel and requested a refund after a back and forth dialogue with the hotel manager she agreed to refund the money directly to expedia. We informed expedia of the situation sent proof of the correspondence including signed paperwork issued by the front desk staff at the directive of hotel management. To date we have yet to receive the refund and all we are getting is run around!
Stayed 3 nights in Nov 2025

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service
We had a canceled flight and this property was only 10 minutes from airport so we chose it. We were very impressed with the staff, the pool and the beautiful beach location. The waves were very big here but the beach and water were beautiful. The beach chairs probably need replaced but other than that beach was great! Pool was large and clean, pool bar was small but bartender got drinks out quick and they were good. Not fancy but good value for the money. Our bed was AWESOME! We have stayed in Cancun/Playa/Tulum/Isla Mujeres probably 20 times and unlike 90% of the beds we've had this bed was extremely comfortable. We had a lower level pool front room with steps that went right out to our pool cabana. The room also had a 2 person jetted tub that we didn't use. The water pressure and hot water were also great and not always very good at other resorts. For the money this place was amazing. I don't know that I would want to stay more than a few nights as there isn't a lot of food choices or entertainment nearby and the resort is pretty minimal but I would highly recommend for anyone needing a night or two on a budget.
Stayed 1 night in Nov 2025

8/10 Good

Dwayne

Liked: Amenities
Good
Stayed 2 nights in Nov 2025

10/10 Excellent

Suyambu Raja

Stayed 3 nights in Nov 2025

8/10 Good

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

VICTORIA

Was very awesome great stuff
Stayed 4 nights in Nov 2025

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was excellent. The hot tub was nice. The pool was gorgeous even if it’s the only pool. It’s quiet and safe but far away from main activities. It feels that you can get bored easily. They have only one restaurant. We stayed one week but if you have to stay there I would recommend 3 or 4 days max. I’m t’s not the atmosphere of a resort but it’s cheap so if you want to save money, it’s the place. If you want to have fun, look somewhere else.
Stayed 7 nights in Oct 2025

4/10 Poor

Annalie

Disliked: Cleanliness, amenities
Overall the hotel looks nice and clean however we arrived at 1am and walked into a room with used tissue paper and an underwear drying from the previous guest not mentioning the room was on the noisy part of the hotel and no balcony. We were then changed to another room with clog sink and toilet, it was fixed after reported. Then water from the upper guests washroom stated to droop on us while seating at toilet, was also reported and up to the moment we left no one had fixed the issue. As a smoker, I do look for hotel with designated areas and as per description "Designated smoking areas" I decided on visiting this hotel, happens that we only find out it is 100% free of any kind of smoke and vape when did our check in. On the other hand and other than the lady at check in, everyone was very friendly and attentive to make sure we were having a pleasant stay. The restaurant have some good options for breakfast and snacks, also excellent smithies. Hope you have a better room experience if decide to visit Cyan Cancun Resort & Spa!
Stayed 2 nights in Nov 2025

8/10 Good

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, bed was super comfortable. excellent view. The pool was crystal clear, always.
Stayed 7 nights in Nov 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, nice pool, wonderful beach 😎
Stayed 7 nights in Oct 2025

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there and our room was dirty their was dirty underwear in our room, we asked for a different room obviously! and next room was even worst! Room was right by hi way and motorcycles and cars flying all through the night couldnt sleep and our bathroom was leaking water through the roof we told them about the leaking and nobody came to fix it restaurant was almost out of everything that we wanted had to eat out of resort all trip! Was a terrible experience worst ive ever had in Mexico
Stayed 4 nights in Nov 2025

10/10 Excellent

Darrin

Stayed 2 nights in Nov 2025

10/10 Excellent

Md jahidul haque

Travelled with partner
Liked: Cleanliness, amenities
Everything was perfect.Clean room great view The staffs were amazing
Stayed 5 nights in Nov 2025

10/10 Excellent

Claudia, North Branch

Stayed 4 nights in Nov 2025

10/10 Excellent

Maryann

Liked: Cleanliness, property conditions & facilities, room comfort
A little older place, but in excellent shape. Can't complain in the slightest.
Stayed 1 night in Nov 2025

10/10 Excellent

Beatrice

Liked: Cleanliness
Would I stay again yes the room served it’s purpose and the view made up for its flaws. My Room was clean ,comfy bed -great ocean views. They provide you with 2 bottles of complimentary water. My room had a bit of an oder,toilet didn’t flush well, room could use updating a little outdated.Most of the staff were nice the ones selling excursions where the nicest. Restaurant didn’t offer a variety of food options.Same options daily. A convenient store across the street and not expensive. Outdoor pool was clean.Bar only available in the restaurant other bars were not open.Area was safe and quiet,13 min from the airport.Restaurant in walking distance.Buses run all day.
Complimentary breakfast
Complimentary water
Stayed 3 nights in Nov 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities
La chambre était propre et le staff au petit soin avec les clients
Stayed 3 nights in Nov 2025

8/10 Good

Murali

Liked: Cleanliness, staff & service
I had a great stay at this hotel. The room was comfortable and clean, the staff were friendly, and the overall experience was smooth and enjoyable. I would happily stay here again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place! We love pur vacation there! The girl Ana in the reception was amazing. The place was super clean and staff friendly. Highly recommended
Stayed 7 nights in Aug 2025

8/10 Good

Lindsey Joy

Liked: Cleanliness, property conditions & facilities
Everything was beautiful and great just the toilet had issues with flushing slow. The restaurant food is okay but friendly service
Stayed 2 nights in Nov 2025

2/10 Terrible

Tanvinder

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The water pressure is too low in washroom… A lot of things need renovation such as room, pool area … and food is so limited
Stayed 3 nights in Nov 2025

2/10 Terrible

Ismaray

Stayed 3 nights in Nov 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Josif

Liked: Amenities
Great poolside. Good service. Decent building and rooms but the bathrooms didn’t drain well.
Stayed 2 nights in Nov 2025