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Cyan Cancun Resort & Spa

3.5 star property

Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Outdoor pool, free pool cabanas, pool umbrellas
Restaurant
Massages on the beach

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is NZ$132
includes taxes & fees
10 May - 11 May

Explore the area

View map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Place, La Isla Shopping Mall
    ‪16 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(75 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(44 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

8.0 out of 10
Very good
(29 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(68 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

At Cyan Cancun Resort & Spa you'll be within a 20-minute stroll of popular places like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. Highlights at this beachfront hotel include a private beach, a restaurant and an outdoor swimming pool. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas and spa services. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Delfines Beach and La Isla Shopping Mall.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 2 min drive - 1.8 km
  • Delfines Beach - 2 min drive - 2.5 km
  • La Isla Shopping Mall - 11 min drive - 10.2 km
  • Langosta Beach - 24 min drive - 18.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Azvl - ‬4 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk
  • ‪Hakka - ‬4 min walk
  • ‪Sun Palace - ‬6 min walk

About this property

Cyan Cancun Resort & Spa

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 155 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

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  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
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The price is NZ$222
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

What is the cancellation policy at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cyan Cancun Resort & Spa ?

As of 20 Apr 2026, prices found for a 1-night stay for 2 adults at Cyan Cancun Resort & Spa on 10 May 2026 start from NZ$132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cyan Cancun Resort & Spa ?

Yep, Cyan Cancun Resort & Spa has a free self car park.

Are there any beaches close to Cyan Cancun Resort & Spa ?

The closest beach to Cyan Cancun Resort & Spa is Delfines Beach (1.7 km).

Is there a spa on site at Cyan Cancun Resort & Spa ?

There's no onsite spa, but this property does offer services like beachside massages.

Does Cyan Cancun Resort & Spa have a pool?

Yep, and guests love it! Cyan Cancun Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa features a private beach, an outdoor pool and free pool cabanas.

What makes Cyan Cancun Resort & Spa a romantic place to stay?

A private beach and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Cyan Cancun Resort & Spa .

Is there a free airport shuttle available at Cyan Cancun Resort & Spa ?

No, Cyan Cancun Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Cyan Cancun Resort & Spa ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Cyan Cancun Resort & Spa ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cyan Cancun Resort & Spa ?

No, only service animals are allowed.

Is there a golf course on site at Cyan Cancun Resort & Spa ?

There isn't one on site, but Iberostar Cancun Golf Course is a short 18-minute walk away.

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 776 out of 1912 reviews
Rating 8 - Good. 446 out of 1912 reviews
Rating 6 - Okay. 301 out of 1912 reviews
Rating 4 - Poor. 164 out of 1912 reviews
Rating 2 - Terrible. 225 out of 1912 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nadiah

Stayed 2 nights in Jan 2026

6/10 Okay

John

Travelled with partner
Disliked: Property conditions & facilities
The room was ok but the polyster bed sheets were uncomfortable.
Stayed 1 night in Jan 2026

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service
Our private hot tub "jacuzzi" was just a very large bathtub that took about an hour to fill up with warm water. None of the jets/buttons did anything, which was pretty disappointing since we did pay extra for it. The view of the ocean from the room was great. The breakfast we ordered off the menu in the restaurant was bland. The pool area is nice, and the location right by the beach was also fantastic. Overall we had a wonderful trip. There are only a couple options for food in the immediate area around the hotel, so if we were to do it again we might stay somewhere else.
Stayed 1 night in Jan 2026

2/10 Terrible

mauricio

Stayed 3 nights in Jan 2026

2/10 Terrible

mauricio

Travelled with family
Disliked: Cleanliness, staff & service, amenities
everything was wrong in this hotel! total scam! never again!!
Stayed 1 night in Jan 2026

8/10 Good

magalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool sitting needs to be change Really easy to go in the city with a car rental or taxi
Stayed 6 nights in Jan 2026

2/10 Terrible

yani

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My boyfriend and I had a great trip until the 10th day despite the few options this hotel had. On our last day, fees were charged for a "stained" towel. This one had makeup on it that goes off very easily, because I do it myself. Indeed, I have always done this at home and it goes to the washing machine. I also heard a lady next to me say that she too had had expenses, despite the bathroom ceiling that was flowing. I have the impression that this hotel greatly benefits from the fact that we are tourists. He takes advantage of our money and the means that we do not have. It's a shame, because the hotel is beautiful and the security guards are nice however, the people at the reception are the opposite. I think that the cost for a towel is not suitable and especially at the price that the hotel cost. I am very disappointed.
Stayed 10 nights in Jan 2026

10/10 Excellent

Ying

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Manuel, Vernon

Stayed 1 night in Jan 2026

10/10 Excellent

Christian

Stayed 8 nights in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Clean great view
Stayed 2 nights in Jan 2026

10/10 Excellent

Katie, Winnipeg

Stayed 1 night in Jan 2026

6/10 Okay

Nguyen Thien Phuoc

Travelled with family
Liked: Cleanliness
Room was okay, spacious bed, clean. Staff was nice and attentive. However, the pictures are not giving Holiday Inn vibe but the real hotel does. Being on a street with bunch of fancy hotel, Cyan has no signs, nothing for new tourists to recognize it. We rented a car and had to drive around for 15 min asking different security staff from neighbor hotel just to find a way in Cyan. Parking lot was small though. Tbh, it fitted the price we paid.
Stayed 1 night in Jan 2026

2/10 Terrible

Viktoriia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet barely working. If you need to flash, it takes at least 15 minutes!! The view was on the parking ( very noisy) spot, but I booked ocean view. They was trying to charge me for 2 coke which I didn’t drink. Overall hotel is old and dirty. Never will be back !!!! Definitely can’t recommend for anyone!!!
Stayed 8 nights in Jan 2026

6/10 Okay

Laurel

Stayed 3 nights in Jan 2026

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Beautiful room, but some of the policies are strange. Sometimes people need some kind of liquid at night. Juice not even being allowed from outside makes this place a no for the future.
Stayed 1 night in Jan 2026

2/10 Terrible

Julio p sanchez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
hotel is out-dated toilet didnt work, Tv didn't work, ceiling light didnt work . and they didnt fix any of it.
Stayed 3 nights in Jan 2026

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was in okay condition, little outdated but relatively comfortable. The room had a jacuzzi, with a restroom faucet, it would take hours to fill up and hot water would turn cold. Very inconvenient. The staff were friendly and helpful when asked for assistance. Beautiful view to the pool area and ocean. Having immediate access to the beach was very nice for morning and evening walks.
Stayed 6 nights in Dec 2025

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Le personnel très accueillant À l’accueil le personnel très compétent le ménage des chambres, impeccable William barman très compétant, et professionnel ..
Stayed 1 night in Jan 2026

6/10 Okay

Derong

Liked: Cleanliness
Room,staff,amenities.the toilet I stayed was so bad condition.water went down so slowly.there’s ants in the bathroom.hotel is old.but the oceanview is incredible gorgeous.still worth the trip.
Stayed 2 nights in Jan 2026

6/10 Okay

Billie

Travelled with family
Liked: Staff & service
Rooms need updating. Staff was exceptional. Dining area was noisy and voices carried and echoed.
Stayed 1 night in Jan 2026

10/10 Excellent

Abraham Daniel, Troy

Stayed 3 nights in Jan 2026

6/10 Okay

Juan

Travelled with partner
Liked: Staff & service, amenities
Cyan Hotel has a beautiful beachfront location with an amazing ocean view and a nice pool that really makes the stay enjoyable. The room was good enough for sleeping and relaxing after a long day, and all the basic necessities were available. While the room was comfortable overall, it could use some maintenance and updates in certain areas. Still, the location and views make it a good option if you’re looking for a simple place to stay by the beach.
Stayed 6 nights in Dec 2025

8/10 Good

Jorge

Stayed 7 nights in Jan 2026

10/10 Excellent

Kristina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the infinity pool and view of the beach. William the bartender was very attentive and was super friendly.
Stayed 1 night in Jan 2026