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Four Points by Sheraton Cancun Centro

Property class: 4

Photo gallery for Four Points by Sheraton Cancun Centro

A hotel room with a large bed, a desk with a chair, a bench, a TV, and a window with a view.
A modern restaurant with multiple dining tables and chairs, a bar area with shelves, and a large chandelier.
A spacious lobby with a large mosaic column, comfortable seating, and a wooden reception desk.
A rooftop pool area with lounge chairs and umbrellas, a clear sky, and a view of the cityscape.
A patio with two cushioned chairs and a small table, wooden beams, and a TV mounted on the wall.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$188
includes taxes & fees
13 Nov - 14 Nov

Explore the area

View map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
  • Place, Dubai Palace Casino
    ‪8 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Place, Royal Yak Casino and Sports Book
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds, City View

A hotel room with two beds, a wooden desk, a TV, and a window with curtains.

Traditional Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(23 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Traditional Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Traditional Room, 1 King Bed

8.6 out of 10
Excellent
(41 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, and a view of the outdoors.

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a desk with a chair, a bench, a TV, and a window with a view.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, City View

A hotel room with two beds, a wooden desk, a TV, and a window with curtains.

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

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About the area

Cancun

Four Points by Sheraton Cancun Centro puts you in the centre of Cancun, 1.4 km (0.9 mi) from Plaza Las Americas and 12.4 km (7.7 mi) from Cancun Convention Center. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .The family restaurant, The Eatery Bistro, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Toastina Sports Bar is the hotel's own sports bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, sauna, free pool cabanas and pool loungers. 2121 square feet (197 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free wired Internet in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 11:30 AM. There's also the convenience of limited parking. .Sights within a 20-minute drive of this 4-property class Downtown Cancun hotel include La Isla Shopping Mall and Aquaworld.

What's nearby

  • Dubai Palace Casino - 8 min walk - 0.7 km
  • Plaza Nichupte Shopping Mall - 13 min walk - 1.1 km
  • Plaza Las Americas - 13 min walk - 1.1 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Kabah Urban Park - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Domino's Pizza - ‬16 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Four Points by Sheraton - ‬1 min walk
  • ‪Los De Pescado - ‬15 min walk
  • ‪Costelao - ‬15 min walk

About this property

Four Points by Sheraton Cancun Centro

Four Points by Sheraton Cancun Centro offers its guests an outdoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 2121 square feet (197 square metres) and includes a conference centre. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Cancun Centro.

This 4-star Cancun hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2121 sq ft of conference space
  • 197 sq. m of conference space
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (2,121 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus a one-off MXN 50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

Property Registration Number 005-007-004758/2025

We should mention

  • Pool access available from 8 AM to 8 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Cancun Centro?

Four Points by Sheraton Cancun Centro offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Cancun Centro?

As of 15 Oct 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Cancun Centro on 13 Nov 2026 start from NZ$188, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Cancun Centro?

Onsite parking is limited.

Are there any beaches close to Four Points by Sheraton Cancun Centro?

The closest beach to Four Points by Sheraton Cancun Centro is Playa Tortugas (4 km).

Does Four Points by Sheraton Cancun Centro have a pool?

Four Points by Sheraton Cancun Centro has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8 AM to 8 PM.

What luxury perks are available at Four Points by Sheraton Cancun Centro?

Four Points by Sheraton Cancun Centro features an outdoor pool, free pool cabanas and a steam room. All guestrooms come with premium bedding and 24-hour room service.

What makes Four Points by Sheraton Cancun Centro a romantic place to stay?

Romance packages and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Four Points by Sheraton Cancun Centro.

Is Four Points by Sheraton Cancun Centro family-friendly?

You bet! With amenities such as children's meals and an outdoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Four Points by Sheraton Cancun Centro is a hit with families.

Does Four Points by Sheraton Cancun Centro serve breakfast?

Yeah, buffet brekkie is offered daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Four Points by Sheraton Cancun Centro?

No, Four Points by Sheraton Cancun Centro does not offer an airport shuttle service.

Is there a bar or restaurant at Four Points by Sheraton Cancun Centro?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points by Sheraton Cancun Centro?

Check-in begins at 3 PM. Check-out time is noon.

Four Points by Sheraton Cancun Centro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 478 out of 857 reviews
Rating 8 - Good. 242 out of 857 reviews
Rating 6 - Okay. 65 out of 857 reviews
Rating 4 - Poor. 40 out of 857 reviews
Rating 2 - Terrible. 32 out of 857 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean. I would stay there again next time I go to Cancun.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean space! Amazing people! Great experience.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staffs, clean room. It would be nicer to have more veggie variety for breakfast. Theg only have same steamed veggies daily.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steam room wasn’t working when we went, but the rest of the facilities were decent and good value.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good and It’s convenient.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price and proximity this is easily a great place to stay. Minutes from the shopping centers and a short ride to all the beaches and airport! Its not as fancy as an all inclusive but the AC works, its very clean, it isnt noisy, but its also not going to drain your wallet. The pool is nice but the gym is hardly a gym.
Stayed 18 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the staff were friendly and helpful
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great Location to get AWAY$$!!!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay at and a safe area. The a/c did not cool the room during the day but was good at night. Aside from the daytime a/c issue my stay here was really good.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great hotel.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to the airport and dining options.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and overall amazing stay!
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
The staff at check in was very friendly. The room was very clean.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel & Wonderful staff.
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
The room was clean and the common area was mostly well maintained. An area for improvement was the pool, as there were several missing tiles inside and on the deck. The wait staff was awesome, but we had a minor issue with the front desk over paying for breakfast; we did pay, you must request for breakfast to be included when you book. Location was good to use as a base to explore Cancun, but there is a lack of dining options within walking distance. Overall it is a good hotel and great value.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness
M
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very clean hotel.
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and pet friendly
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay at Four Points . The hotel is connected to Galina Hospital and I was having a procedure , and my partner dental work The staff went above and beyond to be helpful . Ebby at the front desk deserves special recognition he was sooo helpful and nice !!! It is close to a mall and a few restaurants convenience stores in a money exchange. The roof top pool was nice to relax and very nice . The only thing I could say that they're lacking is a laundry service or somewhere to do laundry.... I wouldn't hesitate staying here again.
Stayed 14 nights in May 2026
Verified review

10/10 Excellent

Liked: Amenities
Good services, nice hotel
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying here before an early flight out of Cancun.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, beautiful rooms and pool area is wonderful.
Stayed 1 night in Mar 2023