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Grand Royal Lagoon

Property class: 3.5

Photo gallery for Grand Royal Lagoon

A rectangular swimming pool with clear blue water, surrounded by white lounge chairs and a tiled wall.
A pathway leading to a building with a thatched roof, surrounded by palm trees and a view of high-rise buildings.
A hotel room with two beds, a dining table, and a large wooden wardrobe.
A thatched-roof structure labeled 'El Fundalito' with a paved pathway leading to it, surrounded by palm trees and a clear sky.
An outdoor dining area with tables and chairs, a thatched roof, and a view of a body of water and buildings in the distance.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View map
Calle Quetzal No 8-a, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Plaza Caracol Mall
    ‪14 min walk‬
  • Place, Cancun Convention Center
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, Pool View ( subject to availability)

A neatly made bed with a wooden headboard and a small bedside table.

Standard Room, Pool View ( subject to availability)

7.0 out of 10
Good
(25 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard

A hotel room with two beds, a large window, and a view of the garden.

Room Standard

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Room

  • Sleeps 4

Room

  • Sleeps 4

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Extended Suites Cancún Cumbres

Cancun
  • Pool
  • Kitchen
  • Parking included
  • Air-conditioning
8.0 out of 10, Very good, 1,042 reviews
The price is NZ$114
includes taxes & fees
10 Oct - 11 Oct
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About the area

Cancun

At Grand Royal Lagoon you'll be within a 20-minute stroll of popular places like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Cancun Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a marina. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find limo/town car service, a terrace and a garden. There's also free self parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 3.5-property class Zona Hotelera hotel, attractions include Tortuga Beach and Forum Beach.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Plaza Caracol Mall - 14 min walk - 1.2 km
  • Cancun Convention Center - 19 min walk - 1.6 km
  • Caracol Beach - 2 min drive - 1.4 km
  • Tortuga Beach - 3 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪The Surfin Burrito - ‬6 min drive
  • ‪Taqueria Los Chachalacos - ‬3 min drive
  • ‪Campo de Golf Pok-Ta-Pok - ‬12 min walk
  • ‪El Caribeño - ‬8 min walk
  • ‪Level 18 - Royalton Suites Cancun Rooftop - ‬5 min drive

About this property

Grand Royal Lagoon

There's a restaurant on site. Public spaces have free WiFi and wired Internet. Grand Royal Lagoon offers its guests a marina and an outdoor pool. A round-trip airport shuttle and an area shuttle are available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Grand Royal Lagoon. The hotel can provide concierge services and limo/town car service. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 34 guestrooms or units
  • 3 levels
  • 4 buildings
  • Childcare (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Dining venue
Grand Royal Lagoon offers 34 accommodations, which are accessible via exterior corridors and feature a safe and an iron/ironing board. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Fridges and hairdryers can be requested. Cots/infant beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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  • Pool
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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorised watercraft
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator on request
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 1 July 2026 to 30 April 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Royal Lagoon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash. Cashless payment methods are available for all transactions.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Royal Lagoon
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel
Royal Lagoon
Grand Royal Lagoon Hotel Cancun
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

Frequently asked questions

What is the cancellation policy at Grand Royal Lagoon?

Grand Royal Lagoon offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Royal Lagoon?

Yep, Grand Royal Lagoon has a free self car park and free extended parking.

Are there any beaches close to Grand Royal Lagoon?

Yep, Grand Royal Lagoon is a short 20-minute walk from Caracol Beach. Fun beach activities include waterskiing, windsurfing and body boarding.

Does Grand Royal Lagoon have a pool?

Grand Royal Lagoon has a pool.

Is Grand Royal Lagoon family-friendly?

You bet! With amenities such as babysitting services and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Royal Lagoon is a hit with families.

Is there a free airport shuttle available at Grand Royal Lagoon?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Royal Lagoon?

Yep, you can grab a meal at Grand Royal Lagoon's onsite restaurant.

What time are check-in & check-out at Grand Royal Lagoon?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Royal Lagoon?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Royal Lagoon?

There isn't one on site, but Cancun Golf Club at Pok Ta Pok is a short 12-minute walk away.

Grand Royal Lagoon Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 192 out of 915 reviews
Rating 8 - Good. 291 out of 915 reviews
Rating 6 - Okay. 226 out of 915 reviews
Rating 4 - Poor. 117 out of 915 reviews
Rating 2 - Terrible. 89 out of 915 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff members were very nice and friendly, place is good, clean and quiet
Stayed 8 nights in May 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was really helpful and kind. The neighbourhood was very nice, safe and peaceful. The property outside is not particularly bad but very small. However the room is very run down with broken bed, window, no microwave oven, I had to request a refrigerator. Overall maybe a good place to stay for bachelors but not a family friendly place to stay.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great location a short walk to shopping dinning and beach
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice view. Just be aware there is a tax charge that is no advise by Expedia and is extra
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel for the price.
Stayed 10 nights in Jan 2024
Verified review

10/10 Excellent

Wonderful helpful hotel staff. They lol out do you and are very helpful. I went to Mexico for surgery and they ensured I was okay. The room was cleaned daily. it felt like family to me. Would highly recommend.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Everything was good, excellent services!!
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Pool was always clean and enjoyable. Plenty of hot water and AC worked well. No coffee or mini fridge in room. Walls were paper thin you could hear conversations in next room. Main door to our complex slammed closed throughout the night making it hard to stay asleep. Room very dated but clean
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places to stay cold AC clean rooms only backing is Wi-Fi reception isn't great
Stayed 5 nights in Feb 2023
Verified review

6/10 Okay

Disliked: Amenities
There was no fridge. Room was less than average. Smelled
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
It’s a nice cozy hotel near the lagoon and walking distance to the beach and supermarket. It has a swimming pool and garden. It’s right a budget. I would stay there again.
Stayed 6 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very bad every team
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property that let's you enjoy a good nights rest. Convenient and easy to access transportation and the HZ.
Stayed 4 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice custom service
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
If you are a backpacker or budget traveler you already know this place. A clean bed with hospital corners, a small but spotless room and a functional desk and chair. The shower was hot though the room itself was not heated howeverit was air conditioned. It's located a short 7 min walk from the nightclub / turista district. Food is around the corner either by a row of small restaurants or minimarket food that is remarkably good at the gas station a block further down. The staff is friendly and they show appreciation for any efforts to speak their language. This is a good place to experience the Mexican culture close up.
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness
It was what i expected from a budget hotel. Was clean and pool and grounds were nice place to relax outside. Needs new beds and furniture i. Rooms very dated. But i would stay there again
Stayed 7 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for MY need to crash for a layover. Helpful to jnsure an early AM cab to airport for Internacional departure
Stayed 1 night in Jan 2023
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
Stayed 7 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable if u can walk. Quiet at night. Clean & modest for price point. Will likely return
Stayed 7 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Great price,Nice lawns/views, poolside lounge, picnic tables & cabanas. Room cleaning daily. Very quiet area with good, safe walking places/ eatery. Close to Captain Hook evening cruise shows and dining. Wear a mask when checking in/ out at front office though. I would stay there again.
Verified review

6/10 Okay

Good location. It´s Ok for the pice
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
i liked it
Stayed 6 nights in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
We arrived later in nite. It would be nice if there was a bottle of water and plastic glasses in room. Ac good. Grounds very pretty . Nice pool. Front desk man very nice at check in. Very Quiet property. Woke up to the birds singing.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

The hotel location looks like a residential area on the lagoon side; however is not far from Presidente Intercontinental hotel, where one can enjoy first class facilities on the beach, restaurants, large pool, etc. To do that you need to pass through hotel lobby to access above facilities. Public transportation toward Downtown is fairly convenient R1 and R2 busses, just 50 cents USD fare. Overall, Grand Royal Lagoon hotel for the budget price is acceptable.
Stayed 7 nights in Nov 2024