Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

2 outdoor pools, pool umbrellas, pool loungers
Kayaking
Reception hall
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
The current price is NZ$466
includes taxes & fees
15 July - 16 July

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪21 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Luxury Junior Suite

7.2 out of 10
Good
(59 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Luxury Junior Suite Ocean View

7.4 out of 10
Good
(9 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Diamond Club

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Gourmet Marche, is open for breakfast, lunch and dinner. With 5 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 indoor tennis courts and nightclub. A conference centre and a business centre are among the business amenities offered. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Xoximilco.

What's nearby

  • Xoximilco - 14 min drive - 10.6 km
  • Moon Palace Golf Club - 15 min drive - 11.2 km
  • Puerto Morelos Beach - 21 min drive - 17.8 km
  • Petempich Bay - 24 min drive - 14.7 km
  • Puerto Morelos Town Square - 25 min drive - 21.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 5 bars on the beach
  • 2 bars by the pool
  • 6 swim-up bars
  • 4 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Selected guestrooms
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only on 15 Jul 2025 start from NZ$459.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Yep, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

The closest beach to Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is Delfines Beach (14.4 km).

Is there a spa on site at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Yep, The Royal Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a pool?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The property will be renovating the swimming pool from August 18 2025 until December 6 2025 (completion date subject to change).

What luxury perks are available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only features 5 beach bars, 2 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only.

Is Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only family-friendly?

No, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

No, but there are Jetted bath in the guestrooms.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only serve breakfast?

Yep, complimentary buffet brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

No, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Relax with a coldie at the 5 beach bars, 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

No, pets and service animals are not allowed.

Is there a golf course on site at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

There is a golf course next to Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only.

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 407 out of 1025 reviews
Rating 8 - Good. 225 out of 1025 reviews
Rating 6 - Okay. 166 out of 1025 reviews
Rating 4 - Poor. 114 out of 1025 reviews
Rating 2 - Terrible. 113 out of 1025 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Liked: Cleanliness
Rooms needed updated
Stayed 2 nights in Mar 2025

8/10 Good

Denise Alecia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was nice and the experience was elevated with the diamond club. The servers at times were rude. The steakhouse was the worst service of all. Our butler Gina was amazing !!! Room service was very very poor, only having cold pizza and brownies available in the menus with a 45 min delivery. Facilities were nice and clean. 7out of 10 would recommend for a quick get away but definitely not for a long week stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ernika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great amazing stay and easy check in.!!

We had an amazing time.!! I always stay at Royalton resorts and always had the best experience ever.! I actually booked to stay from Friday - Monday and had such a great tune that we booked another night on the resort… This was my first time booking a resort through hotel.com and it was a easy smooth experience
Stayed 1 night in Mar 2025

6/10 Okay

Bonnie

Travelled with partner
Liked: Cleanliness, amenities
The property was pretty. Most of the food (didn’t try all the restaurants) was very good. There wasn’t many entertainment options, as most happened during when we were going to dinner. The downside was housekeeping could have been better with towels, there was a day without washcloths and a day without bath towels. The beverage person had to also be tracked down to add beer and water almost daily.Other than that, room was very clean and staff was helpful and friendly.
Stayed 5 nights in Mar 2025

2/10 Terrible

Ella Alexandria

Travelled with partner
Disliked: Cleanliness, staff & service
Had our money stolen from our locked room late at night, credit card was hacked after paying deposit fee, slow service. I really wanted to like this place. It was my second time coming and won’t be coming again. Staff also wasn’t able to help with our stolen belongings and wouldn’t let me see any camera footage from the hour it happened. Awful. Don’t come here!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my first time visit to this resort! The staff was very friendly and attentive! I definitely would visit again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah Jane

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every minute of our vacation! Enrique and Gina, our butlers, were absolutely outstanding and made our vacation the best!
Stayed 7 nights in Mar 2025

10/10 Excellent

Jeremy

Stayed 2 nights in Mar 2025

8/10 Good

JESSIE, Newport

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. But they didn’t have the room I paid for available. Gave us what they called an upgrade. My adult daughter and I didn’t need a bathtub in the middle of the room. Or a hot tub.
Stayed 3 nights in Mar 2025

8/10 Good

Tiffany

Stayed 4 nights in Mar 2025

10/10 Excellent

Ernika

Stayed 3 nights in Mar 2025

8/10 Good

Jeremy

Liked: Amenities
The property and location are great. Only minor issues are with the sports bar. Most of the time they sisnt have games on. Other main complaint is they did not have any Light beer.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Shane Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 4 rooms with family. Very clean very safe. Staff was very helpful and friendly. Reservation is required for dinners at the restaurants but always a buffet option open if you can’t get a reservation. Drinks were good. Casino was fun.
Stayed 5 nights in Mar 2025

6/10 Okay

Jon Rachid

Stayed 3 nights in Mar 2025

2/10 Terrible

Farhana

Disliked: Staff & service
Stayed 6 nights in Mar 2025

8/10 Good

Cindy Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very good, the food was excellent. We had a wonderful week here. The beaches were clean and beautiful.
Stayed 7 nights in Mar 2025

4/10 Poor

Robert

Disliked: Staff & service
Stayed 7 nights in Mar 2025

8/10 Good

Sidney Hope

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was worse than the other resorts in the area I’ve stayed at. Not the resort’s fault, just a worse location. Staff did a good job of keeping the resort clean, but during a bubble party at the main pool I stepped on broken glass IN the pool, which even kids attended which is very unsafe.
Stayed 5 nights in Mar 2025

10/10 Excellent

Cass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Alondra

Liked: Cleanliness
Stayed 4 nights in Feb 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2025

6/10 Okay

Breanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property but too many flaws. The adults only is limited to one side, there definitely are kids around. Food is mid at every restaurant. Check in is at 3, my room wasn’t ready til 5. They ran out of towels for the beach twice. Escalator was broken for 2 days. And last but not least the wristband/room key stopped working in the middle of my stay. Just too many inconveniences for the money I spent.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
The resort itself it very clean and the staff is friendly and willing to help at all times . We dined at Dorado and the steak house and both were very dissapointing .One should not need to go to the buffet after eating at these restaurants . We were at Hideaway and upgraded to Diamond club so we were expecting a higher level of dining .We stayed there five years ago and found the food was much better at that time . Our butlers were superb .Luis and Ulise were very attentive and listened to our concerns and filed reports on our behalf . I would certainly request them both should you decide to book a trip .
Stayed 4 nights in Feb 2025

4/10 Poor

Thomas, McCook

Travelled with group
Disliked: Amenities, property conditions & facilities
It took us over 3 hours to check in. We were fortunate to have a room. Many did not. our friends we were traveling with had a dirty room upon waiting for 3 hours to check in. I fell and injured my replaced knee due to poor lighting. the concrete outside was very unlevel where it had been repaired thus making falling very easy. We saw many people fall. The restaurant app was a joke. It shows that there was 11 restaurants but never saw any from the other resorts on our app. They wee always booked when checking to make them. I will not reccomend this property to anyone and will never travel back to it.
Stayed 6 nights in Feb 2025