2/10 Terrible
Mirian
Travelled with family
28 Feb 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mirian
Stayed 4 nights in Feb 2023
Hotel Arco Maya
2.5 star property
Photo gallery for Hotel Arco Maya
Reviews
5.05.0 out of 10
Popular amenities
- Pool
- Breakfast included
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
Explore the area
31 Marañón 25, Cancun, QROO, 77509
- Las Palapas ParkPlace, Las Palapas Park3 min walk
- Plaza 28Place, Plaza 286 min walk
- Benito Juarez Municipal BuildingPlace, Benito Juarez Municipal Building8 min walk
- Cancun, Quintana Roo (CUN-Cancun Intl.)Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)26 min drive
Room options
View all photos for Deluxe Double Room
Deluxe Double Room
- 20 sq m
- Sleeps 4
- 2 Queen Beds
View all photos for Family Room
Family Room
- 25 sq m
- Sleeps 6
- 2 Queen Beds and 2 Single Beds
View all photos for Deluxe Twin Room
Deluxe Twin Room
- Park view
- 15 sq m
- Sleeps 2
- 1 Queen Bed
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About the area
Cancun
At Hotel Arco Maya you'll be within just a 10-minute stroll of Mercado 28 and Plaza 28. Highlights at this hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas and a free manager's reception. Each morning free breakfast is served. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Downtown Cancun hotel include Plaza Las Americas and Puerto Cancun Marina Town Center.
What's nearby
- Las Palapas Park - 3 min walk - 0.3 km
- Mercado 28 - 5 min walk - 0.4 km
- Plaza 28 - 6 min walk - 0.6 km
- Benito Juarez Municipal Building - 8 min walk - 0.7 km
- Mercado 23 - 11 min walk - 1.0 km
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive
Restaurants
- Av. Yaxchilán - 5 min walk
- Carl's Jr. - 5 min walk
- Los Pescaditos - 3 min walk
- Bao Vegan - 5 min walk
- El Mercado De Las Delicias - 3 min walk
About this property
Hotel Arco Maya
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.
An outdoor pool, a rooftop terrace, and barbecue grills are also featured at Hotel Arco Maya. Free self parking is available.
This Cancun hotel is smoke free.
- 17 guestrooms or units
- Continental breakfast (free)
- Manager's reception (free)
- Terrace on the roof
- Poolside lounge chairs
- Umbrellas for the pool
- Front desk (24 hours)
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Concierge
- BBQ grill(s)
- No smoking on site
- Bar or lounge
- Dining venue
Hotel Arco Maya offers 17 air-conditioned accommodations with complimentary bottles of water and a ceiling fan. 40-inch LED televisions come with digital channels. Bathrooms include a bath and spring water baths.
This Cancun hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and change of towels can be requested.
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
- Available in some public areas: Free WiFi
Parking and transport
- Free offsite parking within 1 metre
- Street parking available
- Free secured, uncovered self parking on site
- Limited on-site self parking
- Onsite parking includes off-street options
Food and drink
- Free continental breakfast available daily 7:30 AM to 11:00 AM
- A bar/lounge
- A restaurant
- Free daily manager's reception
Things to do
- Outdoor pool
Family friendly
- Outdoor pool
Conveniences
- 24-hour front desk
- Luggage storage
- Safe at front desk
Guest services
- Change of towels on request
- Concierge services
- Housekeeping (daily)
- Tour and ticket assistance
Outdoors
- Barbecue grill
- Outdoor furniture
- Pool loungers
- Pool umbrellas
- Rooftop terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Stair-free path to entrance
- Upper floors accessible by stairs only
More
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Bathtub
- Private bathroom
- Shampoo
- Soap
- Toilet paper
- Towels provided
Entertainment
- 40-inch LED TV with digital channels
- Streaming services
Food and drink
- Free bottled water
More
- Air conditioning
- Ceiling fan
- Desk
- Desk chair
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before 12:30 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
- Pets and service animals are not allowed at Hotel Arco Maya
Children and extra beds
- Children are welcome.
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Cashless payment methods are available for all transactions.
We should mention
- Pets and service animals are not allowed on site.
Property is also known as
Hotel Arco Maya Hotel
Hotel Arco Maya Cancun
Hotel Arco Maya Hotel Cancun
Frequently asked questions
What is the cancellation policy at Hotel Arco Maya?
Hotel Arco Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.
Is parking available at Hotel Arco Maya?
Yep, Hotel Arco Maya has a free self car park.
Are there any beaches close to Hotel Arco Maya?
The closest beach to Hotel Arco Maya is Delfines Beach (12.2 km).
Does Hotel Arco Maya have a pool?
Hotel Arco Maya has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.
What makes Hotel Arco Maya a romantic place to stay?
A lounge bar, plus spring water baths in the guestrooms, help set the scene for a romantic weekend at Hotel Arco Maya.
Are there hot tubs in the rooms at Hotel Arco Maya?
No, but there are spring water baths in the guestrooms.
Does Hotel Arco Maya serve breakfast?
Yep, complimentary continental brekkie is served daily from 7:30 AM to 11:00 AM.
Is there a free airport shuttle available at Hotel Arco Maya?
No, Hotel Arco Maya does not offer an airport shuttle service.
Is there a bar or restaurant at Hotel Arco Maya?
Yep, they've got a lounge bar and an onsite restaurant.
What time are check-in & check-out at Hotel Arco Maya?
Check-in begins at 3:00 PM. Check-out time is 12:30 PM.
Are pets allowed at Hotel Arco Maya?
No, pets and service animals are not allowed.
Hotel Arco Maya Reviews
Reviews
5.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 2 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews
2 - Terrible
1
6.0/10
Cleanliness
5.0/10
Staff & service
6.0/10
Property conditions & facilities
Reviews
8/10 Good
Roberto Ignac
Travelled with family
24 Dec 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queja
En la pagina mostraba y se anotaba camas queen, fueron matrimoniales, sin servicio de internet ni de televisión
Roberto Ignac
Stayed 4 nights in Dec 2022