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Krystal Cancun All Inclusive

Property class: 4

Photo gallery for Krystal Cancun All Inclusive

A beach view from a balcony with white wicker furniture and a clear blue sky.
A resort with a large pool, beach, and ocean view.
A poolside bar area with a view of the ocean, a bar counter, and a ceiling fan.
A glass table with a croissant and a Starbucks drink, overlooking a beach with palm trees and a pool.
A spa room with a large bathtub, a wall with multiple small windows, and a vase with dried branches.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$472
includes taxes & fees
8 Oct - 9 Oct

Explore the area

View map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Double Room, 2 Double Beds, City View

7.2 out of 10
Good
(41 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a sofa, a desk, and a TV.

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(13 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a TV, and a balcony with a view of the ocean.

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(44 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

A hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Krystal Club with Balcony Ocean View, King Bed

7.4 out of 10
Good
(20 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk, two chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(50 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

A hotel room with a bed, a desk, a chair, a phone, a water bottle, and a view of the ocean.

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a bed, a sofa, a desk, a chair, a TV, and a view of the ocean.

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • Sleeps 2
  • 1 King Bed

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A resort with a pool, palm trees, and a bar area.

Krystal Grand Cancun All Inclusive

Zona Hotelera
  • Pool
  • Spa
  • All-inclusive available
  • Kids’ pool
7.2 out of 10, Good, 1,008 reviews
The price is NZ$458
includes taxes & fees
21 Oct - 22 Oct
Krystal Grand Cancun All Inclusive

About the area

Cancun

You'll be connected to the convention centre at Krystal Cancun All Inclusive, and within steps of popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. Highlights at this all-inclusive hotel include 5 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and hot tub. The buffet restaurant, Aquamarina, serves local and international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free valet parking. .Attractions within a 10-minute walk of this 4-property class Zona Hotelera hotel include Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪Coco Bongo - ‬7 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Hooters - ‬5 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Vips - ‬4 min walk

About this property

Krystal Cancun All Inclusive

Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive such as a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub and a fitness centre. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 5 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 42-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

A beachside bar with thatched roofs, lounge chairs, and a view of the ocean.
Krystal Cancun
Zona Hotelera
  • Pool
  • Spa pool
  • Spa
  • All-inclusive available
3.9 out of 5, Good, 1,554 reviews
The price is NZ$290
includes taxes & fees
11 Oct - 12 Oct
Krystal Cancun

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Fisheria
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 3 buildings
  • 8 floors
  • At least 80% organic food
  • Built in 1981
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

What is the cancellation policy at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of 7 Oct 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 8 Oct 2026 start from NZ$472, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Cancun All Inclusive?

Yep, Krystal Cancun All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Krystal Cancun All Inclusive?

Yep, Krystal Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Krystal Cancun All Inclusive?

Yep, there is an onsite spa at Krystal Cancun All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs and facials.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive features a full-service spa, an outdoor pool and 5 restaurants.

Is Krystal Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Krystal Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Cancun All Inclusive?

No, Krystal Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Cancun All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Cancun All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Krystal Cancun All Inclusive?

No, pets are not allowed.

Krystal Cancun All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 666 out of 1505 reviews
Rating 8 - Good. 345 out of 1505 reviews
Rating 6 - Okay. 248 out of 1505 reviews
Rating 4 - Poor. 114 out of 1505 reviews
Rating 2 - Terrible. 132 out of 1505 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort. Be sure to check this one out on your next visit!!!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the central location, the beach and the warmth of the staff especially Alejandro and Aurora
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very clean beach view excellent I recommend the hotel.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean place, great amenities, excellent customer service
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great while we stayed there!! Only thing we didn’t like was the elevator being so slow every time.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8/10 food was basic nothing to go crazy over great for a family with little kids No entertainment you have to leave the resort
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Good location, family friendly, average food.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and the view from my room was amazing!!!
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
We stay in this place just for the location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was fantastic. The people were very friendly, and the area was very safe, with plenty of activities nearby.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and hardworking to make sure you have a great getaway.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach view was the best part 🙌
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean rooms good staff right on the beach
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort, I higly recommend it.
Stayed 9 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beach and hotel was great! Could upgrade their elevator but other than that 5 stars.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The staff are so friendly and welcoming.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel staff was friendly. Near shopping and many other.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Staff and amenities were great
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
The hotel was nice for the activities and all inclusive the food was great but some staff try so hard for you to buy there promotions and discounts, the room needs upgraded beds are not comfy and felt like moist the best part was the staff for the activities specially Ruby she was wonderful fun and great costumer services.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very great place food wasn’t that great
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Rooms were clean, staff were great, res
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort and staffs!
Stayed 3 nights in Nov 2025